Computer restarts when I logon

February 4, 2011 at 06:43:59
Specs: Windows Vista
I tried to log on my computer this morning and right after I typed my password it said the usual "Welcome" but then it restarted. I tried running in safe mode and it worked fine. I also noticed when I logged in with safe mode the "system properties" window was open which has never happened before. I tried unchecking "Automatic restart" and when I tried to log in again I got a blue-screen error. "Stop: 0X0000008E (0XC0000005, 0X825F5C19, 0XA8B131C, 0X00000000" If anyone could help me with this that would be amazing, but I'm warning you now, I'm really but with computers so you'll have to explain a lot with me. Thank you in advance!

See More: Computer restarts when I logon

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#1
February 4, 2011 at 08:34:02
The last thing you installed is either corrupted or not supported. Boot to safe mode and remove it or boot with the Last Known good Configuration option.

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#2
February 4, 2011 at 08:55:04
The Stop: 0X0000008E error can be caused by a ram problem.

A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...


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#3
February 4, 2011 at 13:00:38
Thank you both for you replies! As for installing I talked with my sister and she said she ran a hitman pro scan to check for virus's. She said when she opened the computer after that it came up to a weird screen with "Windows vista" at the top and then under it said something about a hitman pro error. I tried to find and delete it since after that I thought that might have been what's messing with my computer. I couldn't find anything so I gave up. She told me when she used it she checking "Scan one time only". As for cleaning the contacts on the ram modules after I saw that if I screwed up I could fry the module I got too scared, knowing me I'd probably screw it up. I'll try to have someone else do it and see if it works. Thank you again!

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Related Solutions

#4
February 4, 2011 at 13:16:48
If you follow the directions at the link I pointed to in response 2 you will not do any harm.

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#5
February 4, 2011 at 13:18:53
I'll try it out, thank you!

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#6
February 4, 2011 at 14:54:26
I tried your method and sadly it didn't work. I was going back over my history and saw apparently Microsoft silverlight and Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 were installed yesterday while I was on, and I'm 100% sure I didn't install these myself but I got the error "The windows installer service could not be accessed. This can occur if windows installer is not installed correctly. Contact your support personnel for assistance." I have no clue why my computer is deciding to do this now. Anyone have any idea's on what to do?

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#7
February 4, 2011 at 16:35:41
"I tried your method and sadly it didn't work."

It was worth trying. Often that's all that's wrong.

"I was going back over my history and saw apparently Microsoft silverlight and Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 were installed yesterday while I was on, and I'm 100% sure I didn't install these myself...."

Who else has access to this computer ?

As I recall, both of those are NOT installed by Automatic Update, and if so, someone must have installed them. Sometimes updates do not finish installing until after the computer has been Restarted.

".....I got the error "The windows installer service could not be accessed. This can occur if windows installer is not installed correctly."

Does the Updates History say both Microsoft Silverlight and Microsoft Visual C++ 2008 Redistributable were installed successfully, or did the installation fail for both of them ?



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#8
February 4, 2011 at 16:47:26
What's weird is when I check update history they're both not there. Also my little sister does so it might have been her but I doubt it.

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#9
February 4, 2011 at 18:12:46
This may all be related to what you mention in response 3.

I searched for: The windows installer service could not be accessed.

This looks promising:
http://social.answers.microsoft.com...


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#10
February 4, 2011 at 18:32:18
I tried and it didn't work. (Sorry, I feel bad that you're going through all this trouble and everything isn't working) What's weird is when I typed "typemsiexec.exe /unregister" in the Command Prompt, it said "'typemsiexec.exe /unregister' is not recognized as an internal or external command, operable program, or batch file."

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#11
February 4, 2011 at 20:30:09
"is not recognized as an internal or external command, operable program, or batch file."

is the message you get when you have made a mistake in your typing !!

"typemsiexec.exe"

When it says type it means you type what follows the word type - if there is a colon : after type do not type the colon.
type msiexec.exe
or
type: msiexec.exe
means
you type just this: msiexec.exe

Look closely at the text - there may be a space between characters.


