Checkboxes missing in Folder Options - View

Microsoft Windows xp professional w/serv...
December 6, 2011 at 19:53:23
Specs: Windows XP Pro, 1272 MB RAM
Hey, this is an odd one, wondering if anyone has seen this before.

About a week ago, I had a driver error. I updated the driver to the latest version. I am not sure if that is what caused this, but mentioning it as the latest major change that has happened to the computer.

I was using some files today and decided I wanted to see the file extensions. When I went into Folder Options - View, though, all the check boxes are missing. The options are there, just the checkboxes to select them are missing. If I click on one, the "apply" button becomes active.

Does anyone have any ideas? I have scanned the computer with Malwarebytes Anti Malware and SuperAntiSpyware and it came up clean, so I don't think it's a virus.

This is an IBM Thinkpad laptop running Windows XP Pro SP 3.


See More: Checkboxes missing in Folder Options - View

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#1
December 6, 2011 at 20:32:24
What was the driver error and what is the driver?

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#2
December 7, 2011 at 02:14:36
"Folder Options - General & View"

Have you tried clicking > Restore Defaults, then OK & rebooting.


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#3
December 7, 2011 at 07:10:46
Ewen - I don't have the exact error, but it was the ialmrnt5 display driver. It was the error where the screen goes black for a minute, then when it comes back is in a different resolution with limited colors. I restarted, then used the Intel site to find the updated driver, so it now uses ialmrnt5 6.14.10.4497.

JohnW - I tried clicking "restore Defaults" in the "view" window, not general. It didn't help. I just clicked restore defaults under both general and view and am about to restart again.

Sorry to say, still no checkboxes. I noticed that other things - like when I check my internet settings - still have them though. It seems to be just the "View" menu under "Folder Options."

ETA: I have tried disabling and enabling Folder Options through gpedit.msc and restoring the registry entry through a guide at what to do if Folder Options is missing completely. Neither made any difference.


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Related Solutions

#4
December 7, 2011 at 09:28:53
http://support.microsoft.com/?kbid=...
Several dialog boxes are blank

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#5
December 7, 2011 at 09:51:30
Tried the suggestions given on the microsoft page, but the boxes are still missing. Words yes, checkboxes no.

I just tried using the options within Folder -> View, and they do work. Just no checkboxes beside them.

I also tried regsvr32 browseui.dll and shell32.dll, but no luck.

ETA: I just used my program Quick Media Converter, and the words on the program are missing, though not all of them. Words under pictures and the "Choose an option to begin converting". Checking other programs but others don't seem to have a problem. Don't know what's going on or when it started.


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#6
December 7, 2011 at 11:00:21
Try SFC.

Click Start and then click Run.
In the Open box, copy & paste > sfc /scannow, and then click OK. Note that you may be prompted to insert the Windows XP installation CD-ROM.
http://www.updatexp.com/scannow-sfc...
http://askmaggymae.com/Maintenance/...
Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
http://support.microsoft.com/kb/310747


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#7
December 7, 2011 at 11:25:38
Just ran SFC. It didn't ask for anything, but nothing seems to have changed either, unfortunately.

Before I ran SFC I restored to a few days ago, but it made no difference either.

Also, didn't mention before but...I just made sure NoScript allowed all this page, and the buttons for submit or cancel aren't showing when I reply. Just two plain boxes. That is probably just an internet thing, though.


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#8
December 7, 2011 at 11:28:04
Do you have SP3 installed?

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#9
December 7, 2011 at 11:30:19
Just right clicked on your name & it does look like you do have SP3.

Do you have a XP CD with SP3 on it?


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#10
December 7, 2011 at 11:30:52
No, I'm afraid I do not, the only backup DVDs I have are made with Paragon Backup & Recovery. I'm not sure when the last disc was made. I rely mostly on the I386 folder.

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#11
December 7, 2011 at 11:37:07
The i386 folder is all you need to make a CD & slipstream SP3, is this an option for you?

More details as we progress.


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#12
December 7, 2011 at 11:39:27
I suppose it could be, though I am not sure where you are going with this. The computer seems to otherwise be working fine, I do not want to do anything drastic like formatting it because of this.
I'm beginning to wonder if the display driver I just updated might have anything to do with this.

