computer hangs during system recovery

February 13, 2011 at 19:35:12
Specs: Windows XP media center edition, Pentium D 2.8GHz/2 gb
Unable to complete system recovery with recovery discs from HP. Am able to boot into safe mode after restart but not normal mode.

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#1
February 13, 2011 at 21:40:15
If you have the WinXP disc, boot from that and try the System Repair option. I'd bet money that you have a system file issue or a driver issue.

Also, when you boot into Safe Mode, check the list of devices in Device Manager. If the drivers are screwed up for something, it might show up there. Possibly video card drivers....they would cause the problem you're having.


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#2
February 16, 2011 at 12:19:11
I don't have a Win XP boot disc, only the recovery discs from HP. Checked device manager and devices and drivers appear to be okay - no yellow question marks.
I updated the video card drivers but no change.

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#3
February 16, 2011 at 14:36:43
Tell us about using the HP Recovery disks.

Is it a set of at least two if not three disks or more disks and

- the first disk loads Windows like a normal Windows CD does

OR
- the first disk loads customized HP software, what you see does NOT look like what you see when you use a Windows disk to load Windows, the first disk prompts you to insert the second one after the first one has finished loading, the second one prompts you to insert the third one after the second one has finished loading, etc ?
........

If you don't know what I mean when I say.....
the first disk loads Windows like a normal Windows CD does

If you have not loaded Windows from scratch from a Windows CD before, look at this - it shows what you see when you're installing XP Pro when you do a Repair installation - you're not doing a Repair installation, but the screens you see in Setup are the same as for when you are installing MCE, until a lot later on in Setup
http://www.windowsreinstall.com/win...
.........

If the first disk is a CD, not a DVD, and if it loads Windows like a normal Windows CD does, and if Setup eventually prompts you to insert a second Windows CD, then the same as for the official Microsoft OEM 2 CD MCE set applies....

If you use the OEM MCE 2 CD set to install MCE, there are bugs in it's Setup that were in the first version (MCE 2002) that have never been fixed in newer versions, such as MCE 2005, the currently available version.

When you get through about 2/3 of the way loading files from the first CD and setting up Windows, it asks you to insert another CD, but the title of it is WRONG. Insert the second CD at that point. It will load files from the second CD for a while, then it asks you to insert another CD, but the title of it is ALSO WRONG. Insert the first CD at that point, and Setup will finish successfully.

If you get confused about what CD Setup is asking for and Skip loading files from the second CD, or Skip loading files from the first CD the second time, MCE is not installed properly!! You must start Setup over again, from scratch, and do it the right way!

(How do I know this ? Trial and error, the first time. After that I found the same info on the web. I have installed the official Microsoft OEM 2 CD MCE 2005 set many times.)
.................

Most HP and Compaq computers that came with XP Pro or XP Home on them came with two disks of the following types.
- The first one is an XP Re-installation CD or similar,
- the second disk has Drivers for the system and possibly Applications (Programs) that did not come with Windows that were included in the original brand name software installation.

- the first CD DOES NOT prompt you to insert the second CD.
- the second disk is probably not bootable. After Setup is finished, you load at least the Drivers you need for the system from it.

The files and folders on the XP Re-installation CD or similar are exactly the same as the files and folders with the same names on an OEM Microsoft CD of the same version, Home or Pro, that has the same SP updates version integrated into it, or no SP updates integrated into it, except that the internal content of some of the OEM.* files on the HP or Compaq CD are different.
The XP Re-installation CD can be used the same way as a regular Microsoft Windows CD, but because of the custom OEM.* files it can only be used to install Windows from scratch, or to run a Repair installation of Windows procedure, with the brand name computer model it came with (the first disk will refuse to install Windows on any computer except the same model it came with).
....

I've frequently wondered what a brand name system that has an XP MCE version on it has for Recovery disks, because MCE does not fit on one CD, and the official Microsoft MCE disks are only available as an OEM 2 CD set - there is no retail version.

Does a brand name system with an MCE version on it have
- two HP Windows MCE Re-installation CDs that installs MCE, and one or more other disks with at least drivers on them ?
- a HP Windows MCE Re-installation DVD that installs MCE, and one or more other disks with at least drivers on them ?
- or - a custom made HP multi disk set that is installed one disk after the other, you don't see what you normally see when you use a Windows CD.
....................

XP MCE is essentially the same as XP Pro except it has a few Pro features most people don't use omitted, plus it has the major Media Center program group and a lot more multi-media related support. The OEM MCE is a set on two CDs, not one. When you look for drivers, if ones for MCE are not listed, ones for XP Pro or any XP version will work, and often ones for 2000 will also work if none for XP are listed.

All MCE versions have at least SP1 updates integrated into them.
MCE 2005 has SP2 updates integrated into it.

You can't make an XP MCE "slipstreamed" CD or CD set that has newer SP updates integrated into it, but you should be able to make a "slipstreamed" CD that has extra drivers integrated into the contents of the first disk.

You can only run a Repair installation of Windows XP MCE using the first CD - due to a bug in it's Setup, it will not accept the second CD as being a valid source - you have to quit Setup at that point. If whatever was wrong was repaired by loading files from the first CD, XP MCE will work fine after you quit Setup.

You can't successfully run sfc /scannow if the SP updates that have been installed in XP MCE are a higher version that on the XP MCE CD set.
The same applies for all other XP versions.