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#12
February 4, 2011 at 20:49:19
OOPS. Wow, can't believe I made such a stupid mistake. I'll try this then just post my reply later. Thank you again.

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#13
February 5, 2011 at 07:07:43
So after looking of course I saw windows installer doesn't work in safe mode. So I got it working and was able to uninstall the programs. It restarted again, I checked my programs and they were back. So I tried again but after reinstalling they were back. I left them alone and now I'm thinking the hitman pro scan messed my comp up, since it was fine before my sister ran it. I tried to uninstall but I couldn't find it so I looked at the Registry keys and found it there. I couldn't delete it though because it's a legacy key. Any idea's on what to do next?

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#14
February 5, 2011 at 08:09:41
Ask your sister if she has already un-installed Hitman Pro.
If she has, then un-installing a program often leaves behind useless entries in the registry - they don't do any harm.

Do you have other third party (not included in Windows itself) anti-malware software installed ?
(anti-virus, anti-spyware, anti-trojan, anti-root kit, etc.)

If you do, if any of those have a resident module - a part of the program that runs all the time looking for suspicious activity
- if there are more than one of those resident modules running at the same time for different programs, they may clash with each other and cause you problems - only one should be running at a time, the one(s) in other anti-malware programs should be disabled from running.
- if there are ANY resident modules of third party anti-malware software running, it/they should (all) be disabled from running when you install software yourself (or when you or Windows Update install major software packages such as SP1 or SP2 updates for Vista), because sometimes they interfere with the software installing properly, and you often get no error messages at all about that while installing the software.

If you don't know how to disable the resident module(s) of third party anti-malware software you have installed, tell us which ones you have.

E.g.
AVG 2011 free and paid, Avast! free and paid, AdAware paid, Spybot free and paid, Malwarebytes paid, Symantec (Norton) products, Microsoft's free Microsoft Security Essentials all have at least one resident module.

AdAware free, Malwarebytes free have no resident module.

An added complication is Vista has Microsoft's free Windows Defender anti-malware software included in it - it has a resident module. That resident module does not cause problems while installing most if not all software, and does not clash with the resident modules of most other anti-malware software, but it DOES clash with some of them. It can't be un-installed, but Windows Defender can be disabled from running in it's settings in the program itself, which disables the resident module from running.

(Apparently installing Microsoft Security Essentials automatically disables Windows Defender from running.)
.....

If your sister is sure she didn't un-install Hitman Pro already...

Try using the program in the first part or the other suggestions in this:

Uninstall Hitman Pro 3.5 Build 68
http://uninstall-programs.quusoft.c...


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#15
February 5, 2011 at 09:09:39
Okay, so I downloaded and she said she was sure she uninstalled and I couldn't find it with QuuSoft Uninstaller. But, I wanted to double check so I typed "Services.msc" into run and when I looked at services I saw "Hitman Pro 3.5 Crusader (Boot)" so I tried disabling it and restarting my computer but of course it restarted. When I restarted and checked services hitman on services it was set to automatic again. I think this is what's screwing up my computer. Anyway to get rid of it? As for malware and ect. I have Malwarebytes anti malware free and that's all.

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#16
February 5, 2011 at 09:42:26
" I have Malwarebytes anti malware free and that's all."

That's good. It has no resident module. By the way, that's a very good program, but the free version doesn't update itself automatically after it is initially installed. If you run it after it was initially installed, e.g. the next day or after that, you need to click on the Update tab in it, update it, THEN you run a Full scan.
........

"I couldn't find it with QuuSoft Uninstaller."

If that's capable of finding the Hitman Pro installation (it might not be), programs like that can't find anything to un-install unless the original software installation is intact, or close to being intact (e.g. it may be able to un-install the software when it's intact but the program's own un-install will not work).

It sounds like your sister deleted stuff for Hitman Pro rather than un-installing it the proper way.

If you install the same version of Hitman Pro again, then you should be able to easily un-install it the proper way.

