computer freezes while loading windows

OtheHill June 16, 2010 at 13:29:14

If it boots into Safe Mode then it boots. You may have dislodged some other hardware or cables when installing the RAM. Are you sure that the computer supports ECC RAM in the sizes and speeds you bought? You are not mixing the two types are you?

the info I got was from Gateways support site. It says the machine support ECC & non ECC. They are all 256 mb--4 pcs. Think the ram is bad?

SkipCox June 16, 2010 at 13:51:00

To clarify, all 4 sticks of RAM are ECC? Not mixed ECC/non ECC? Skip

correct. all ECC.

I think I'll try and pull one stick, then try starting it up. Try all four to see if one is dead.

OtheHill June 16, 2010 at 14:00:00

Download memtest86 and create a bootable disk. Boot to the disk to run.

thanks. I went to try and replace two new with two old, and now when I plug in the machine it automatically comes on without pressing the button. it's staying orange, not green. Won't come on at all. ARRGH

OtheHill June 16, 2010 at 14:29:26

You can't mix ECC with non ECC RAM.

got it running again in safe mode. going to try the mem test.

pulled all the plugs and put them back on. After three tries it finally came on in normal mode. Firefox crashes as soon as it starts. Oh well, if my kid can can do homework on it for a little while, then it's done it's job. thanks for the help folks.

OtheHill June 16, 2010 at 15:53:52

If it ran OK with the old RAM then why not just return to it?

only 386mb. I know 1gb isn't much, but using just 386mb is just painful.

OtheHill June 16, 2010 at 19:03:14

Then why did you buy ECC RAM? No need for it in your circumstances.

You should visit customer service center and check out your RAM and other part which is not working properly. ITEZY provides every support for online technical support system.