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#13
December 7, 2011 at 11:48:11
"I suppose it could be"
Do you have a CD drive?

"I do not want to do anything drastic like formatting it because of this"
Exact opposite, trying to work out a repair option, so you don't lose anything.

Is this a brand name comp, with a recovery CD or such?


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#14
December 7, 2011 at 11:52:39
It's an IBM Thinkpad R51 Laptop, but I do not have a recovery CD from the manufacturer. I do have a CD drive, and could burn a CD so far as I know.

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#15
December 7, 2011 at 12:09:38
Now it is more complicated, if you bought it new, have a read of the manual, to see what they say about recovery, repair or restore. Often they have a keyboard key to press, F12 is a common one to initiate the process.

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#16
December 7, 2011 at 12:25:46

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#17
December 7, 2011 at 12:27:14
I do not have a manual, this computer was given to me by my college a few years ago. Could you tell me what process you are trying to do? I'm a bit confused and worried. This problem did not seem so serious before, but it's beginning to sound like it could be.

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#18
December 7, 2011 at 12:27:53
Just a very minor point.
You go to Folder Options > File Types for file extensions (not View). This doesn't have tick boxes but View "should" have them for Advanced settings.

Always pop back and let us know the outcome - thanks


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#19
December 7, 2011 at 12:44:07
"Could you tell me what process you are trying to do?"
I have already.
"Exact opposite, trying to work out a repair option, so you don't lose anything"

"I'm a bit confused and worried"
Better late than never, I now know you don't have a XP CD, which we can show you how to make soon as I know some more answers.

Do you have the product number of XP, should be on the case somewhere, underneath perhaps?

Have you backed up all your important stuff, including emails & address book?


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#20
December 7, 2011 at 13:24:03
It seems to be the driver.

I decided to try restoring the computer to before I updated the driver, and the checkboxes were there. Undo the restore, and they're gone. So that seems to be what is doing it. Not sure if there's any way to change it besides undoing the update, which I did in response to a driver error.


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#21
December 7, 2011 at 13:36:44
Glad to hear you tracked it down.

Was the driver the official one from the mobo manufacter or card manufacturer?

You might find an intermediate version that will do the trick without causing other issues. It could have just glitched during install I suppose.

Always pop back and let us know the outcome - thanks


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#22
December 7, 2011 at 13:40:21
I went to the intel site (it's an Intel processor) to download the update. I couldn't seem to find the driver on their site manually, so I let it find me the latest update for the driver and installed that. I may try the intermediate version, if I can find one.

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#23
December 7, 2011 at 14:03:42
It makes me think that the driver was not quite suitable.

If it's an inbuilt graphics module (rather than an add-on card), the motherboard manufacturer might be a better bet. Otherwise go to the card manufacturer.

Bear in mind that your particular Intel processor is likely to be used on many different motherboards, so that could be the problem.

Always pop back and let us know the outcome - thanks


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#24
December 7, 2011 at 14:10:21
It's inbuilt, I think, the computer management device manager says it's an Intel GME Graphics Controller. This computer is a bit old, so perhaps that is the problem? It wouldn't surprise me if that were the case. I found drivers on their site, but I got confused as to which one would be suitable so let it choose.

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#25
December 7, 2011 at 14:14:45
Aha, well then Intel's site might be OK after all. I agree it can be difficult making the right choice at times. It could still be worth checking to see if there is a website for drivers for your particular motherboard or computer model.

Always pop back and let us know the outcome - thanks


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#26
December 7, 2011 at 14:27:14
I'll have to look into those. I've been looking a bit, but no luck yet. Until then, it looks like I'll just have to deal with the checkboxes being gone and the media converter looking a bit odd.

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#27
December 7, 2011 at 16:26:42
"I went to the intel site (it's an Intel processor) to download the update. I couldn't seem to find the driver on their site manually"

Try this, go back to that restore point where the checkboxes are Ok.

Now do a Custom update from Microsoft & see if they find the driver.
http://img89.imageshack.us/img89/97...
http://img503.imageshack.us/my.php?...