Search on the web for Hitman Pro 3.5, download it, install it.
Then un-install it properly by doing the steps in the latter part of the info at the link referred to at the end of response 14 - if that won't work, then use the program mentioned in the first part of that info.

If that program still won't find the Hitman Pro software, there are other things / programs you could try.


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#17
February 5, 2011 at 10:03:05
So I tried reinstalling then uninstalling but the "Hitman Pro 3.5 Crusader (Boot)" is still in the Service window. Should I leave it or does that mean somethings wrong?

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#18
February 5, 2011 at 10:10:43
What did you use to un-install it ?
It's own un-install program, or the QuuSoft Uninstaller ?
Did you Restart the computer after un-installing the software ? If you didn't, it's common that some things may not be removed, pieces of it that were already running, until AFTER the computer is Restarted.

If you DID Restart the computer after un-installing the software, if you used it's own un-install program, you may need to install it again, Restart the computer at least once, then try using QuuSoft program, Restart the computer at least once.


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#19
February 5, 2011 at 10:50:49
I uninstalled through "Programs and features" and yes I did restart and it's still there. And when I tried to log on it still restarted. I'll try with QuuSoft

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#20
February 5, 2011 at 11:23:39
I followed your instructions of installing, restarting, uninstalling with QuuSoft, then restarting but it still restarted and "Hitman Pro 3.5 Crusader (Boot)" was still in Service.

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#21
February 5, 2011 at 11:56:30
Install Hitman Pro again.
Restart the computer at least once.
......

If you DO NOT have Microsoft Office 2007 or a later version of it installed, or any components of it (Outlook, Excel, PowerPoint, etc.)........

Download the Microsoft Windows Installer Cleanup Utility here:
http://www.softpedia.com/get/Securi...
Click on the dark blue Download link at the left.

Most programs are installed by a Windows Installer package.
If the Hitman Pro software was installed with one, this program will find it.

Run the download to install it, then run the Windows Installer Cleanup Utility.
Delete the entry for Hitman Pro if it's listed.

Restart the computer at least once.
.....

The Windows Installer Cleanup Utility usually does a better job of un-installing software than the software's own un-install program does. I believe what it does is read the original *.inf file that installed the software, and it un-installs everything that was installed. Sometimes it leaves behind files for the program, but usually it completely de-activates everything that was active in the program, e.g. by removing lines in the Registry, probably the ones that were specified in the original installation *.inf file.

Up until Microsoft found that there problems created by using this program if Office 2007 or later or it's components were installed, this was considered to be one of the best programs for un-installing programs that were installed by a Windows Installer package.
.......

If you DO have Microsoft Office 2007 or a later version of it installed, or any components of it (Outlook, Excel, PowerPoint, etc.) (Microsoft recommends that you DO NOT use the Windows Installer Cleanup Utility in that case - that's the reason they no longer have it on their web site),
or if you don't but the Windows Installer Cleanup Utility did not find the Hitman Pro installation....

Download CCleaner from the web (CCleaner = Crap Cleaner).
Install it, then have it look for program installations.
Have it remove (uninstall) everything for Hitman Pro.



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#22
February 5, 2011 at 14:15:56
So I tried ccleaner since I have Microsoft Office, but I couldn't find Hitman. I asked my sister how she installed it and she said "I clicked 'No, I want to perform a one time scan'" So I really don't know.

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#23
February 5, 2011 at 14:51:14
"I asked my sister how she installed it and she said "I clicked 'No, I want to perform a one time scan'" So I really don't know."

That's of no importance now if you installed Hitman Pro again yourself .
Did you ?
CCleaner can't find a software installation that isn't there.

I don't know what the problem is regarding the Windows Installer Cleanup Utility and Office 2007 or later is. It may be the program only makes mistakes when it is un-installing Office 2007 or later or components of it, and nothing else is affected.

Do you have the disk and the Product Key to install Office whatever ? If you do, you could back up whatever has already been made or stored that is personally yours made by the programs(s), then un-install it, install it again later.
(If you have the disk but have mis-placed the Product Key, it's often on a label inside the plastic case the disk came in, or it can be found by using certain programs in Windows).


