Deleted files but no additional space created

April 3, 2011 at 12:00:05
Specs: Windows XP
I have seen a similar concern on several other threads, but so far not seen a solution ....

I have an external hard drive (1TB), which has been partitioned some time ago - using Acronis Disk Director suite. The partition in question is labelled 'I' and is 120GB. I created this partition specifically to keep a mirror image back-up of my main internal C drive, which has a capacity of 110GB. The I drive had a previous image file (ie about 90GB) and a couple of folders with about 18GB of data in them.

I deleted the old image file in order to make a completely new one from the C drive, but Windows Explorer still shows only about 20GB of free space, not the 90GB or so I was expecting. The Recycle Bin is empty. I have closed down and rebooted. I have run 'chkdsk' at the command prompt for the I drive and, even in dos I get the same info regarding available space ie report shows 104GB of data in x thousand files - but only the correct total of data in the two named folders (ie the 18GB that I know about). I ran 'dir' on the drive, but it shows '0 files; 0 bytes' in the core directory. So where is the remaining 90GB lurking?

I have tried to format the I drive, using command prompt 'format i:' since I have made a back-up copy of the 18GB of data in my two 'known' folders so I don't mind losing it, but I get the 'enter current volume label' response and I haven't yet found a response that works - actually succeeded in re-labelling my C:/ drive to I:/ in the process, but thankfully that's now been rectified.
I'm using Windows XP as an operating system.

I can't think of anything else to do to make the cleared space available. I don't want to reformat the wholeof the partitioned external drive in question since there's stuff on the other partitions that I cannot afford to lose and I don't have available HDD space to move this data elsewhere.

Any ideas anyone?


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April 3, 2011 at 12:21:35
Eureka - just answered my own question - thanks to a post in another thread!

The guilty party was Norton and its Protected recycle Bin.

Solution ....

Go to the main Windows desktop
RIGHT click on the Norton recycle bin
Click on 'Properties'
Click on the 'Norton Protection' tab
Scroll down to the drive you want under 'drive settings'
Under 'System settings' at the bottom, click on 'Empty protected files'
Click on 'Purge all'

It seems that by default the files are held in the recycle bin, even if you think you've emptied it, for seven days.

I can't help thinking that this might be the cause of numerous others who have posted similar questions failng to recover their freshly cleared space.


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April 3, 2011 at 13:17:04
Life can be so easy sometimes :-)

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Let us know, if the problem is solved !!!

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