Solved corrupted or missing registry from using Registry Cleaner

September 6, 2012 at 13:00:29
Specs: Windows XP
I have computer running xp pro. I stupidly used a registry cleaner that I guess created my problem. I tried every thing that has been suggested.and followed the steps laid out by Microsoft Microsoft fix it doesn't solve the issue.
It's been suggested that I do a repair/install. I bought this unit used so don't have original disk
Question:Can I use any XP Pro disk? Will this erase all my files?
Any other suggestions on how to correct registry wil be appreciated

See More: corrupted or missing registry from using Registry Cleaner

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✔ Best Answer
September 10, 2012 at 06:37:14
I'm only too pleased to try and help.

There are two MS articles with a Fixit (KB314060 and KB 316529). I'm not sure if you tried the second one. These:

From your previous thread (looks like you tried this)
http://support.microsoft.com/kb/314060

This different one now being suggested
http://support.microsoft.com/kb/316529

The second one fits what you are saying about the missing Recording tab and I'd go as far as saying that it has good possibilites.

See how you get on.

Always pop back and let us know the outcome - thanks



#1
September 6, 2012 at 13:13:50
Have you tried to restore the registry?

http://support.microsoft.com/kb/307545

Another way is to get a recovery console disc

http://www.mediafire.com/?ueyyzfymmig

and run a system restore.

http://www.youtube.com/watch?v=mOy8...

Hope this helps,

btw don't use registry cleaners and scan your system for viruses when you are back up and running.


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#2
September 6, 2012 at 14:08:03
Can I use any XP Pro disk?

If you have one, you can perform a repair installation, which should fix your problem without erasing any of your data (except Windows Updates, which can be reinstalled afterwards).

How to perform Win XP repair installation

Google is your friend

www.google.com

-----------------------

Have a GREAT day!


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#3
September 6, 2012 at 15:30:18
I really appreciate your help. I was hoping there was a simple program I could download that would fix the problem
Is there any thing that I should be especially aware of in doing the repair? I don't want to make thing worse

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Related Solutions

#4
September 6, 2012 at 16:30:49
Why not just System Restore to a date prior to installing the Crapware Registry Cleaner ? You can access System Repair in F8 safe mode.

Regarding XP repair install you will need:

a) product key
b) xp cd which matches the version stated on the license key ie Home OEM, Home Retail, XP Pro OEM or XP Pro Retail or maybe XP VL

A repair install loses all updates so will have to update thru Microsoft Updates.......

ARM Devices are the future, great British Design !


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#5
September 6, 2012 at 16:37:04
You say "corrupted or missing registry". Is that an error message?

Can the computer boot to Windows?
If not, can you get to Safe Mode (tap F8 key while booting)?

If you can get to either normal Windows or Safe Mode then system restore should sort it out.

Forget registry cleaners - even the best ones carry a slight risk.

Always pop back and let us know the outcome - thanks


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#6
September 6, 2012 at 17:07:15
I've been down so many streets on this it's hard to recall everything. I've done system restore.back to before the problem started
What this all about is that my DCD Roms disappeared from Send To.
I posted the problem elewhere and received many suggestions. I followed Microsoft instructions. I removed upper layers as instructed. Lower layers don't appear anywhere. Device manager says both drives are working properly. Also floppy also disappeared. Fix it says drives are incapable of writing,BUT THEY DID A COUPLE WEEKS AGO.
I got the message corrupt or missing when I went to MS with the problem
They do read
Sorry to ramble so

Wanted to pose the question under a different heading to get some fresh faces who might help me


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#7
September 6, 2012 at 17:36:22
Sorry, I'm now confused. I'm not even sure whether we are tackling the right symptoms.

So is the real problem that your CD/DVD drives have disappeared from Send To? If so it is odd that it has only just been mentioned.

Did this come on straight after using a registry cleaner, or is that just something you tried in order to fix the original problem?

