Solved Computer Shuts down while playing games

April 6, 2014 at 05:22:52
Specs: Windows XP PRO SP3, AMD Athlon 64 X2 Dual Core Processor 5400+ 2.80 GHz/ 3.00GB RAM
I recently (as in today) Ran into this issue. I was playing Zoo Tycoon 2 (which I played yesterday with no problem other than it being very glitchy) and within minutes, My desktop shut off.
about a year ago I started having issues playing games on this computer. I could no longer effectively play Sims 3 so I got a new laptop over the winter holiday and I still can't play it because its running windows 8 -_- but back to my issue. I installed SpeedFan and CPUID and I now susspect overheating to be the issue but me and my dad recently cleaned the fans of all the dust so I don't see how that could really be an issue. Here are some other specs:
From CPUID what strikes me the most is that while idle my CPU fan is at 100% while my 3 system fans are at 50%
My core temps for my CPU run around 100(50-60C)
My graphics card (NVIDIA GeForce 9500 GT temps stand around 120F(50C)
From SpeedFan
My GPU is around 50C
Temp 1 is at 54C
Temp 2 is at 27C
Temp 3 is at 0C
HD0 is at 39C
Temp 1 is at 40C
Core is at 37
Core is at 50C
and ambient is at 0C

This is all while the only things open are the two programs and my browser. I can send a screenshot of both programs if needed also.


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✔ Best Answer
April 8, 2014 at 17:32:01
Probably best to reseat the CPU then report back if still in trouble.

Otherwise you could take out the RAM sticks and clean their edge connectors with a soft pencil eraser, then pop them in and out of the sockets a few times to ensure that there is no oxide on the sockets themselves. Something of a long shot but RAM edge connectors have been known to cause some weird issues.

Always pop back and let us know the outcome - thanks



#1
April 6, 2014 at 06:28:06
Please post your complete system specs in detail - make/model of the motherboard, CPU, RAM, power supply, etc. Also, the 9500GT isn't much of a gaming card, especially the DDR2 version. Luckily Zoo Tycoon 2 & Sims 3 are old games with low system requirements.

"My core temps for my CPU run around 100(50-60C)"

50-60C is approx 122-140F not "around 100". 50-60 isn't bad if its the temp under load, but it's way too high if it's the temp at idle. Explain how your dad cleaned the fans. Did he remove the heatsink/fan unit from the CPU to clean it? If he did, did he remove all traces of the old thermal material then apply a single dot of fresh thermal paste in the center of the CPU before reinstalling the heatsink/fan? Old paste should NOT be re-used. If he didn't re-apply fresh paste as shown in the following pic, that's most likely the cause of your problem(s): http://lib.store.yahoo.net/lib/svco...

"I could no longer effectively play Sims 3 so I got a new laptop over the winter holiday and I still can't play it because its running windows 8"

Right click on the desktop icon, click Properties, click the Compatibility tab, check the box next to "run this program in compatibility mode for", select XP (SP3), then click Apply.


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#2
April 6, 2014 at 07:40:52
We basically cleaned out the dust. Would fully cleaning and replacing the thermal paste solve my problems? and if so, how would we go about doing a full scale cleaning cause I don't want to ruin anything as I know the motherboard and ram and everything you aren't supposed to touch except the edges or something like that.

As for the full specs:
OS Windows XP SP3
System Manufacturer EVGA
System Model 113-M2-E113 This one I believe-> http://www.newegg.com/Product/Produ...
System Type X86-based PC
Processor AMD Athlon 64 X2 Dual Core Processor 5400
Memory 3072MB RAM
Total Physical Memory 3,072.00MB
Available Physical Memory 1.44GB
Total Virtual memory2.00GB
Available Virtual Memory1.96GB
Page File Space5.82Gb
Power SupplyAntec Basiq Power 550 Plus

message edited by Arucane


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#3
April 6, 2014 at 13:06:11
Did you also clean the dust off the CPU heat-sink and the case vents?

If your display card has a heat-sink clean that too.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#4
April 6, 2014 at 13:17:32
It's not a bad idea to re paste the heat sink and clean the fan. What you have to be careful of is sometimes the heatsink and cpu are stuck together, and if you unclip/unlock the heatsink fasteners and pull out the heatsink, the cpu may come out with it and bend the fine gold pins on the cpu...not good and often not fixable depending on how badly/how many get bent. So after I unclasp the heat sink then I gently twist left and right to make sure they are not coming out together. Clean off the old paste from the top of the cpu using a power towel, and clean up the heatsink. Apply a pea sized amount of proper thermal paste to the center of the cpu and gently replace the heatsink and reclasp it, plugging the fan back in.

There are plenty of videos on youtube showing how to do this.

To err is human but to really screw things up, you need a computer!


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#5
April 6, 2014 at 21:12:02
If I clean the heat sinks, Do I also have to re-apply thermal paste? Because We dont have any computer stores here so we'd have to order it online and it would take 3 weeks or so to get to our house

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#6
April 7, 2014 at 13:36:26
Yes, it is bad practice to use old thermal paste. Apply new paste in accordance with CPU manufacturers instructions.

Always pop back and let us know the outcome - thanks


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#7
April 7, 2014 at 21:57:23
okay, what we did yesterday was took off the fan over the CPU heatsink, We didnt take the heatsink itself off, just the fan so we could get to the dust inbetween the layers of the heatsink, and cleaned out a lot of dust that had built up for the past 4 years. it lowered my temps about 2 degrees give or take one. I'll order some thermal paste today and replace that when it gets here.
If I still can't play my games though, what else could I do?

message edited by Arucane


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#8
April 8, 2014 at 17:32:01
✔ Best Answer
Probably best to reseat the CPU then report back if still in trouble.

Otherwise you could take out the RAM sticks and clean their edge connectors with a soft pencil eraser, then pop them in and out of the sockets a few times to ensure that there is no oxide on the sockets themselves. Something of a long shot but RAM edge connectors have been known to cause some weird issues.

Always pop back and let us know the outcome - thanks


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#9
April 8, 2014 at 22:34:45
Okay thank you all. I will report back if i have any other issues after I reapply the thermal paste :)

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