cd-rom freezes laptop

October 13, 2011 at 19:07:06
Specs: Windows 7 ultimate, 2.8ghz cpu/1gb ram
hi, i have a packard bell easynote f5 280hr. when i insert my cd-rom the whole laptop freezes. it was working fine untill one day i put a dvd into it. i dont know what the best way to explain is? but now when i put the cd-rom in before starting it, it wont even go into the bios, its just stuck on the packard bell logo. and the fact that it wont go past the bios means its not a driver issue, so i got a dell cd-rom and im still having the same problem. when windows is up and running, if i put the cd-rom in the harddrive light comes on and about three seconds later its frozen. can some one please help? cause if my windows screws up iv no way to reinstall.
its an xp laptop running windows 7 ultimate with 1gb ram,2.8ghz cpu

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#1
October 14, 2011 at 10:06:45
Sounds like your optical drive is in need of replacement or possibly lens cleaning. You could try a lens cleaning kit. If no joy then replace it.

All this assumes you are attempting to boot to a bootable disk. There are TWO lasers and lenses in your optical drive if it can read/write both CD and DVD media. Usually only one laser or lens will be a problem. So to test it, try both types of disks. If you have both WinXP and Windows 7 install disks try each of them. You can abort any installation should the drive actually start the disk.

If both fail then IMO you need to replace the drive, unless it is a removable unit, in which case I suggest you try re-seating it before giving up on it.


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#2
October 15, 2011 at 10:50:29
it make no difference if their is a cd or dvd in it, even when the drive is empty it still freezes my laptop as soon as i put it in. as i stated before, iv tried a dell cd-rom and i still have the same problem. thanks for the quick reply

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#3
October 15, 2011 at 12:25:20
"even when the drive is empty it still freezes my laptop as soon as i put it in"

What do you mean by that? Is this an external optical drive?


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Related Solutions

#4
October 15, 2011 at 20:04:41
its a cd-rom as most laptops have, its internal.it comes out with one screw. but iv taken mine out because its been freezing my laptop lately. when its not in everything works fine. when i put it in the laptop freezes...theirs not much else i can say. i know a fair bit about computers,hardware and software bit this one has me confused, iv asked anther technician and he has no clue.. thanks for the quick reply

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#5
October 16, 2011 at 07:12:56
Does the drive seem to turn? Does the tray open and close using the button? If the circuitry or the motor are fried I could understand how that would cause problems.

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#6
October 16, 2011 at 10:05:44
yes both my drive and the dell one works fine. tray opens ans closes and the motor does spin

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#7
October 16, 2011 at 11:32:15
What does a Dell one have to do with anything? Are you able to plug in the Dell CD drive into the Packard Bell laptop?

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#8
October 16, 2011 at 11:52:59
yes their the same

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#9
October 16, 2011 at 12:27:00
It seems likely there is a physical "pin/connection" problem in the laptop itself. May be hard to see, but try examining the condition of the laptop's internal CD-Rom connections, and also the connection from there to the motherboard (ribbon?).

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#10
October 16, 2011 at 13:00:38
i just had a look and it all seems to be in order and the same goes for the cd-rom. also i have lost the little bracket that holds the cd-rom in the laptop with one screw, could this be an earth?

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#11
October 16, 2011 at 16:24:34
Try this, go into the bios & change the boot order to boot from CD first.

Put in your packard bell recovery CD & reboot. This will test the drive to see if it still works & if it does, will repair any damaged files.

Make sure you have saved all your important files including your emails & address book first.


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#12
October 16, 2011 at 16:34:17
i dont have a packard bell recovery cd. and i already changed the boot order to cd because i was going to instal windows 8 pre-beta but still it wouldn't get past the packard bell logo. i really appreciate that help

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#13
October 16, 2011 at 17:12:28
"going to instal windows 8 pre-beta"

Have you tested that CD on another comp to make sure it fully boots?