Clearly, from what you've said, this is a knotty problem. If we are to have any hope of sorting it out we need the story to be as exact as possible, including the order of events.

Always pop back and let us know the outcome - thanks


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#8
September 6, 2012 at 19:39:37

I posted a question CD Rom not recognized
I had many suggestions for cure. I did a system restore. I uninstalled drives. I went to Microsoft with the problem
This what it said:

The registry is corrupted by an update leaving the CD/DVD inoperable
Start, and then click Run.
In the Open box, type regedit, and then click OK.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer

I followed the instructions and found two keys that had upper filters listed. I deleted them.
Neither had lower filters listed.
I then went to Micro fix. It said CD’s are incapable of writing. But as I said THEY DID a couple weeks ago
I uninstalled and re-installed the drives.- I checked for driver updates. I tried every suggestion offered/If I have left anything out, please forgive me.
I finally decided to post this question in the hope that fresh eyes would help me
And thought a repair might be my only option. I wanted to be usre I didn’t mess that up to

I’ll be 79 in a week but I’ve been using a computer for about11 yrs. Much to learn
Thank you so very much for any assistance you can give.


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#9
September 7, 2012 at 09:36:42
For others, I've found your previous post, here:
http://www.computing.net/answers/ha...

Thanks for the feedback. It seems you've already covered most "software" things, except the Windows repair option.

How many CD drives have gone missing?

You mentioned "Send To" but can you see the CD drives in "Computer" (from start menu)?

When you did System Restore did it work properly, except that the drives issue was still the same?

Can you remember anything particular that you were doing just before the CD problem came along?

Was the registry cleaner run before the CD problem or afterwards?

If more than one CD drive is missing (and a floppy) then it is unlikely that two drives failed at the same time. It could however still be a hardware fault, in which case anything done with the software will either get you nowhere or make things worse.

What you really need to do is go into BIOS and see if the drives are showing there. That would tell us if the drives themselves were working and prove, or disprove, whether it was a Windows XP issue. If you don't know how to do this we need the exact make and model of your computer in order to assist properly.

If you end up doing a Repair Install, you would need a Windows XP disk. Here's the info (but delay that for now - it might be a hardware fault):
http://michaelstevenstech.com/XPrep...

You've got three years on me LOL.

Always pop back and let us know the outcome - thanks


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#10
September 7, 2012 at 13:16:20
Yes, both drives show in My Computer , Device manager says both working properly
Yes system restore worked properly- problem still there
Can’t recall doing anything in particular before problem
RE: Crap Cleaner -. Not sure when I ran it. So many have advised against registry cleaners that I thought it might have caused the issue. I’ve used it many times before without a problem If it is the cause I learned a lesson there to. CC offers option to back up before it activates. I didn’t do it.
I’m certain that the problem with both drives happened at the same time- don’t know about floppy. Both can read, just can’t write

In the instructions from MS, it says after deleting upper filters- still might have to delete lower filters. And to go to next step which brings up Microsoft fix- result there says drives incapable of writing ( I know better)--that didn’t help. As I said I couldn’t find any lower filters. If I could maybe that would solve the problem?



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#11
September 7, 2012 at 14:41:01
Just for info, CCleaners registry cleaner is one of the safest - best to backup tho.

Assuming the drives themselves are OK, I'm puzzled about why System Restore didn't fix it. Are you certain you went back to a date that was definitely before the drives issue? Otherwise it would be worth trying restore again with an earlier date, assuming the restore points are still available.

Can you point post the link to what MS are saying (upper filters etc) - just want to be sure we are both looking at exactly the same webpage?

Is it XP Home or XP Pro?

I'm in the UK so I'll not be staying up too much longer. Usually I'm a night owl but I'm going out tomorrow for the day.

