Solved D Link Wireless AC750 Model DSL-2875AL Dropping internet con

June 6, 2015 at 17:16:53
Specs: Windows XP
The AC750 has worked with out problems until a week ago. It fires up ok then after about 5-10 minutes it drops the internet broadband service connection. This appears to happen if the computer is on but I am not using it. Any help would be most welcome.

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✔ Best Answer
June 11, 2015 at 01:52:41
Firmware is a kind of update to the router (permanent software programmed into a read-only memory).

This is your router manual, the firmware update info is on page 80:
ftp://files.dlink.com.au/products/DSL-2875AL/Manuals/DSL-2875AL_Manual_1.00.pdf
Copy/Paste the above line into your browser then hit Enter key.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
June 6, 2015 at 17:19:35
First step is to power off the router for about half a minute, then power it on again and wait for it to get you back online. That might just happen to fix it.

Always pop back and let us know the outcome - thanks


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#2
June 6, 2015 at 18:46:05
Are you running the latest firmware?

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#3
June 10, 2015 at 23:51:52
thanks Derek but did not fix the problem

message edited by avoglade


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Related Solutions

#4
June 10, 2015 at 23:55:21
Hi Riider,not sure what you mean by FirmWere I am still using XP

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#5
June 11, 2015 at 01:52:41
✔ Best Answer
Firmware is a kind of update to the router (permanent software programmed into a read-only memory).

This is your router manual, the firmware update info is on page 80:
ftp://files.dlink.com.au/products/DSL-2875AL/Manuals/DSL-2875AL_Manual_1.00.pdf
Copy/Paste the above line into your browser then hit Enter key.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
June 11, 2015 at 16:23:25
I ran a melware program and the problem has gone. Thanks every one for your assistance Ron

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#7
June 14, 2015 at 07:30:11
I don't know what malware program you used but as a very minimum all of these should be included, run in the order given, because some could still be lurking:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Always pop back and let us know the outcome - thanks


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