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#24
February 5, 2011 at 15:25:09
Yeah,I reinstalled and clicked "Save a copy of Hitman" and not what my sister supposedly did. Both CCleaner and Windows Installer Clean Up couldn't find hitman. Also, I saw I forgot to include this. Every time I started my comp with same mode ever since I got this problem the "System properties" tab would be open when I logged on and this never happened before.

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#25
February 5, 2011 at 21:02:48
System Properties ??

I've NEVER seen the System Properties window pop up when the desktop screen first loads !

Are you sure it's not the System Configuration Utility window ??

If it's System Configuration Utility, there is a small blank square box on the left of it - click on the box to insert a checkmark in it - click on OK at the bottom of it's window. It won't pop up while booting after that, unless you have made a change with msconfig and are not loading something that was previously loaded .
.......

Un-install Hitman in Add or Remove Programs using it's own un-install program.
Restart the computer at least once.

You could then use System Restore to load a previous restore point that you know has a date and time BEFORE your sister loaded Hitman the first time.

All Programs - Accessories - System Tools - System Restore.

That should work fine if you go back far enough
There may even be text in the restore point description that says when Hitman was installed. .

You can always load the newest restore point again.


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#26
February 6, 2011 at 08:19:55
Positive it's system properties. I can take a screen shot if you want, As for system restore that's the first thing I tried to do, but it said you can't perform one offline, so I tried through the command prompt by entering "rstrui.exe/OFFLINE:C:\Windows" , and it got to "preparing system restore" but then I get the error "System restore did not complete successfully. Your computers system files and settings were not changed.
Details: System Restore failed due to unspecified error. The parameter is incorrect. (0x800070057)
You might want to try system restore again and choose a different restore point."

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#27
February 6, 2011 at 10:05:43
Oops - I forgot this computer has Vista on it - the following applies only to 2000 and XP.

"Are you sure it's not the System Configuration Utility window ??

If it's System Configuration Utility, there is a small blank square box on the left of it - click on the box to insert a checkmark in it - click on OK at the bottom of it's window. It won't pop up while booting after that, unless you have made a change with msconfig and are not loading something that was previously loaded . "
.......

"Positive it's system properties."

In that case, something is screwed up ??

" I can take a screen shot if you want,"

That may be helpful. You can store image files on certain web sites on the web for free for a limited amount of time, and you could include the URL (address line) of where it is there in a post here.

"As for system restore that's the first thing I tried to do, but it said you can't perform one offline,"

Huh ? That's oddball too

I get no such message in my Vista Home Premium installation when I try to use System Restore, when I have booted normally.
Apparently System Restore in Vista does not show restore points older than 5 days unless you click on a box to insert a checkmark.

"The parameter is incorrect. (0x800070057)"

Apparently that's a generic error message - you can get it in 2000 through Windows 7.

That MAY be an error message you get when you type something incorrectly as well.

How long ago did your sister first use Hitman ?

Do you have a Vista DVD ?
It sounds like your Windows installation needs to be repaired.
..........

Go to Computer - the C drive - Program Files folder.

Is there a folder listing for Hitman there ?

If there isn't, it may be listed under the software maker's name. Search the Program Files folder for : hitman

If you find no hitman there, search the whole C drive.
........

Go to Services

Control Panel - Classic View - Administrative Tools - double click on Services.
Expand the window.
Find the Hitman service, RIGHT click on it, select Properties
Startup type - click on the box on the right of that, DISABLE the service, click on OK at the bottom of the Window
Close the Services and Administrative Tools windows.
Restart the computer to see if the Hitman service no longer loads.
.....