Always pop back and let us know the outcome - thanks


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#12
September 7, 2012 at 15:01:58
XP Pro
Please look at my earlier post. I copied MS instructions directly
I restored as far backas points available quite sure predated the problem

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#13
September 7, 2012 at 15:51:06
OK thanks - found the direct link on your previous post and have re-read what
happened when you tried it (inc MS Fixit).

Still can't understand why system restore didn't resolve the issue.

Looks like this problem is not one that can be readily solved with advice from afar.
It might make more sense if I was able to delve into on the computer itself.

I'm out of ideas except Repair Install using XP CD:
http://michaelstevenstech.com/XPrep...

EDIT:
You could try CDBurnerXP (free) and see if that works:
http://cdburnerxp.se/en/home

Off to bed now, midnight looming - good luck.

Always pop back and let us know the outcome - thanks


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#14
September 7, 2012 at 17:51:09
I also downloaded CDBurnerXp forgot to mention earlier - that didn't help either
Thank you so very much for your sincere efforts. Appears i will have to do Repair- Reluctant but---

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#15
September 8, 2012 at 16:53:13
It's not an easy one. I can't guarantee the repair will fix it but as the hardware seems to be out of the equation it seems to be about the only option left to you.

Keep watching, there's always the chance that someone might come along and with some fresh ideas.

EDIT:
Meant to say that I overlooked the fact that you had already been given a link to the repair option in post #2. You might prefer to use that rather than the one I linked to.
It looks a little less frightening LOL and is well set out.

Always pop back and let us know the outcome - thanks


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#16
September 8, 2012 at 17:34:22
You realy are a night owl. or an early riser. I know you're 8 hrs. ahead of me.It's 5:30 PM here in Ca.
Yes I've decided to do the Repair option. the link provided in #2 is very helpful.
I'll do it later tonight because the updates, I know, are going to take a LONG time.
I'll post results if it solves my problem. If it doesn't, guess I'll have to live with it.
Again thanks to all who responded

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#17
September 8, 2012 at 18:00:00
Yeah 2am here LOL - signing off now.

Keep us posted whatever the outcome - hope it does the trick.

Nite

Always pop back and let us know the outcome - thanks


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#18
September 8, 2012 at 21:53:09
Well, what do I do now?
when I inserted the XP disk I have I get the message " the version you are trying to install is older than the one you are using. If you install this version you will lose all files" (Or pretty close to that)
I don't want to lose files and I don't know where I can get a current version, (Can't afford to buy)
Any ideas?
I

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#19
September 8, 2012 at 22:54:35
I tried to delete the previous post. Realized I had not booted from disk
So i did so
After I pressed R . It appeared that computer was doing somehting\copying files etc.
It then rebooted-I thought Great so I went online for updates. Windows says no more current availabe, In to other word no updates needed. This tells me, I think that no Repair was done
I think I'm rambling- Any thoughts?
No change in Send To menu

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#20
September 8, 2012 at 23:10:51
I did, I think, a Repair
Computer seemed to be going through fliles etc. then rebooted, but when I checked for updates I was informed that computer was up to date (not the Lnaguage used)
My understanding is that many updates would be needed.
Question: Did I Repair?
Any sugestions would be welcomed
Original problem still exists

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#21
September 9, 2012 at 09:00:49
I agree that you should have needed a stack of Windows Updates, so it doesn't sound as if you made it. You should have gotten right through to "Part 2 of 2 page 9" of that described in the link in post #9.

You shouldn't loose your own info but on the website it suggested you backed up your own important file, just in case something went wrong with the processs. I'd go along with that advice.

I don't know what to suggest really. Tempted to say backup everything you need and do the full clean install - either that or live with the issue. Not very good alternatives. The clean install would require all the necessary drivers and if you have a SATA HD there are other complications to consider.

Out curiousity, when you tried to write to a CD using CDBurnerXP what happened - did you get the same error messages?

