|Ok guys, Ive searched forums for the past 3 days and I just cant find anything to help me. I have a great deal of experience with computers but this has dumbfounded me.|
Scenario: Wednesday I was given a laptop that was infected with a rough Malware Suite. This is a normal thing for me to fix and it was a run of the mill job. I would have used Malwarebytes but a friend of mine who works at Geek Squad gave me a copy of their 2009 MRI PE disc so i decided to use this instead.
Problem: After booting to the MRI disc and letting it run through its "FACE" program, where it automates hardware and software tests, virus removal with many different antivirus softwares (6h total), i saw that it had found 14 total threats, which were removed. Great! Not so great.....
The following reboot, windows XP pro starts to boot normally, and then gives me this stop error:
0x0000006f (0xC0000034, 0x00000000, 0x00000000, 0x00000000)
Cannot get into Safe Mode or Regular OS. Safe mode stops AFTER agp440.sys. After running boot logging, i discover that the driver that first fails after agp440.sys is the ACPI drivers:
Did not load driver Advance Configurations and Power Interface (ACPI) PC
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Here is where i have started my research and i have not been able to find anything at all to help me. Some more information might help here.
After i noticed this failure, i looked at the MRI disc logs and noticed that McAfee removed a C:\windows\system32\smss.exe and the same C:\windows\system32\dllcache\smss.exe file. I tried replacing those files from a known good XP machine but still nothing.
Right now its stuck in an endless loop cycle of failures. Because its a Laptop I cannot try to remove devices from the machine to see if it has failed. I believe that something has messed up the BIOS but after flashing the bios (which btw have little to nothing as far as changing any thing in there, no ACPI settings at all, much less anything else)
Right now im dumbfounded. I just don't know what else to do with this problem and Ive exhausted every resource I know. If anybody knows this problem or something that will help. Please let me know!!
PS: With the MRI disc i am able to get into the files of the laptop and back anything up i see fit. Also am able to get into any system folder to make changes to anything.