Dell Crash after running MRI PE disc

Microsoft Windows xp professional w/serv...
August 6, 2010 at 08:00:55
Specs: Windows XP Pro, 2GB
Ok guys, Ive searched forums for the past 3 days and I just cant find anything to help me. I have a great deal of experience with computers but this has dumbfounded me.

Scenario: Wednesday I was given a laptop that was infected with a rough Malware Suite. This is a normal thing for me to fix and it was a run of the mill job. I would have used Malwarebytes but a friend of mine who works at Geek Squad gave me a copy of their 2009 MRI PE disc so i decided to use this instead.

Problem: After booting to the MRI disc and letting it run through its "FACE" program, where it automates hardware and software tests, virus removal with many different antivirus softwares (6h total), i saw that it had found 14 total threats, which were removed. Great! Not so great.....

The following reboot, windows XP pro starts to boot normally, and then gives me this stop error:
0x0000006f (0xC0000034, 0x00000000, 0x00000000, 0x00000000)
Cannot get into Safe Mode or Regular OS. Safe mode stops AFTER agp440.sys. After running boot logging, i discover that the driver that first fails after agp440.sys is the ACPI drivers:
Did not load driver Advance Configurations and Power Interface (ACPI) PC
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
ect ect.

Here is where i have started my research and i have not been able to find anything at all to help me. Some more information might help here.
After i noticed this failure, i looked at the MRI disc logs and noticed that McAfee removed a C:\windows\system32\smss.exe and the same C:\windows\system32\dllcache\smss.exe file. I tried replacing those files from a known good XP machine but still nothing.

Right now its stuck in an endless loop cycle of failures. Because its a Laptop I cannot try to remove devices from the machine to see if it has failed. I believe that something has messed up the BIOS but after flashing the bios (which btw have little to nothing as far as changing any thing in there, no ACPI settings at all, much less anything else)
Right now im dumbfounded. I just don't know what else to do with this problem and Ive exhausted every resource I know. If anybody knows this problem or something that will help. Please let me know!!

PS: With the MRI disc i am able to get into the files of the laptop and back anything up i see fit. Also am able to get into any system folder to make changes to anything.

See More: Dell Crash after running MRI PE disc

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August 7, 2010 at 01:56:16
goldenjosh, sounds to me like it deleted a critical file in error. Can you undo the changes? If you can, I would and use a different cleaner.
There may be hope yet IF you haven't written to the HDD. Typically a deleted file doesn't get erased from memory. Only the header is changed and that area of memory is marked in the controller as available.
A program capable of treating individual bits of memory can put them back so they can be successfully copied.
Ed in Texas.

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August 7, 2010 at 10:16:41
Hey Ed, I believe the problem was caused by the MRI disk making changes to the registry after the reboot. This disk makes fixing most problems a no brainer, which is why those idiots at Geek Squad use it. Just insert it, start it, and wait. I ended up reloading the machine. After doing research over the issue, i saw that a reload might not help it, because most peolple with this problem have had the same failures even after they reloaded. But the reload for me was the right thing to do, and now its back at 100%

However, I did try replacing the smss.exe from a known good windows, I tried replacing the agp440.sys file and the acpi.sys files to see if that was causing the failure, I went into the recovery console and disabled the ACPI.sys from booting, as well as the agp440.sys file as to the Microsoft websites recommendations. If you come across the Geek Squad MRI disk, just don't. There are plenty of better disks online for free.

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December 19, 2010 at 11:38:58
So let me get this straight.....someone makes a disk which makes virus and spyware removal easier and with almost no hands on time and a person is an idiot for using it? Really? and this coming from the guy that isnt aware that missing critical files and registry changes that result in boot looping are a not uncoomon thing after virus and spyware removals? The same guy who wasnt already aware that a repair install would have been the next logical step in your repair process......sooooo wait.... who is the idiot?

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