Always pop back and let us know the outcome - thanks


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#22
September 9, 2012 at 10:55:39
Well at least I'm where I started without apparently doing any
Whwn I tried to use CDBurnerXP , message says no cdmpatable drives found.
I'm going to take a drive out of my other computer that has a drive that is working and try it here to see what happens
Again I say this is so strange. I've had this unit about 5 yrs and I've burned many disks before
Will let you know- May not do it today

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#23
September 9, 2012 at 13:40:22
Some similar issues found using Google but few solutions (apart from what you've already tried).

I imagine you've already tried this simple step:
"Go to Start > My Computer > Right Click on the DVD drive > click Properties > click Recording Tab > Make sure CD Burning check box is checked. Then restart. Try it again".

If the Recording tab is not there it means that Windows is not recognising the drive as recordable.

I also found this (which I don't think is the one you already tried):
http://support.microsoft.com/kb/316529

Always pop back and let us know the outcome - thanks


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#24
September 9, 2012 at 14:34:11
When I right click/properties all I get is space available and this device is working properly. Where should Recording tab be located?

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#25
September 9, 2012 at 14:39:19
You should see several tabs.
Are we in the same place - I see nothing about the drive working?

Always pop back and let us know the outcome - thanks


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#26
September 9, 2012 at 14:56:53
I think so- went to my computer righr clcked drive, chose properties shows
General-hardwarw, sharing
then:
type : CD drive
file system-:: unknown
---------------------------------
used space
capacity
free space

When I click hardware says: this device is working properly


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#27
September 9, 2012 at 16:17:38
Looks like the Recording tab is missing. That is what the link in #23 is supposed to fix so it would be worth a try.

Always pop back and let us know the outcome - thanks


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#28
September 9, 2012 at 20:57:07
I tried Fixit before and got this message
The selected drive is not capable of writing, if you have several CD/DVD drives, try using the other. Otherwise you may need to install a CD/DVD writer
Upon your suggestion I tried again and read farther
I will be trying remedies suggested.
Will let you know
Thank you very much. The last person who was a great help to me in another area on this forum was from Canada
Ah the World Wide Web’s Wonderful, Wicked, Weapons of Wizardry
The amount of time and research you have spent for me on this is unbelievable. I don't have words to tell you how grateful I am.


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#29
September 10, 2012 at 06:37:14
✔ Best Answer
I'm only too pleased to try and help.

There are two MS articles with a Fixit (KB314060 and KB 316529). I'm not sure if you tried the second one. These:

From your previous thread (looks like you tried this)
http://support.microsoft.com/kb/314060

This different one now being suggested
http://support.microsoft.com/kb/316529

The second one fits what you are saying about the missing Recording tab and I'd go as far as saying that it has good possibilites.

See how you get on.

Always pop back and let us know the outcome - thanks


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#30
September 10, 2012 at 21:54:55
Took a day off Plan to get back to it tomorrow

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#31
September 11, 2012 at 05:58:03
Of course, whenever you want to get back to it.

It seems to me that we are at last in the right area. If the second link Fixit doesn't put it right then a registry tweak might be called for. We shall see...

Always pop back and let us know the outcome - thanks


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#32
September 11, 2012 at 19:12:28
I'm having a problem backing up registry. guided help won't download continually get "Cannot down load at this time - Try again later"and when I go to run and put in
%SystemRoot%\system3\restore\rstrui.exe, It says cannot find make you sure typed correctly. I copied it from the instructions so I'm sure it's correct. Am I a bad luck dude or what? I can see having problems with the CD's but the registry backup?

By the way, I shut down and restarted computer thinking that might cure. Didn't help

After the above I went online to see if there were other methods.to back up registry I found a program called ERUNT, I didn't download it or try to use it. wanted your input first
Also
How do I stop the popups that keep popping up when on this forum? Some don't even show an x or delete mark No way to get them off the screen that I can see


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#33
September 12, 2012 at 07:46:39
I assume you are backing up your registry before trying the second link in #29. In which case there is a built in method of saving the registry which is quite good enough for this. In regedit you go to "File > Export" (at the top). You can, if necessary, merge back the original entries by double clicking the save. It's fine if you want to revert back to settings you have changed or deleted. When restoring it won't remove any completely new entry you have added (as it's a "merge").

