Solved could log in but nothing came up after that.

January 12, 2012 at 08:13:50
Specs: Windows 06.12.2009
My laptop was on but nothing got loaded. I could be able to log in. After that the screen popped up the "Welcome" sign & the cursor kept running & running. Nothing got loaded. I forced close and restarted then it worked. The same problem happened again the next time around. What should I do? Is my computer getting virus? Please help! Thanks.
I am not a computer savy. Please give detail instruction.

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✔ Best Answer
January 12, 2012 at 11:36:25
Stay away from Download.com. That site is know to infect systems with spyware.

http://www.zdnet.com/blog/security/...

Instead, go to filehippo & get Malwarebyte's Anti-malware.

http://www.filehippo.com/download_m...

You should also install CCleaner-Slim & use it regularly:

http://www.piriform.com/ccleaner/bu...

And you should tweak your startup programs by using MSCONFIG:

http://netsquirrel.com/msconfig/msc...



#1
January 12, 2012 at 08:26:19
Hi Jane,

Okay.. to make sure I have what you said right, your saying that you started your computer and after you logged in you saw nothing but a black screen and the mouse pointer, right?

Did it happen out of nowhere or did it gradually build up to this or..?

Jonas "Jackal" Lear
http://www.sbccrew.com
Serving the South Bay Since 1999


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#2
January 12, 2012 at 08:41:05
Hi Jona,
I think it got built up. The other day I was online and a popup window telling me that I got virus attack. I closed that link and since then, I am having a hard time having my laptop up and running. It's a 2010 Microsoft Office. I never had to wait too long to have everything loaded up before. The last incident was that I could log in, everything popped up but when I clicked on the folders, I got no response. Even with my Start tab. I was under the impression that I got virus attack...
Thanks.

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#3
January 12, 2012 at 08:57:27
In that case, yes, it sounds like you got a real bad virus infection.

What I would do is go to download.com and download Spybot - Search and Destroy.. it will scan your computer for threats that are most likely causing this and it will remove all of them. Start your computer up in Safe Mode with Networking and see if that works (pressing F8 on startup). If it does, install and update the program if you can and run it, it will have directions for all of this, no worries.

I do really hope this helps.

Jonas "Jackal" Lear
http://www.sbccrew.com
Serving the South Bay Since 1999


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Related Solutions

#4
January 12, 2012 at 09:08:46
I've done quick scan & full scan (Anti-malware something) on C drive but it detected nothing.
I will try download.com tonight.
Thanks Jonas for your help. I'll follow up on this tomorrow.

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#5
January 12, 2012 at 09:12:24
Not a problem, I really hope this helps :)

Jonas "Jackal" Lear
http://www.sbccrew.com
Serving the South Bay Since 1999


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#6
January 12, 2012 at 11:36:25
✔ Best Answer
Stay away from Download.com. That site is know to infect systems with spyware.

http://www.zdnet.com/blog/security/...

Instead, go to filehippo & get Malwarebyte's Anti-malware.

http://www.filehippo.com/download_m...

You should also install CCleaner-Slim & use it regularly:

http://www.piriform.com/ccleaner/bu...

And you should tweak your startup programs by using MSCONFIG:

http://netsquirrel.com/msconfig/msc...


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#7
January 12, 2012 at 11:41:04
Get spybot from the link below instead. Safer site.

http://www.filehippo.com/download_s...


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#8
January 12, 2012 at 14:04:06
Wow... I am overloaded... ((:
So, for the safer site, I should go to the filehippo.com to download spybot to debug and cure my system first.
Then go to piriform.com to get CCleaner-Slim? What is it function & how often do I need it?

Thanks Riider & OtheHill.


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#9
January 12, 2012 at 15:00:32
CCleaner is software that scans your computer for files such as temporary files, your Web Browser files, Windows Explorer files, and others. Once the software finds these files it will let you select and delete ones to save disk space and improve performance. The program will also scan for Registry errors, and fix them. There are also several other tools included.

I tried out CCleaner and it helped me save nearly a GB of disk space just with temp files and such. You should definitely get it (there really is nothing to lose, since it's free).

I agree with riider and Othehill, download.com is not the best place to get programs. Although I haven't had any virus attacks, having a program downloaded that downloads the program you actually wanted is very annoying and time-consuming.

Mouse could not be found. Click OK to continue.
What to do now?


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#10
January 13, 2012 at 08:46:49
I used AVG and it detected virus on my C drive.
Out of curiosity, why my Malwarebytes did not detect anything of the same drive? Or it's because AVG is for dummy users; Malwarebytes is for the experts & I did not know what action to take...?
Also, is CCleaner the advanced of Disk cleaner?

Thanks Everyone. Your inputs really help me a lot. Really appreciate it.


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#11
January 13, 2012 at 15:12:51
Malwarebytes didn't detect the same virus AVG did because the 2 programs scan for different kinds of viruses.

For example, AVG may detect some kind of virus in your computer. Anti-virus programs use what is called definitions. The definitions tell the program what is a virus, and what is not. The virus detected from AVG was found in the definitions as a virus, so it reported it to you. But that same virus may not be in the definitions of Malwarebytes, so Malwarebytes wouldn't detect it.

It doesn't matter which program detects the virus (as long as it is a reputable program), you should remove it.

CCleaner is basically the advanced version of the Disk Cleaner. I would use CCleaner over the Disk Cleanup, as it detects more temporary files.

Mouse could not be found. Click OK to continue.
What to do now?


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#12
January 13, 2012 at 16:11:29
Got it. Thanks RMT2. That explains a lot. I thought all the anti-virus softwares are the same.
Have a Happy Friday 13th!

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