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#4
February 16, 2011 at 18:44:01
I'm sorry but your reply is very confusing. All I have are the HP recovery discs, a set of 3 discs and one supplemental disc. The Set of 3 loads XP and the supplemental disc loads special drivers. But I can never complete the recovery.

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#5
February 16, 2011 at 19:23:26
If this is your situation you MUST load the CDs this way...........

There are bugs in MCE's Setup that were in the first version (MCE 2002) that have never been fixed in newer versions, such as MCE 2005, the currently available version.

When you get through about 2/3 of the way loading files from the first CD and setting up Windows, it asks you to insert another CD, but the title of it is WRONG. Insert the second CD at that point. It will load files from the second CD for a while, then it asks you to insert another CD, but the title of it is ALSO WRONG. Insert the first CD at that point, and Setup will finish successfully.
......

If that's NOT your situation, is THIS your situation....

The first disk prompts you to insert the second one after the first one has finished loading, the second one prompts you to insert the third one after the second one has finished loading, etc. ?

If NO, what situation do you have ?

If YES ......

- are you getting errors reading files from any of the disks ?

If YES....

You should get NO ERRORS AT ALL when reading files from the disks !
If clicking on Retry or similar does not help...
If you DO / DID get errors, something was not right !
See Response 7 in in this,
http://www.computing.net/answers/ha...
starting at

BELOW

"Errors reading from the CD can be caused by....."


- at what point can you not go any further ?

- are you able to load Windows MCE completely, and it's only the supplemental disk that will not completely load ?

If YES, try quitting the installation at that point to see if MCE works properly


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#6
February 16, 2011 at 20:14:42
Thanks for the reply. I have the scenario with the 3 discs, load 1, then 2, then 3, then reboot. Hang up always occurs with the supplemental disc. No errors reading files.
When I quit the installation before the supplemental disc, the computer boots into a HP screen that states "Do not turn off PC..." and a scrolling "please wait...". Then hangs.

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#7
February 16, 2011 at 21:44:56
Ok, in that case it's a HP custom made Recovery disk set - it's essentially one huge archive file on multiple disks

There must be something on the last disk that must be installed for MCE other than just supplemental files, OR, there is something else the last disk does that is required.


If you have more than one optical drive, try installing the disks from a different drive.
Note that ....
- you often must install all the disks in the set from the same drive

- some bioses will only boot a bootable disk from the first optical drive the bios detects. In that case, go into the bios and either
- find the list of optical drives - it is often near the Boot Order or similar list - the drive you want to boot from must be first in the list, Save bios settings
- or - a lot less likely - there is no list of optical drives, but more than one optical drive is listed in the Boot Order or similar list - the drive you want to boot from must be first in the list, Save bios settings.
If they're not listed by their model number, they are listed generically, e.g.CDD0, CDD1, etc..

- try cleaning the laser lens with a laser lens cleaning CD.If you don't have one, you should have one. Most places that sell CDs or DVDs have them, and even some "dollar"stores have them for a buck or two.
OR - if this is a laptop, eject the drive's tray and with no disk on it, wipe off the obvious laser lens.
......

If that doesn't help, use a burner drive that can read the last disk properly to make a CD-R copy of the last disk (or a DVD-R copy if it's a DVD) and use that disk instead of the original one.
E.g. use "disk at once" or similar when you copy it, set the burning program to run a simulation burn as well as an actual burn of the CD (or DVD) - if the simulation fails you know the burner drive can't read the disk properly - try burning the disk in a different model.

If the original disk won't read properly in any burner drive model you try it in, it's defective.

If a Recovery disk set is still available for your specific HP model, the option of obtaining a Recovery disk set will be listed in the specific software downloads for your model on the HP web site. Make sure the operating system is set to MCE if there is more than one choice of operating systems.
It's relatively cheap to buy - the cost depends on the shipping method you chose - the faster it is the more it costs. E.g. I chose the fastest method for a model's set, it got to me in Canada (Alberta) from the US within 4 days.


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#8
March 1, 2011 at 23:42:08
how to reset sata/pata

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#9
March 2, 2011 at 06:50:46
jessie ballad

"how to reset sata/pata"

That's very little info.

Do you mean in the bios Setup ?

If you are able to boot from the Microsoft XP CD fine, it loads the initial files fine, but it does not find your SATA hard drive, that's because the XP CD (of any version) has no built SATA drive controller drivers and it can't detect SATA drives by default.

The easiest way to get around that is....

Go into the bios Setup and find the setting for the SATA drive controller mode.
If you have a brand name system....
I can't tell you what it is specifically, but whatever it is presently set to SATA or AHCI mode, it's changeable, and at least one other choice is an IDE compatible mode of some sort - e.g. IDE, ATA, Compatible, PATA, EIDE, etc. .
If you have a generic desktop system....
the descriptions of the bios Setup settings are in the manual for your specific mboard model. Look for something matching that description. If you can't figure that out, we need to be told by you what the make and model of your mboard is.

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

The model is often also displayed on a logo (graphical) screen early in the boot, but it's often not as specific as the specific model number.


Set the bios to the IDE compatible mode, Save bios settings, then the XP CD WILL detect SATA drives when you boot from it, as IDE compatible drives.

After Setup has finished, after you have loaded the drivers for your specific model including the main chipset drivers and the SATA drive controller drives, then you can go back into the bios and set the SATA drive controller mode back to SATA or AHCI, whatever it was.

If you're trying to load an XP MCE version, e.g.MCE 2005,see response 3 and response 5.



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