Compaq laptop not logging onto Windows

January 27, 2010 at 14:39:48
Specs: Windows XP
My computer might have a virus. My husband has a tendency to download a lot of stuff, and my anti-virus protection might not be that great. It's AntiVir.

Anyway, there is a cycle that happens now when I try to turn on my laptop. It asks if I want to use the recovery console like usual-- then it asks if I want to go through safe mode etc. (I've tried logging on with each of those options, but everything just brings me back to Restart). It won't even let me on the screen that you use to pick which user. I can't even get into my desktop. It just restarts, and it goes around and around in the same manner. Constantly restarting before letting me do anything.

Also, my CDRom is busted, and I can't even get it open.

The recovery console option still works, but I dont even know what to do with this sort of problem. Any help would be greatly appreciated.

Thank you

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January 28, 2010 at 03:41:58
Stephnicwat, you suspect a nasty. I agree. That's sorta what it sounds like. I don't use AntiVir so don't know it's capabilities.
I'd run a worm/trojan scan just 'cuz. May not be your deal, but ... Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware (info only. I’m not paid for recommendation) can do the job and you can get it free @:
among other places. They have a Vista compatible version if needed Dunno about Windows 7..
If it turns out that you need to use it, be sure to update Superantispyware prior to running and disable 'restore' (restart after cleaning) so the nasty doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. Works in safe mode if needed.
Ed in Texas.

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January 28, 2010 at 18:45:46
Thanks for the reply. Unfortunately it doesn't help my situation. My computer cannot log onto Windows. It will not even let me select a user. It is in a constant state of restart. I don't know how to get into the computer to fix it if it is even possible.

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January 28, 2010 at 19:16:42
If you have more than 1 stick of memory installed, I would be inclined to remove all but 1.

If you still have the problem, try 1 of the other sticks or borrow a stick.

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Related Solutions

January 28, 2010 at 21:52:22
The CD drive sounds like it might be defective and causing the boot problem. Try physically removing it.

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January 29, 2010 at 09:43:08
My CD Rom has been jammed for over two years. It is not the problem.

I was using my laptop when the screen went blue-- stating something about the computer had to restart due to some reason --- the screen flashed too quickly. Then the computer turned off. I tried to turn it on, but then it went through the whole restart loop I described earlier. I cannot logon to my computer. I do not know what Sticks of memory have to do with anything. I'm just looking for help.

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January 29, 2010 at 14:43:02
"Also, my CDRom is busted, and I can't even get it open"

Have you tried the paperclip method?

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