Clicking on any desktop item hangs up laptop

Toshiba / Satellite a100
September 21, 2010 at 18:17:32
Specs: Microsoft Windows XP Home Edition, 1.828 GHz / 2557 MB
My laptop hangs up when I click on any desktop item. It stays hanged for 1-2 mins. But, interestingly it does not happen while browsing internet. For example when I click on ie after hanging/freezing for 2 mins it starts working. During browsing web pages it does not freeze. I am using windows xp and Norton anti virus. Please help me to get rid off this problem

See More: Clicking on any desktop item hangs up laptop

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#1
September 21, 2010 at 18:32:21
Seems it might be having difficulty accessing files/programs on your harddrive.

When was the last time you did disk cleanup and defrag?
How much free space do you have on the drive and how large is it?

Goin' Fishin' (Some day)


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#2
September 21, 2010 at 19:10:58
Thanx for reply Richard59, few weeks ago I cleaned and defrag. Just now again I am performing both. My hard disk : Volume - 149 Gb, Cluster size= 4kb, used space =79.39 gb, free space= 69.66 gb

hope this help, this all started sudden last nite. System was working fine my son plugged off without shutting it down and moved to another room. when he re-plugged in it went through some sort of sacnning (prob. disk scanning) in blue colored screen. After finishing scanning and rebooting this started. Also, one another message was coming i.e. hp digital imaging error, I use hp 309c (photosmart premium printer), but I uninstalled printer.

I need todo some urgent work on laptop but unfortunately unable to use it properly. I will really appreciate your help.


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#3
September 21, 2010 at 19:54:33
Disconnecting without first shutting down is likely to have been the cause of your problems.

Go to My Computer. Rightclick on your C drive and select properties> Tools tab and then error checking. Check for file errors and bad sectors. Set it to perform the check at next boot then re-start the machine.

Hopefully this will fix your problem. If there are no errors found and it doesn't fix the problem then perhaps you should look at SFC System File Checker.

you can google for instructions on how to run SFC

Goin' Fishin' (Some day)


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Related Solutions

#4
September 21, 2010 at 21:57:15
Richard59, I tried to follow your instructions without any success. Actually, I am unable to open mycomputer icon, after clicking on my computer icon , new window (my computer) opens and immediately my laptop hangs up. after 8-10 mins two error message appears.

1st message: Windows explorer has encountered a problem and needs to close. We are sorry for inconvenience.

To see what data this error contains click here.

After clicking on above link following message appears:

Error signature
Event type: InPageError P1:c000009c P2:00000003


2nd message in seperate window......

Dr Watson Postmortem debugger has encountered a problem and needs to close. We are sorry for inconvenience.

To see what data this error report contains click here.

After clicking on above link following message appears:

Error Signature

Event Type: BEX
P1: drwtson32.exe, P2: 5.1.2600.0, P3: 3b7d84a2, P4:dbghelp.dll, P5: 5.1.2600.5512, P6: 4802aob2, P7: 001259d, P8: c0000409, P9:00000000


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#5
September 21, 2010 at 23:47:01
Start Windows in “Safe mode with Command Prompt” (F8 on startup)
At the command prompt, copy & paste > chkdsk.exe /f and press Enter.
If Chkdsk wants to schedule a check at the next boot, say Yes.
Copy & Paste > shutdown –r – 01 then press Enter to restart Windows.
Chkdsk should run on restart.
http://www.mydigitallife.info/2006/...
http://www.robvanderwoude.com/shutd...
http://www.aumha.org/win5/a/shutcut...

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#6
September 22, 2010 at 02:12:30
Thanx Johnw, after performing chkdsk as instructed by you the problem is still there.

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#7
September 22, 2010 at 02:45:13
When you installed windows ?
Try booting from a Ubuntu live cd(you buy it almost free of cost or get from your friend - it is free to copy and share) and then access your file systems.
if this seems ok thern it can be said that the problem is with windows.

Then restart into windows.click start menu, click on run and write msconfig . if you understand the required processes then uncheck the unnecessaries.then restart.

If this does not work then download a trial version of Tuneup utilities, install it and see what it suggests.


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#8
September 22, 2010 at 04:25:48
As per previous suggestion by Richard, run SFC in Normal mode or if it won't, Safe mode.

Click Start and then click Run.
In the Open box, copy & paste > sfc /scannow, and then click OK. Note that you may be prompted to insert the Windows XP installation CD-ROM.
http://www.updatexp.com/scannow-sfc...
http://askmaggymae.com/Maintenance/...
Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
http://support.microsoft.com/defaul...


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#9
September 22, 2010 at 05:27:53
I did both as per your directions. I downloaded tuneup utilities, this software found and fixed nealrly 650 problems in all. I also tried sfc, this took nearly 25 mins to finish but did not ask for any cd to insert.

But, unfortunately my problem is still same. Even while usin MS Word am unable open already saved files. Whe try to open any file system hangs up. But there is no such problem during net browsing. I am completely unable to use programs on desktop.


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#10
September 22, 2010 at 05:30:07
Try System Restore, I have had good results using this way or Safe Mode, different to Last Known Good Configuration in Safe Mode.
http://www.microsoft.com/windowsxp/...
http://bertk.mvps.org/index.html
System Restore is accessed the following way:
1. It's a good practice to shut down all other applications before using System Restore, as it requires a full-system reboot to complete the installation. Connecting to the internet is not required, however. So shut all applications. Then click "Start."
2. Start > All Programs > Accessories > System Tools > System Restore. Then the program will load.
Or,
If System Restore doesn't work in Normal Mode, it might work in Safe Mode.
Toggle F8 or Press Ctrl ( depends on your comp ) during bootup ( just before, verifying DMI pool, message comes on )
Select Safe Mode.
http://service1.symantec.com/SUPPOR...
http://support.microsoft.com/defaul...
http://www.whtvcable.com/virusremov...
http://www.microsoft.com/windowsxp/...


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#11
September 23, 2010 at 05:17:25
Problem is not solved even after system resoring at earlier time.

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#12
September 28, 2010 at 00:00:16
I had the same thing (my wifes laptops virus protection expired without her noticing and the laptop ran quite some time without protection).
Tried various different things suggested on several discussions.

What did it for me was (in safe mode - push F8 when PC is starting up) :

In safe Mode run
SFC.EXE /Scannow
and
CHKDSK /F

It took a looong time, but in the end the PC was OK.


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#13
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#14
November 17, 2010 at 19:18:49
Hey guys. I had a same problem with goodguy9. The difference is that it hangs and didn't respond at all. I reformat it yesterday. And now, it didn't respond because I inserted that damn USB then found a virus.. then it hangs.. what should i do? Only icons on the lower part of the desktop working.. :(( Help me.. Thank U.

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