computer frozen on bios/setup (no msi key)

Award modular bios / V6.00pg
March 2, 2011 at 03:11:27
Specs: Windows XP, 256 (?)
hi. my computer is frozen at the black boot screen- just before you enter setup. I can't use the keyboard to enter (the)bios. There is a message "no msi smart key is present" then it stops. I have been trying for almost a week to fix this problem.

My bios are: award modular bios v6.00PG
obviously, on a separate machine from this one. :-)

I have tried every bios key I could google, and about 10 different usb drive boots, including the HP one. I am a novice at this, and really need help. Can't use the keyboard to boot- just the power button. btw: memory test goes fine, but the time is set on something weird. Thanks in advance for any and All your help.

dm.


See More: computer frozen on bios/setup (no msi key)

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#1
March 2, 2011 at 03:27:26
Are you using a USB keyboard?

If you are try using a keyboard with the old PS2 connector:

http://www.soft-computer-tech.com/i...

Also if the time is messed up it might be an indication that the motherboard CMOS battery has or is going flat:

http://ww2.justanswer.com/uploads/s...


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#2
March 2, 2011 at 03:44:17
Yes, using a usb keyboard. I will switch it. Should I get a new one? Also, I was wondering about the battery. my computer is old. Should I take it out, wait for half hr, and then re-install it and see what happens? I have read that doing so should reset the bios. I am learning way too much about computers! (good and bad.) btw; I have reformatted this comp many times before. Maybe it's a dead cat..... *sigh* thanks.



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#3
March 2, 2011 at 04:12:13
Just try to borrow a PS2 keyboard, it is really only for troubleshooting your BIOS. Once you have loaded windows again it won't be needed anymore. If you are curious as to why a PS2 keyboard is likely to work, it is that it doesn't require an operating to load as opposed to USB keyboard (USB drivers load with operating system after BIOS / POST).

If you are going to remove the CMOS battery from the motherboard and you have a couple of dollars to spare it is best just to replace it altogether. They aren't expensive. As always before delving into the inner workings of your computer remember to power it down and unplug from the wall outlet. Also some basic antistatic precautions are adviseable.

Edit:

I am learning way too much about computers! (good and bad.)

I like your style, like us, you might even learn to love them. But it really is a breath of fresh air to see a poster truly having a go. Nice!


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Related Solutions

#4
March 2, 2011 at 04:40:18
MSI Smartkey is a security feature that was an optional install when released.

Is this your computer? If smartkey was enabled then you should know how to use it. I believe the password was installed on a USB device. Look at the link below for more on smartkey.

http://www.pchardware.ro/press/prev...


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#5
March 2, 2011 at 05:16:49
I do have a ps2 keyboard. I can reboot with this one, but so far, it won't load my usb drive. I figured out how to make a autoexec.bat, (use notepad type in the code you need to use to boot, and get into dos or setup, and then name it *autoexec.bat*- w/o the **'s) which is REALLY cool! I didn't know it was so easy. Now I have to make one to boot my usb drive. I used to have a wbsite and used FTP for that, so I think that has helped a lot. Thanks for the replies. Yes, I am learning to love all of this, even though I haven't slept much since last night. lol. It's kind of addictive.

re: MSI smarkey:


"MSI Smartkey is a security feature that was an optional install when released.

Is this your computer? If smartkey was enabled then you should know how to use it. I believe the password was installed on a USB device. Look at the link below for more on smartkey"

I did have one of those, and tried making another one using bootdisk.com, but I don't have a floppy drive in this laptop, and I can't connect my 2 computers. I don't have the cables or firewire. My old smart key usb is long gone. It's probably somewhere in the dregs of the computer I can't get to- and it's been written over.