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#28
December 7, 2011 at 16:55:28
I actually used the automatic finder on the Intel site to find the current driver I'm using. If my virus scanner didn't pitch a fit when I go back to that date I might try that, though. Right now, I've managed to find older versions of the driver from Intel, so I'm thinking what I may do is roll back this driver to the old one and try one that's newer than my original driver but not as much as the current one and see how that does.

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#29
December 7, 2011 at 17:47:42
"If my virus scanner didn't pitch a fit when I go back to that date I might try that"
Sounds like there is an infection in that restore point.

"so I'm thinking what I may do is roll back this driver to the old one and try one that's newer than my original driver but not as much as the current one and see how that does"
Worth a try.

Won't hurt to get some 2nd opinions from these tools, just to make sure you are really clean.

Using ESET's Online Scanner
General clean up and Prep (Do prior to any AV scans)
http://www.computing.net/howtos/sho...
http://forums.majorgeeks.com/showth...
http://www.eset.eu/online-scanner
http://www.eset.com/us/online-scanner
How can I view the log file from ESET Online Scanner?
http://www.eset.eu/eset-online-scan...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.

Malwarebytes' Anti-Malware ( MBAM ) Use Quick scan.
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://www.malwarebytes.org/mbam.php
http://www.spywareinfoforum.com/ind...
http://www.bleepingcomputer.com/vir...
Quick Scan versus Full Scan
http://forums.malwarebytes.org/inde...

SUPERAntiSpyware
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://www.superantispyware.com/ind...



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#30
December 7, 2011 at 17:55:20
Oh, I wasn't clear about 'pitching a fit', sorry. It doesn't claim infection or anything, it just sits there and doesn't start up. I'm not sure how long it would have taken to start going, as I undid the restoration, but it does it whenever I do a restore that's over a week old. I actually did do a scan with Malwarebytes AntiMalware and SuperAntiSpyware - they're my standards, I do a full scan with each at least once a month. I can go ahead and run quick scans just to be sure, though.

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#31
December 7, 2011 at 18:00:24
Here is a tool that can find your product number & all other relevant info about the comp.

SIW
http://www.softpedia.com/get/System...
http://www.softpedia.com/progScreen...
http://www.gtopala.com/
I use SIW for Licenses & Passwords.
1: Left hand column. Software > Licenses.
2: Software > Passwords
3: Top bar. Tools > Win 9x Password Cracker.
The Freeware SIW is a Read-Only / Display-Only System Information tool that gathers detailed information about your system properties and settings. A standalone tool that does not require installation.
A utility that includes detailed specs for Motherboard, BIOS, CPU, Devices, Memory, Video, Drivers, Ports, Printers.
It displays information about Operating System, Installed Programs, Processes, Services, Serial Numbers, Users, Open Files, System uptime, Users, Network, Network Shares, and more, as well as real-time monitors for CPU, Memory, PageFile usage and network traffic.
SIW also displays currently active network connections, Passwords hidden behind asterisks, installed codecs, and more.


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#32
December 7, 2011 at 18:08:58
"SuperAntiSpyware - they're my standards, I do a full scan with each at least once a month. I can go ahead and run quick scans just to be sure, though"

Keep in mind, that the badies are always ahead of the goodies & the different programs are needed to double check the system. One week Avast will be ahead of the pack, next week it will be ESET & so on, eventually on really bad infections, even more specialized tools are needed.

So to support your comment, yes to go ahead and run quick scans is a good move.


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#33
December 7, 2011 at 18:45:15
Googling got this link for you to read.

How to use the pre-boot service partition to recover your software

http://support.lenovo.com/en_US/res...


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#34
December 8, 2011 at 09:35:39
Still working on it this morning, I managed to get the next down driver, but I can't seem to find any other versions. The site I thought had them all just gives me "Download Driver Detective" in the zip files. Nothing can ever be easy...e_e

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#35
December 8, 2011 at 10:12:31
Phenyx, using SIW, scroll down to Hardware, click on Motherboard & tell me the EXACT model please.

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#36
December 8, 2011 at 10:32:25
I currently have the driver 6.14.10.4396 installed, I tried 4303 when I managed to find it and still no checkboxes, and the roll back wanted a file I hadn't found.

SIW did want an install, and it installed some kind of driver software - Driver Scanner - as well. It says my model number is 2888W1G.