Click on the Vista icon (that's Vista's Start icon) bottom left of your desktop screen.
In the Start Search box, type: msconfig, press Enter.
Click on the Startup tab.
Look for a line that has a checkmark that is loading something for hitman - the file name at the end of the line may be a good clue.
You can place your cursor over the line at the right end of the Command box in the top bar so it shows crossed lines, then hold down the left mouse button and drag the line to the right, and use the scroll bar at the bottom of the window, to see the file name at the end of the line.
Click on the checkmark at the beginning of the line to remove it.
Click on OK at the bottom of the System Configuration window.
Restart the computer when prompted.

Run msconfig again.
Is the subject line still disabled (no checkmark at the beginning of it) or is there two identical lines, one disabled (no checkmark) , the other enabled (has a checkmark) ?
In the latter case, the hitman line is being loaded elsewhere.


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#28
February 6, 2011 at 10:26:17
I couldn't find anything about hitman in my C drive, and in system config I couldn't find hitman anywhere at all other than Services. The "Hitman 3.5 Crusader (Boot)" is in services but like I said, when I disable and restart my comp, it still retsarts and when I go to safe mode and check it's back to automatic.

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#29
February 6, 2011 at 11:39:18
As I said above...

"Do you have a Vista DVD ?
It sounds like your Windows installation needs to be repaired. "
......

Control Panel - Classic View - Administrative Tools - double click on Services.
Expand the window.
Find the Hitman service, RIGHT click on it, select Properties

Look at the Path to executable line.

Quote what it says.

That's where the file is that loads the service.


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#30
February 6, 2011 at 11:44:40
"C:\Users\SJ\Downloads\HitmanPro35.exe" /crusader:boot
That's what it says but I couldn't find is anywhere in my downloads folder. As for a Vista DVD I haven't been able to find mine.

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#31
February 6, 2011 at 12:23:11
If you haven't use Search in Computer much, it does NOT look in subfolders by default like XP and 2000 do / did. That's probably why you found nothing when you searched for: hitman .

Also, by default it doesn't look for hidden or system files, although it's unlikely HitmanPro35.exe is a hidden file - it's probably visible in C:\Users\SJ\Downloads\.

Is the user SJ you or your sister ?

Change what Search searches for ...

(Note that these settings are for an individual user. E.g. If you and your sister are using different user profiles, if she wants to change these settings, she, or you, must do the following when she's (you're) logged on to her own user name.)

Click on Computer
Click on Organize in the top bar, select Folder and Search options
Click on the Search tab
How to search - make sure
Include subfolders is selected - if it isn't (I always do this) , click on the circle to insert a checkmark.
Find partial matches should also be selected.

If you want Search to find hidden files and folders (I always do this) ...
click on the View tab
Click on the circle before Show hidden files and folders to insert a dot
If you want Search to show file extensions (the part of a file name after the dot; I always do this),
click on the checkmark on the box before Hide extensions for known file types to remove the checkmark.

Click on OK on the bottom of the Folder Options window .
...........

"As for a Vista DVD I haven't been able to find mine."

Is this a brand name system computer ?
If so, which make and model is it ?
If yes, it's extremely unlikely you got a regular Microsoft Vista DVD with it when it was new. Some brand name systems may come with a DVD that you can use the same way as a regular Vista DVD, however, some brands / models come with no "Recovery" disks at all.
There may be a way of repairing Vista without needing the DVD for a brand name software installation, if certain contents of the Vista DVD are somewhere on the computer which is sometimes the case with brand name system installations, but if so I haven't tried that yet.


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#32
February 6, 2011 at 12:32:44
SJ is my user since that's what my sister goes on too. My computer is a Dell Inspiron 5305. I still couldn't find Hitman anywhere and I looked at all my folders and looked through downloads myself and didn't see anything.

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#33
February 6, 2011 at 12:55:00
"SJ is my user since that's what my sister goes on too. "

If your sister does not have her own user on this computer, she should and she should use only that user.

That way, in many cases, if something she installs or does screws up her user profile, often it will not screw up your user profile.
E.g. Hitman may have loaded on her user automatically but not on yours.


"Dell Inspiron 5305"

Which country did you buy it in ?

Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.

"I still couldn't find Hitman anywhere and I looked at all my folders and looked through downloads myself and didn't see anything."