This has been quite the experience! wow. I am going to keep trying. Thanks guys, both of you for your help and smarts. Maybe I should take a course or something.

oh yeah, new battery is probably a very much needed thing to follow up on. ta.


dmgirl. :-)

N.B.:

*this computer is a IBM thinkpad. I love it, but has very low amount of gigs/space.
I have a 400Gig external drive attached to it. I can't use it with the PC. [boo pc!] Sorry for the long reply.*


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#6
March 2, 2011 at 05:19:44

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#7
March 2, 2011 at 05:20:44
I do have a ps2 keyboard. I can reboot with this one, but so far, it won't load my usb drive. I figured out how to make a autoexec.bat, (use notepad type in the code you need to use to boot, and get into dos or setup, and then name it *autoexec.bat*- w/o the **'s) which is REALLY cool! I didn't know it was so easy. Now I have to make one to boot my usb drive. I used to have a wbsite and used FTP for that, so I think that has helped a lot. Thanks for the replies. Yes, I am learning to love all of this, even though I haven't slept much since last night. lol. It's kind of addictive.

re: MSI smarkey:


"MSI Smartkey is a security feature that was an optional install when released.

Is this your computer? If smartkey was enabled then you should know how to use it. I believe the password was installed on a USB device. Look at the link below for more on smartkey"

I did have one of those, and tried making another one using bootdisk.com, but I don't have a floppy drive in this laptop, and I can't connect my 2 computers. I don't have the cables or firewire. My old smart key usb is long gone. It's probably somewhere in the dregs of the computer I can't get to- and it's been written over.

This has been quite the experience! wow. I am going to keep trying. Thanks guys, both of you for your help and smarts. Maybe I should take a course or something.

oh yeah, new battery is probably a very much needed thing to follow up on. ta.


dmgirl. :-)

N.B.:

*this computer is a IBM thinkpad. I love it, but has very low amount of gigs/space.
I have a 400Gig external drive attached to it. I can't use it with the PC. [boo pc!] Sorry for the long reply.*
(posted 2x sorry!!)


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#8
March 2, 2011 at 05:22:20
thank you, I will check it out. btw, why does it post my answers in an edit box?

dm.


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#9
March 2, 2011 at 05:38:16
I am not sure what you are referring to concerning an edit box. You can edit your replies by using the edit button at the top right of the post. The correct method to reply to any thread is to either just scroll down to the reply box or click on the Reply message at the lower right of the last reply.

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#10
March 2, 2011 at 13:30:38
ok, thanks. It seems that my long post got stuck in 'edit' or something. It has a scroll bar on the right side.

to follow up, I flashed the bios, took out the battery, then replaced it. Booted back up, and the power button is stuck- won't turn off- it's stuck in power save mode. I have to go get a new battery, and fix the bios again. *sigh*

thanks for the help. I will keep you guys posted. If this doesn't work, I might have to get a new case, or get a tech friend of mine to build a new computer for me.... thanks again. dmgirl. :-)


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#11
March 2, 2011 at 15:34:33
Were you EVER able to access this computer previously, or did you just acquire it recently ?

Which desktop MSI mboard model do you have ?

It should be printed in larger characters on the surface of the mboard.

E.g.

MSI K7T266 Pro2- (RU) made in 2001?
MSI K7T266 Pro2 made in 2001?
MSI 845 Pro2 made in 2001?
MSI 845 Ultra-ARU made in 2002?

If you don't see similar to that, that model may only be in the manual and possibly on a web site....

MSI mboards usually have a MS-xxxx Rev.y.y or R y.y printed on them
where xxxx are the model numbers and y.y is the mboard Revision number

Tell us what they are.
.........

MSI K7T266 Pro2 Motherboard - Manual
http://www.iusermanual.com/motherbo...

Starting Page 94 of pdf - Smart Key info

Enable /Disable Smart Key - requires that you insert the Smart Key
- initially - page 95
- page 97

Page 98
- if a password has been set you must know what it is
- if Smart Key is lost you have to purchase a new one from MSI, but you must know the password if one has been set.
(you may be able to buy one off the web)

Smart Key software starting page 99
...........

Micro-Star International MSI SmartKey Utility
Driver para BIOS (Tarjeta madre) Micro-Star International MSI SmartKey Utility.
http://pcdrivers.es/msi-smartkey-ut...
........