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#37
December 8, 2011 at 10:43:48
As I'm sure you already know, best avoid any driver finding stuff - usually scams.

However, SIW is OK, so maybe you went to the wrong place somehow, or perhaps you missed an already ticked box (so often the case these days).

Always pop back and let us know the outcome - thanks


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#38
December 8, 2011 at 10:53:54
Googling 2888W1G brings up > 2888-W1G which is not your motherboard model, reread my post.

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#39
December 8, 2011 at 10:59:42
I used the link JohnW provided, and SIW was the one that installed the driver software. Hard to tell. I made a restore point before installing and WinPatrol stopped Driver Scanner from adding itself to anything.

Here's a screenshot of SIW at Motherboard: http://i41.tinypic.com/fbaslz.jpg


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#40
December 8, 2011 at 11:22:49
Apologies Phenyx, the screenshot sorted me out. Let me see if I can find the driver, back soon.

"I made a restore point before installing and WinPatrol stopped Driver Scanner from adding itself to anything"
This is common practice now, no need to install, just say no, or skip, or untick the box during install.
http://i43.tinypic.com/2r2rrer.gif


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#41
December 8, 2011 at 12:23:48
Had to find it by chipset 855.

http://is.gd/vLooZE

This is the one I would use.

http://is.gd/979BVV


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#42
December 8, 2011 at 12:31:11
Okay, this is odd, but good. I decided to try restoring the computer to before I used the new driver again, to go back to scratch as it were. I figured out how to make my virus scanner like it (it was apparently complaining because it needed an update, thinking it hadn't been updated since the 30th, and that's why it was refusing to start up). After I did that and verified that the driver was back to 4277, I made a restore point and updated the driver to 4396. Restart, and it's added 3 new programs to my startup (it did when I updated to the latest one as well, but I had disabled them) and the checkboxes are back, as are the words on the one program and this website's submit follow up buttons. So...yeah. Perhaps it was just that newest update?

Thanks for the screenshot, JohnW. I probably wasn't paying enough attention. I usually check harder before I install something.


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#43
December 8, 2011 at 12:45:51
If you want to check it out, be interesting to see if the Custom update offers a different driver.

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#44
December 8, 2011 at 12:53:13
I have SIW installed all the time, used it to compare your screenshot, always referring to it.
I would uninstall your SIW with Revo, reboot & reinstall SIW again.

Revo Uninstaller
http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.revouninstaller.com/
I use Advanced Mode. Screenshots of how to use.
http://img695.yfrog.com/gal.php?g=r...
http://img695.imageshack.us/slidesh...
If you have partially uninstalled your program, you get a message from Revo, that it can't find the uninstaller, hit Cancel & let Revo continue on, to search for the remnants.
If you get a reboot message, ignore it & do it after Revo has finished.


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#45
December 8, 2011 at 13:11:03
I installed Revo but it didn't see SIW. The folder for SIW in the Start menu was still there but all it had was "donate" in it. All that's in the SIW folder in my Program Files folder is three notepad documents, a XML document called siw_init, and a DAT file called unins000.

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#46
December 8, 2011 at 13:20:57
Does Revo show > Driver Scanner.

It sounds like you installed the portable version or selected portable during install of SIW.


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#47
December 8, 2011 at 13:25:02
I didn't see Driver Scanner, didn't see it anywhere on my computer either. There is no folder for it in my Program Files. I downloaded and installed the version given in the Softpedia link.

I am working on downloading the trial of the Pro version.


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#48
December 8, 2011 at 13:30:37
This is what you should have after running the full install of SIW.

http://i42.tinypic.com/b4x1yd.gif

Use this download link.

http://www.softpedia.com/dyn-postdo...


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#49
December 8, 2011 at 13:33:30
This restore point is for about a week before any of this, so that would be why there aren't many things in that folder. I am about to give Revo Pro a try.

ETA: I couldn't find the programs with Pro in the "installed programs", which makes sense since it's restored to a week ago, but I used it to delete what was left of them.


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#50
December 8, 2011 at 13:38:59
"This restore point is for about a week before any of this, so that would be why there aren't many things in that folder"
Of course.

"DAT file called unins000"
Doubleclick on that & see if it uninstalls the remnants.

If nothing happens, delete the folder & reinstall SIW.


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