Computer will only start-up on safe-mode

May 13, 2011 at 08:26:49
Specs: Windows XP
I just bought a used sony pcg-k23 curreuntly running windows xp home edition. I have only had the laptop no longer then a week. When i left home yesterday my computer was working perfectly fine. I left my nine year old brother watching youtube videos and when i get home it was all jacked up. The screen was froze when i restarted it. I keep restarting the computer and every time it keeps getting stuck on the microsoft load up page. Then when i restart it it takes me to safe mode and says that there is new hardware that does not allow the computer to run as is. I tryed going on the command prompt and checking the disk, i also tryed restoring the computer to an earlier date. Can you pleaseeeeeee help me out?????????? thanks

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#1
May 13, 2011 at 08:35:29
do a factory restore if you can. if there is not one built in the let me know.

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Tandem Web Design


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#2
May 13, 2011 at 08:45:26
if i do this wont windows xp erase.

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#3
May 13, 2011 at 08:47:07
factory restore is a recovery that is built in to the laptop it allows you to restore the computer or laptops to how it was when i came out the factory.

Tandem Support

Tandem Web Design


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Related Solutions

#4
May 13, 2011 at 09:08:16
i just did chkdsk and an error was found it also warned me about a f parameter. do u think this could be the problem.

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#5
May 13, 2011 at 13:41:32
come on can someone please help/

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#6
May 13, 2011 at 16:28:59
It's no good saying "come on can someone please help" because nobody will see it unless they open this post and decide they can help. If they feel they are unable to help they will move on. Nobody is deliberately ignoring this post.

I don't think it was "an error" that you saw, it was only advising you that without the f parameter the checking would be limited. I don't see how your brother could have caused disk errors but if you want to check type in exactly this (note the spaces):

chkdsk /f

If that doesn't help then type this instead:

chkdsk /r
This last one will take a long time to run through.

What exactly happened when you tried System Restore?
A factory restore will lose everything you have added since.
You could try looking in Device Manger to see if any errors are showing.

It is not easy to come up with a simple solution without knowing exactly what your brother got up to.

Please come back and let us know the outcome.


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#7
May 13, 2011 at 19:40:37
ok thanks so much for the response. Im kind of computer illiterate when it comes to command prompts and stuff like that. But this is what i got when i ran a dsk chk

recovering orphaned childwuredur.cab.bak 64337into directory 16081
mft bit map attribute
correcting errors in volume bitmap
run chk dsk with the /f

i have no clue what any of that means. I just checked the device manager but really didnt have a clue on what to really check. Alot of the files were not accessable due to the computer being on safe mode.
i am about to check disk again in the r folder.
oh and is there a reason i cannot access the f folder.

I restored the computer to the first day that i got it. It did not want to restore it all the way back to when windows xp was added in fright that all the software would disappear.
And one more question. There is no way the problem is due to watching to many videos. Evrything was working just fine until i left my little nine year old bro watching videos on you tube.
By the way i greatly appreciate all the help.


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#8
May 13, 2011 at 19:48:46
I tryed to run the chkdsk /r and it would not allow me to because it says the volume is in use by another process. i clicked on the yes to run it when it when the system restarts.but when ever i do this the computer freezes during the load up, put it on safe mode then freezes again during that load up the re boot it again on safe mode
then it works

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#9
May 14, 2011 at 06:28:20
It is normal for chkdsk /r to say the volume is in use because Windows is using it. That's why it can only run when the system starts (before Windows gets in).

There's no issue related to watching too many video's.

Please come back and let us know the outcome.


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#10
May 14, 2011 at 14:46:39
so what should i do about this problem, cause everytime i restart the computer it freezes so i can never get ot to perform the task

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#11
May 14, 2011 at 15:24:55
About all I can suggest is a repair install but I'm not sure if you will fancy doing it:
http://www.michaelstevenstech.com/X...

Please come back and let us know the outcome.


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#12
May 18, 2011 at 04:25:31
Fix your computer freezes by downloading the registry repair software. Registry Cleaner helps to repair the file system registry while cleaning up unnecessary data, which counters with the settings of your computer.

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#13
May 18, 2011 at 05:54:49
Re #12

Registry cleaning programs can do more harm than good.

In any event, if the computer won't boot then you can't install one.

Please come back and let us know the outcome.


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