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#14
October 16, 2011 at 17:17:56
yes i have on a virtual machine

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#15
October 16, 2011 at 17:31:08
You probably won't need this, as your Rom does sound as though it has had it, you can download the restore or recovery disk from PB.

http://www.packardbell.com/support/


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#16
October 16, 2011 at 18:09:15
thanks for the link but when i select my make and model of laptop they have no info for running windows 7 and the recovery cd will only reinstall all the original programs and xp drivers which is not much use to me.i still have the windows 7 dvd which has a recovery program on it. all i can think of is ill try to get a loan of anther cd-rom and see if the problem persists. thanks for the help

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#17
October 16, 2011 at 19:37:03
ok so i took the optical drive out of its case so there was only the little board attached and i plugged it in and guess what.. it froze.. so i got anther one and it all installed fine but once it finished installing it froze again. im starting to think that is not the cd-rom because the dell cd-rom still works fine in my sisters dell laptop but not in mine. but i still can't understand why its freezing on me because when windows encounters a fatal error like that it should blue screen.. thanks for all your help and i hope i get this all sorted out.

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#18
October 16, 2011 at 20:01:04
You probably have tried Safe mode.

Try swapping the memory sticks around, all different combinations & even your sisters sticks.


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#19
October 16, 2011 at 20:18:03
my own ram are DDR and are way different that my sisters and i have had to swap them because i have had bad bsod problems.ever since iv swapped them its been all good. and i dont know what good going into safemode is going to do as its a hardware problem, i can only imagine it'll just freeze again.. cheers and thanks for the help

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#20
October 16, 2011 at 20:29:23
These a lot to read & remember now, did you try the drive in your sisters comp?

Definitely give safe mode a try, leave no stone unturned, we are clutching at straws now.


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#21
October 16, 2011 at 20:37:11
no i haven't tried it in hers but i will as soon as i get my hands on it. ok ill give safe mode a go but what exactly will i be trying in safe mode? and what F button is it again to get into safe mode? its been a while since iv been in it.

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#22
October 16, 2011 at 20:41:38
No idea what key. Lets see if you can get in first, even if you can't we may be lucky enough to get an error message.

packard bell laptop safe mode

http://is.gd/puIk5u


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#23
October 16, 2011 at 21:12:19
ok so i got into safe mode (who needs an F key when i have a power button) so after i got into safe mode i put the cd-rom in and it froze (obviously it didn't load the drivers for it) so i went into safe mode again with the cd-rom in and it works fine.. i even put the windows 7 installation cd in and it started up with the instal screen coming up.. so the cd-rom does work. any idea why it would be freezing my windows after starting up normally? cheers for all the help i really appreciate it.

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#24
October 16, 2011 at 21:29:50
"obviously it didn't load the drivers for it"

Right, so now go in Device Manager, find the driver under Cd rom & Uninstall.

Now reboot.


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#25
October 16, 2011 at 21:34:56
Windows 7 Device manager
http://en.wikipedia.org/wiki/Device...
http://www.techtalkz.com/windows-7/...

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#26
October 16, 2011 at 21:56:48
ok i uninstalled the cd-rom, restarted and it installed itself again. it all looked good then i put the windows 7 dvd in and guess what...it froze.. i turned it off with the power button and it was stuck on the packard bell logo again untill i pulled it out. it restarted fine with out it. what could possibly be wrong?

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#27
October 16, 2011 at 22:02:32
Go back into Safe mode, uninstall the driver again.

Reboot using the proper shut down method ( not the power button )


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#28
October 16, 2011 at 22:22:40
If it fails again, uninstall again in Safe mode, DON'T reboot.

Run Chkdsk.

How to Run Disk Check in Vista & Windows 7 (W7)
http://www.winvistaclub.com/f20.html
http://www.sevenforums.com/tutorial...



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#29
October 17, 2011 at 10:19:20
If you can't boot into the BIOS or directly to the optical drive then nothing about safe mode or any drivers is going to help.

Boot into the BIOS and verify all of the drive controllers are enabled.

What type of Windows 7 disk are you attempting to boot to? If it is a restore type disk then there may be a different method to access that disk.

Try downloading Linux puppy from a computer with disk burning capabilities. Make a CDR of Puppy from the downloaded ISO and then try to boot the Packard Bell from that Puppy disk. That will tell you if you really have a problem.

In the meantime download SIW free from the link below. Use it to determine your hardware specs and post them here. I am looking for the type of drives (hard and optical). Look in the hardware> storage area.

http://www.gtopala.com/siw-download...


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