Change your Search and View settings. See response 31.

By the way, I often edit my own posts several times, immediately after I first make them, and may add to them. I'm slow at typing, so that may take a while.
You are sometimes making response posts before I have finished doing that !


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#34
February 6, 2011 at 13:30:50
Haha yeah, I'm trying so hard to fix this comp. When I went to click "Organize" it wasn't there. Is this because I'm in safe mode? And it was bought in the US.

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#35
February 6, 2011 at 13:39:14
I don't use Safe mode unless I have to. Why are you in Safe mode ?

I / we need the Service tag "number" too.


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#36
February 6, 2011 at 13:44:31
I can only run my comp in safe mode, or it restarts. Service tag is DJN3CG1.

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#37
February 6, 2011 at 14:57:32
"I can only run my comp in safe mode, or it restarts."

There are a lot of things you can't do in Safe mode.

Windows is set by default to automatically Restart when it encounters an error it cannot recover from (a "fatal" error).

The fact that you don't get the error that causes it to Restart in Safe mode indicates that whatever is causing it to Restart is not loaded in Safe mode.

Press F8 repeatedly while booting, do not hold down the key, and when the boot choices menu appears, try choosing
Enable low resolution mode, or similar.

Enable low resolution mode or similar loads everything normally except it loads default VGA drivers, the same ones Safe mode loads. .
If your error is caused by something related to the specific drivers loaded when you boot normally for your video adapter, Enable low resolution mode or similar will not produce the error that causes the computer to Restart either .


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#38
February 6, 2011 at 15:36:02
I tried with "enable low resolution" and it still restarted,

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#39
February 6, 2011 at 16:27:32
You said in your first post:
" I tried unchecking "Automatic restart" and when I tried to log in again I got a blue-screen error. "

Did you SAVE settings when you did that ?

If you DID, usually the computer will NOT Restart after that - you get the blue screen error message instead of it doing that.
........

Vista - System Files - SFC Command
http://www.vistax64.com/tutorials/6...

Try running sfc /scannow
That can be run in Safe mode.

That MAY fix the problem that's causing the Restart

NOTE - I don't know whether you will get error messages if SFC can't find source files. They may already be on the hard drive on a brand name software installation - if so, you won't get error messages about that

If you DO get error messages about that, if it's like running SFC in XP, you cannot quit running SFC.
In that case, press the Alt - Ctrl - Del keys at the same time, choose the red button with the up arrowhead on it at the right side of the screen, choose Restart.
............

"Service tag is DJN3CG1"

I asked you for the Service tag too after you supplied Inspiron 5305 because I could not find anything for Inspiron 5305, except for a few "hits" on the web I suspected were typos.

Search Dell support using Service tag: DJN3CG1

IMPORTANT - did this computer come with Vista installed on it, or did you install Vista on it yourself ?

Product Support for Inspiron Desktop 530S
http://support.dell.com/support/DPP...

You DO NOT have a (Desktop) Inspiron 5305 - it's Ispiron 530S

Manuals
Dell™ Inspiron™ 530s Series
http://support.dell.com/support/edo...

You may or may not have the Dell supplied disks that came with the computer mentioned in the following.

This is for reference only - doing any of these things is a last resort !

Restoring Your Operating System
http://support.dell.com/support/edo...

How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer
http://support.dell.com/support/top...


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#40
February 6, 2011 at 16:32:18
Thank you so much haha. I'll try sfc /scannow. And sorry for all the typo's, I've lost so much sleep trying to fix my computer than I can't tell the difference between 5 and S. And I'm pretty sure vista came installed on the computer. After trying sfc /scannow it said it found corrupt files but could not fix some and that details were included in a log it saved.

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#41
February 6, 2011 at 22:48:27
"After trying sfc /scannow it said it found corrupt files but could not fix some and that details were included in a log it saved."

You edited your post and added that later ?

It usually takes at least a half or longer to run SFC /SCANNOW in XP - I have only run it in Vista once - it should take about the same amount of time.

