Solved Computer will not boot fully.

December 8, 2011 at 09:57:23
Specs: Windows XP
My computer will only boot to the microsoft page and then freezes. what could be causing this? It will boot up in safe mode.

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✔ Best Answer
December 9, 2011 at 10:23:28
Oh well, that seems to still keep the posssibilities open I'm afraid (hardware or software). If it turns out to be hardware then it's a pity to mess with the software but we might have to take that chance.

Not sure if you know how to get into BIOS but if you can make it to that it would give more confidence in the hardware, therefore less in the software. It is usually either the F2 key or the Del key. I'm not suggesting you alter anything there - just exit without saving settings.

If you can get to BIOS and it's behaving well enough to make it to safe mode then there is always system restore. This should keep all your own data but you would need to use a restore point dated as near as you can guess to "just before" the problem came along.

There is one other way to prove whether it is hardware or software and this is to try booting it from a Linux Live CD. If it runs that then it is a Windows/Software issue. I can advise further on that option if need be.

Wish I could be more definite.

Always pop back and let us know the outcome - thanks



#1
December 8, 2011 at 11:04:40
When you are in Safe Mode, go to device manager and check that there are no yellow question marks. If there are you will need to re-install drivers.

Stuart


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#2
December 8, 2011 at 11:14:44
I already did that. All the drivers are installed.

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#3
December 8, 2011 at 12:03:49
Look in the Event Viewer to see if that gives a clue as to what is happening.

Stuart


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Related Solutions

#4
December 8, 2011 at 12:11:44
Did that also. Event log has CDOM error.

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#5
December 8, 2011 at 18:01:29
Are you sure it was CDOM and not DCOM? DCOM errors do not usually prevent bootup (if that's what they were).

Go to Device Manager and see if there are any errors showing. In Safe Mode you use minimal drivers so it might be a driver issue.
EDIT - Sorry, I missed where you said you had done this.

If not you could type msconfig in the Run box and untick a few items at a time in Startup to see if you can find the culprit.

Always pop back and let us know the outcome - thanks


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#6
December 9, 2011 at 05:29:58
Sorry It was DCOM. I also did that in the run box and it still isn't working. Now it isn't starting all the time in safe mode. It seems to be getting worse. Sometimes it isn't showing the things in the start up.

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#7
December 9, 2011 at 06:04:55
Sorry, I missed the bit where you said you had already checked for errors in Device Manager.

Is it a laptop or PC?

It might not be a software issue at all. Has anyone been working inside the computer or subjected it to a bump? Sometimes bad RAM or even its edge connectors can prevent booting. Cleaning the latter with a pencil eraser and checking all connections could be worhwhile but it is more tricky with laptops.

There are RAM checkers available online but you would need to transfer them to CD (or floppy if you have a drive) using another computer.

Always pop back and let us know the outcome - thanks


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#8
December 9, 2011 at 07:55:50
I put new ram in and checked the connection. It still is the same way.

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#9
December 9, 2011 at 07:56:48
Forgot it is a desktop.

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#10
December 9, 2011 at 10:23:28
✔ Best Answer
Oh well, that seems to still keep the posssibilities open I'm afraid (hardware or software). If it turns out to be hardware then it's a pity to mess with the software but we might have to take that chance.

Not sure if you know how to get into BIOS but if you can make it to that it would give more confidence in the hardware, therefore less in the software. It is usually either the F2 key or the Del key. I'm not suggesting you alter anything there - just exit without saving settings.

If you can get to BIOS and it's behaving well enough to make it to safe mode then there is always system restore. This should keep all your own data but you would need to use a restore point dated as near as you can guess to "just before" the problem came along.

There is one other way to prove whether it is hardware or software and this is to try booting it from a Linux Live CD. If it runs that then it is a Windows/Software issue. I can advise further on that option if need be.

Wish I could be more definite.

Always pop back and let us know the outcome - thanks


Report •

#11
December 15, 2011 at 11:32:06
I tried the system restore. That didn't work either. I found someone to work on the computer. They had to go into files and repair them. It is working fine now. Thanks for all your help. I really appreciated it.

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#12
December 15, 2011 at 12:55:30
Yep, sounded like this one needed "hands on". Glad to hear it is sorted and thanks for taking the trouble to pop back and let us know.

Always pop back and let us know the outcome - thanks


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#13
December 15, 2011 at 13:14:27
Your welcome! Should have done it sooner but things got alittle hectic around here lately. Again thanks!

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