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#12
March 3, 2011 at 11:23:37
 Were you EVER able to access this computer previously, or did you just acquire it recently ?   

hi- It's actually an old pc that has been reformatted a few times, and has gone through about 4 hard-drives. I am in the midst of trying to fix this, and get the hard-drive booting again. I will let you know how it goes in a bit. Wish me luck, and nimble fingers! thanks. dm.


Which desktop MSI mboard model do you have ?

It should be printed in larger characters on the surface of the mboard.


>>>MSI 845 Pro2 made in 2001

If you don't see similar to that, that model may only be in the manual and possibly on a web site....

MSI mboards usually have a MS-xxxx Rev.y.y or R y.y printed on them
where xxxx are the model numbers and y.y is the mboard Revision number

Tell us what they are.


I don't know that yet.
.........

MSI K7T266 Pro2 Motherboard - Manual
<a href="http://www.iusermanual.com/motherbo..." target="_blank">http://www.iusermanual.com/motherbo...</a>

thanks for this, I am going to download it. I have to get the pdf to a printer.

Starting Page 94 of pdf - Smart Key info

Enable /Disable Smart Key - requires that you insert the Smart Key
- initially - page 95
- page 97


...........

I think the other thing is that I need to get the signal for the processor working again, or I am going to have to take this to a computer store and get the drive put in a new case. I hope it isn't too expensive.....


back soon!!! thanks so much for your reply..... dm.



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#13
March 3, 2011 at 11:33:37
You don't need to print the entire manual. Just read it of the screen. Save it too.

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#14
March 3, 2011 at 15:13:36
""Were you EVER able to access this computer previously, or did you just acquire it recently ? ""

"hi- It's actually an old pc that has been reformatted a few times, and has gone through about 4 hard-drives. I am in the midst of trying to fix this, and get the hard-drive booting again. "

The Smart Key info, about whether it is enabled or not and if it is enabled what the password is, is stored in the mboard's bios, not on the hard drive.
If you can't use the floppy drive or the CD or DVD drive, you can't flash the bios to wipe out that info.

Regarding getting the computer working see our info in your other topic.
.....

""Which desktop MSI mboard model do you have ?

It should be printed in larger characters on the surface of the mboard.""


">>>MSI 845 Pro2 made in 2001"

Okay, thanks for that, I'll see what I can dig up.

The Smart Key info is probably the same as in the manual found.


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#15
March 3, 2011 at 16:30:37
Search Global MSI site using: 845 Pro2
http://www.msi.com/service/search/?...

845 Pro2 (Home support page):
http://www.msi.com/product/mb/845-P...

Click on Download, then Manual, or whatever.

Apparently, it's other model number is MS-6528, and V2 according to the manual *.zip title. and Version 2.0 in the manual itself

When I zoom in on mboard picture....

845 Pro2
Ver 1.0

Smart Key info starting page 83 of the pdf.
Smart Key software info starting page 89 of the pdf.
It looks identical to that in the other manual

FAQ

Q Can 845 Pro2 (MS-6528) support AGP 1X,2X & 4X card?

Answer

845 Pro2 (MS-6528) only support AGP 4X card Note: All AGP 4X card are 1.5V

See the WARNING on page 48 of the manual pdf !

"Use of 3.3v AGP card may cause damages to the mainboard."
.............

NOTE that
- all AGP cards that support 8X AGP mode also support 4X AGP mode.

- some AGP video chipsets that were first released earlier that support 4X AGP mode or 4X / 8X AGP mode also support 2X and 1X AGP modes (they use 3.3 volts). 1X AGP mode support is often omitted in specs because very few mboards and AGP video chipsets were made that support only 1X mode.

YOU CAN'T USE AN AGP CARD THAT SUPPORTS 1X / 2X AGP modes because doing so may damage the mboard and possibly the video card too in a short time !

- the ads and specs for AGP cards for 4X AGP or 4X / 8X AGP cards often omit the fact that they support 1X / 2X mode too !

E.g.

This shows which Radeon AGP 4X AGP or 4X / 8X video chipsets also support 2X mode.
http://support.amd.com/la/kbarticle...

Scroll down, look on the right side.


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