There are instructions at that link

Vista - System Files - SFC Command
http://www.vistax64.com/tutorials/6...

for how to make a text file on your desktop screen that has only the lines in cbs.log that show which files SFC could not replace.
If you have problems making that, I have some notes somewhere about making that.


If there more than a few files listed, you will need a Vista DVD, or an equivalent DVD provided by Dell, from which the files can be copied, or compressed files can be extracted from.


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#42
February 8, 2011 at 14:48:34
Yeah I did edit my post. And since school is back up and I have things I need to do in normal mode and not safe I'm almost ready to just do a system wipe. I'm hoping to find my vista CD and try a repair but I doubt I'll find it. Thank you for all your help!

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#43
February 8, 2011 at 15:19:12
Have you made the list of missing files that are in CBS.log yet. See response 41. If there aren't many of those, you may be able to fix the problem that is causing Windows to Restart without needing a Vista DVD.

The Hitman program loading problem is minor in comparison to the Restart problem. At the very least I can probably eventually help you make it not load.

You can copy personal files that you do not want to lose to elsewhere BEFORE you install Windows from scratch or reload the whole original software installation.
You can either do that in Safe mode since that works, or you can take a look at Dell's suggestions about that at the links I referred to earlier (see the end of response 39) , or you could boot the computer from something such as a Linux CD and do that.
You DO NOT need to copy data or programs that you can easily download and install again, or data or programs that you have the disks for, that you have the Product Key or similar for if that applies, or the Vista Windows files themselves.


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#44
February 8, 2011 at 15:25:03
Yeah, I moved all my pictures and such to a flash-drive. I can't find my Vista CD anywhere so I'll probably have to buy one. Or, just do the whole dell factory image restore.

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#45
February 8, 2011 at 15:34:52
You need a Vista DVD, not a CD ( it doesn't fit on a CD), and you need the same version as you have, e.g. Home Premium 32 bit, if you want to repair Vista. (If your computer came with more than 4gb of ram, Vista is 64 bit. If you want to be able to use more than 4gb of ram, if that can be installed on your computer, you need a Vista 64 bit version. however, you may need to get, or buy new, 64 bit software for some programs.)

CDs and DVDs are technically both Compact Disks, the plastic disk itself is physically the same, but the data tracks on DVDs are narrower and a lot more data can be installed on a DVD.

Apparently Vista can be Repaired without you losing your personal data if you use a Retail Vista DVD, which costs more than an OEM Vista DVD of the same version, but it can't be done in Safe mode - you would have to fix the problem that is causing Windows to Restart first.

Details:

Vista - Repair Install For Vista
http://www.vistax64.com/tutorials/8...

Which SP version Vista presently has is shown in System Information.
(Click on the Vista icon bottom left of the main desktop screen, type msinfo32 in the Start Search box, press Enter, look on the right side of the first System Information window you see).

Which SP version your Vista DVD has is
- printed on the surface of the DVD (if there is no SPx on it, where x is 1 or 2, it has no SP's (Service Packs) integrated into it).
- on the official Microsoft label for Vista that's on the outside of the computer case.
...................

Repair Vista Options - Preferred Sequence
http://www.vistax64.com/tutorials/1...



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#46
May 24, 2011 at 22:36:01
Yuukinami,

Did you ever get everything sorted out?
I'm having the exact same problem you did. I downloaded Hitman Pro 3.5 (in an attempt to get rid of a "redirect" virus. I also chose the option to scan once (When you do that, it doesn't leave an icon on the desktop, in the start menu, etc.) After scanning my PC (Vista), it deleted a trojan and a rootkit from MBR and now anytime I start up the computer, the system properties (yes, "system properties") window is up on the desktop and after 10-20 seconds, it restarts. So here I am in safe mode, trying to figure out what to do...


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#47
June 4, 2011 at 22:38:05
Stormx,

Am having the same exact problem. Did you figure out the fix for this?

Appreciate a quick reply...

ravi.muddana@yahoo.com


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