d610 dell XP sp3 will not boot from the install disc.

April 18, 2013 at 11:45:52
Specs: Windows XP, 1,86 g 2 Gig
Screen is black and it does not respond to boot up efforts. I can hear the disc drive running but nothing happens. hard drive is only about 6 months old, but it was just reinstalled 1 month ago due to virus. HD was clened at the time of install. please help!!

See More: d610 dell XP sp3 will not boot from the install disc.

Report •

#1
April 18, 2013 at 11:52:01
If you never see "anything" on the screen then most likely it is the screen itself or its connections. Video card or module fault is possible but less likely.

Always pop back and let us know the outcome - thanks


Report •

#2
April 18, 2013 at 12:22:40
Hi KenMatlock,

Unplug the adapter and the battery. Press and hold power button for 20 seconds. Perform system diagnostics by pressing and holding “Fn” key while turning on the system. Hold it down until the diagnostic starts. For more information click the link mentioned below:

http://dell.to/RO1v0p

Also, you may start tapping F12 on the dell logo for advance boot options and select diagnostics.

If nothing is coming on the screen and unable to run diagnostics as well, try connecting a good known external monitor to check if it is an issue with the LCD assembly.

Please keep me posted with the results.

Thanks & Regards
Manshu S
#iworkfordell


Report •

#3
April 18, 2013 at 13:03:45
thank you , I will use a working monitor and test it.. thx again Ken

Report •

Related Solutions

#4
April 18, 2013 at 13:09:24
I have a working monitor hooked to it which does not work both without the Reinstall disc and with it. There is just no response on the screen.
Derek mentioned video card or module , any ideas on that?
Thanks for your help Ken M

Report •

#5
April 18, 2013 at 13:29:21
Computers either have an inbuilt graphics module or an add-on card. The latter is easy to change on a PC, more tricky on a laptop. A module is part of the motherboard.

Our helper from Dell is more likely to know the intimate details of your D610 so maybe he will pop back and advise.

I assume this problem just came along out of the blue and not after you did something.

Always pop back and let us know the outcome - thanks


Report •

#6
April 18, 2013 at 16:12:35
thanks, perhaps our Dell guy can put some light on that. thanks again Kenm

Report •

#7
April 19, 2013 at 09:46:42
Manshu Dell Guy,
Will you give me your thoughts on how I might get the laptop to respond? also on the possibility of the Video card being bad? My status today is still the sme.

Thank you for your Help, Ken M


Report •

#8
April 19, 2013 at 10:18:58
If you go to your My Computing.Net section you could send Manshu a Private Message:
http://www.computing.net/cgi-bin/my...

Whatever, I think you have a hardware issue to solve.

Always pop back and let us know the outcome - thanks


Report •

#9
April 22, 2013 at 11:25:05
Hi KenMatlock,

Sorry for the delayed reply as I was away.

If nothing is displayed on the LCD or external monitor, perform the steps below:

Unplug the adapter and the battery. Press and hold power button for 20 seconds. Plugin the adapter. Press and hold "D" and turn on the system.

You should get some solid colors to appear on the screen. If you get the solid colors on the screen, LCD is working fine else it needs replacement.

If the LCD is working fine and the display is not working on external monitor, system board needs replacement.

Thanks & Regards
Manshu S
#iworkfordell


Report •

#10
April 22, 2013 at 16:21:39
Thank\s for your help, I wont get to try these things for a few days, I will let you know when I try them.
I am having the hard drive checked at micro center to be sure it is ok, if they find it is defective it is still under warranty.
By system board I take that to be the motherboard? I am not sure my D610 which probably 6 or 7 yrs old is worth repairing if the board is bad.
Again , thanks for your help both you and Derek have been great. Ken Matlock

Report •

#11
May 3, 2013 at 10:55:51
I have confirmed that the hard drive is good, I have tried the procedures suggested by Manshu, and was unable to get any results.
I dont want to put any more time ,effort or money in this old computer so I am going to junk it. All answers provided were very helpful in making this decision.
Thank you all very much, Ken Matlock

Report •

Ask Question