Since you asked, I use ERUNT all the time (I save registries after every significant change) - it is fine. Keep in mind the obvious that, unlike system restore, it only saves the "registry" part. I therefore try to match my saves with what is going on with files so I keep notes, using a NotePad file in with the saves. No need for all that if you are just backing up before making a change. ERUNT saves and restores the whole registry, hence the restore also removes any entry you have added.

"SpywareBlaster" will (as an aside) prevent a lot of popups, read about it in my note here:
http://www.computing.net/howtos/sho...

Always pop back and let us know the outcome - thanks


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#34
September 12, 2012 at 14:03:36
Used erunt to back up registry. that's a sweet, simple program.
Now I'm reinstalling my printer on the other computer (Had a minor proplem i think) so I can copy and then follow directions carefully Hope to get back to you before you retire

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#35
September 12, 2012 at 19:50:25
trying to edit will start over

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#36
September 12, 2012 at 23:32:19
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives


Got as far as CD Burning but no Drives show
All that shows is AutoBurnHandlers and Excluded5
I want to say again when I check them with device manager they both show as CD-R
And again They did write.
Maybe I have to give up and try buying another drive. My concern is, if its a registry oroblem, will a new one work either?
Don't know where to go from here


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#37
September 13, 2012 at 08:03:39
I know you tried the Fixit in the first link in post #29 and it didn't help. What I'm not clear about is whether you also tried the Fixit in the second link in #29. If not then try it before you go any further.

As for the "manual" edit, MS do not make things very clear. These are the steps they mean you to go through:

HKEY_CURRENT_USER
Software
Microsoft
Windows
CurrentVersion
Explorer
CD Burning
Drives
Volume{7a050278-87f0-11e1-87db-806d6172696f}

The above number {GUID} might not be exactly the same on your computer but it is the right hand panel of that which you have to look at in order to see the drive settings. If you have two drives there will be two of these {GUID}'s - strings of numbers, each in separate folders.

After you've done the manual registry fix then right click each CD drive and this "should" have made the Recording tab appear. If the problem is not resolved then put a check mark in that tab under "Enable CD recording on this drive".

The Fixit in that second link is supposed to do all of this for you.

It "seems" as if we are close to a solution but until this part has been completed we won't really know.

Always pop back and let us know the outcome - thanks


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#38
September 13, 2012 at 12:46:10
Well
Got both to show recording tab BUT they still don't appear in the
Send To menu
Maybe there is another step?

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#39
September 13, 2012 at 12:49:12
First reboot and check again.

If still no dice then in the Recording tab put a check mark under "Enable CD recording on this drive".

If even that doesn't work then go back to the first link in #29 and see if the Fixit will now run.

So near but so far....

Always pop back and let us know the outcome - thanks


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#40
September 13, 2012 at 13:14:55
By George, I think she's got it
It allowed me to get one of the drives to work, which I can live with nicely. When I try to enable both only the last selected is allowed. The other is disabled
Floppy still doesn't show but I rarely use it anyway.
It it worth speculating what caused this mess?
I don't know which response to select as best answer?. If there were one that just said DEREK- I'd select that
Have a question in another area but should I start a new thread// Much prefer to stay with you

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#41
September 13, 2012 at 13:20:32
Well thats (fairly) good news. Did you try the Fixit in the first link at #29 again or would you prefer to quit while the going's good? I honestly wouldn't blame you

By all means fire your other question. If it is something I know nothing about I'd be the first to say, so you could still raise it as a new post and get some extra hands on it.

Always pop back and let us know the outcome - thanks


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#42
September 13, 2012 at 13:50:51
I may or may not try the othrty Fixit/ Truthfully I am/was about burned out on this topic,
My question is: I have two computers This one that we've been working on, which I will call #1 and the other #2.
#1 is connecected to the internet by ATT-Uverse. hard wired by a telephone cnnection. and a motorola router
#2 acceses the internet by way of a Netgear adapter My printer is attached to it
I would like to network the two so that I can send print jobs to it
Do I need an additional adapter in order to send data from #2 to #1?
I need step by step instructions how to network them
Hope my questions are clear

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#43
September 13, 2012 at 14:07:32
"If it is something I know nothing about I'd be the first to say"

Hey, I must have used my crystal ball LOL. I've never networked print jobs, so would have to work it out from square one. You'd get better and quicker advice by posting that question on the Neworking forum. As a new post you will probably get several responses.

I'll keep any eye open for it though, so that in the unlikely event of me having something useful to say I will gladly do so.

Always pop back and let us know the outcome - thanks


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#44
September 13, 2012 at 22:38:47
Tried both of the Fixit cures. both say the 2nd drive is incapable of writing.
I'll settle for what I have

There are a whole bunch of files waiting to be written to CD/ These are mostly tests to see if CD was working. I'd like to delete them as I relly don't want all on CD
I don't know how to do it
Thanks


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#45
September 14, 2012 at 08:04:16
The following explains how to delete the queued files:
http://www.ehow.com/how_7184871_can...

Just wondered if you found both numbered folders when you did that manual registry fix (if that's what you used). If only one has been done then that would account for why only one CD is working. I quite accept that you are happy with what you have - just thinking alound that's all.

Always pop back and let us know the outcome - thanks


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#46
September 14, 2012 at 12:25:50
Yes I did find both numbers. Even went back and tried it again. I may have missed a last step in the process. I might go back again ( I'll let you know if I do and the results) but for the moment I'm quite happy.
I might add that the recording tab did appear in both so I was successful that far.
But when I tried to enable, it only allowed me to successfully enable one.

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#47
September 14, 2012 at 12:55:21
Sure, if you do I'd like to hear about it.

In the meantime, I'm glad we made some progress between us.

Always pop back and let us know the outcome - thanks


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#48
September 14, 2012 at 13:03:09
Could never have ben solved without you. I had gone everywhere on the net. I wish the title reflected the real problem so others could be helped from the work you have done.. "Missiing or Corrupt" doesn't adequately decribe it.I only used it to get fresh eyes. Thankfully you responded
Lou

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#49
September 14, 2012 at 14:07:45
My pleasure - hope all goes well.

Always pop back and let us know the outcome - thanks


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#50
September 15, 2012 at 22:14:27
Derek
I'm so frustrated witj all these issues i'm thinking about shaving half my mustache to see if it changes my luck
I hadn't tried to burn a disk til now. I thought thaysince the Send to problem was solved, everything was OK. -When I try to burn I get- "Please insert disk into the drive. . I went to device manager- says working properly. (BTW also says both drives are enabled. which I don't think is true based upon what we did.( could only get one to enabe) Both drives read just fine.
So here I am still unable l to burn.

On top of that I've got problems witth my other computer. One being that only one drive ( I've got two there also.-The tray of the one -that's listed in Send To WONT OPEN . Tried pushing pin in the little hole- No result. It just kinda grunts when I push the button. 2 minutes or less earlier it opened and I put in a disk
BUT
Right now I'd like to get this one working
So I guess the current problem is "Please Insert disk-there is no disk"

Haven't had a chance to work on the other issues.


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#51
September 16, 2012 at 04:56:29
Just wondering if you have a dud CD drive and that somehow caused the software issues. Would be worth trying a swap if you have a spare drive available.

As for the non-opening drive, if a steady and firm push with a paper clip won't do the trick then something must have bust inside.

Off for a while now.

Always pop back and let us know the outcome - thanks


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