CD Drive quit working

February 11, 2012 at 08:16:09
Specs: Windows XP
Windows XP CD-DVD drive quit working. Had the hard drive replaced, downloaded drives for my printers, wireless mouse. They are working fine. The CD drive checks out to be working fine and up to date driver for the unit is fine, but if you double click or install a cd in the drive, it tells you to insert cd in drive. HELP.

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#1
February 11, 2012 at 10:29:15
Can we assume you can boot to a xp cd or some other type of bootable cd/dvd?

A Pit Bull is like a gun you can pet. And there is no safety on it.


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#2
February 11, 2012 at 10:39:09
The system is up but I cannot read any CD. Get the message to put a disc in the drive. Tried uninstalling but end up with the same message when we reboot the system.

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#3
February 11, 2012 at 10:42:05
If the CD drive quit working then why did you replace the hard drive.

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Related Solutions

#4
February 11, 2012 at 10:47:59
Everything worked fine before the computer locked up on the Windows XP start screen. Would not go any further. Took it to repair shop and he replaced the hard drive. It was a 40 meg drive and he replaced it with 160 meg drive. He installed Windows XP and the computer would work except my printer would not and my cordless mouse were missing their drivers. Downloaded them and they work fine. The CD drive shows cd in it but tells me to place cd in drive.

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#5
February 11, 2012 at 10:54:39
Is this a laptop?

Are both your CD drive and hard drive IDE type ( wide ribbon cable). If so, are they both connected to the same IDE cable? If so, check the jumpers on both drives. Hard drive should be Master and the CD drive- slave. If the hard drive is a Western digital make sure the jumper is not set to Master alone, which is a special setting on Western digital drives.

Also, go into Device Manager and verify the IDE/ATA/ATAPI controllers are running in a DMA mode. Right click on each of the listings there and look under the Advanced tab.


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#6
February 11, 2012 at 10:59:31
Yes the settings are correct. I took Computer back to the shop and he was able to load a cd and it worked for him, but when I brought it home and started trying to load software for my camera then it quit and said to put cd in the driver. That is the message I get now.

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#7
February 11, 2012 at 11:01:55
I asked you if this was a laptop.

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#8
February 11, 2012 at 11:14:19
You are talking way over my head. I can go to the device manager and look at what you asked but as fas as the ide/ata/atapi running in Dma, I have no idea about that. The cd drive worked at the repair shop for him to download a picture and music video but when I brought it home it started reading my cd then quit and will now only gives me the message to insert a cd in the drive. Sorry I dont understand about PC's

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#9
February 11, 2012 at 11:16:11
No this is desktop computer. Sorry I didn't answer the first question.

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#10
February 11, 2012 at 11:31:06
Are you still there? No, this is a desktop not a laptop. Sorry I just overlooked your question.

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#11
February 11, 2012 at 11:42:17
Sorry about my responses but all the PC is new to me. Just a novice. I do the pc and drive are on the same flat cable and as I said he was able to get it to read a cd for him but when I brought it home it started giving me the put disc in the drive. It has done this since he put the new hard drive in the computer.

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#12
February 11, 2012 at 12:00:46
Go into Device Manager.

Click on the DVD/CD-ROM drives listing.

There should be detailed listing for your CD drive. For example the following are my 2 optical drives. ATAPI iHas220 6 ATA Device and HL-DT-ST DVD-RAM GH22LS30 ATA Device.

Repeat the same steps for your hard drive. Post what is lists for your CD drive and for your hard drive.


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#13
February 11, 2012 at 14:45:48
Disk is ST3160212ACE and cd drive is Lite-on LTN486s 48 max
Sorry I cannot stay on the computer for a long time and had to leave for some time. Will be here for about 30 minutes @ 17:03 CST

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#14
February 11, 2012 at 16:01:14
Device Manager looks OK. Do you have service Pack 3 installed?

Have you installed any 3rd party burning programs like Nero? Have you removed any?

Open the case and re-seat the cable to the CD drive.

Try reading a factory produced CD like one that software came on.


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#15
February 11, 2012 at 16:14:01
Service Pack 3 is installed. I have not installed any burning programs like NERO. I only tried to install the software with my digital camera so I could put them on the computer. I had the software on my computer before the hard disk went out by using the CD that came with my camera. I have unplugged the cd drive and put another cd drive. Then I removed the other one and put the original one, which is the one in the computer now. I have tried to read a hpdeskjet cd to install the driver for my printer and get the same prompt. Put a cd into the drive.

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#16
February 11, 2012 at 17:40:34
has anyone ever thought that the laser in the optical drive has gone bad??? yes, the drive still works, but the laser sure isnt. its not a driver thing if windows found it, so why keep on suggesting drivers, people? its has to be the laser. :P

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#17
February 11, 2012 at 19:18:46
mickyd

The problem may well be the Laser in the drive.

When you installed a second CD drive did it work properly?


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#18
February 11, 2012 at 22:00:38
Sorry for the long pause before I saw your response. To answer you question the second drive gave the same response. I uninstalled the cd unit from the Device Manager and then went thru the restart to finish the uninstall then it finds the cd device and installs it and then you restart. After all of this I still get the message to insert a cd into the drive.
Got to go to bed now, will check
Sunday..2/12/2012

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#19
February 12, 2012 at 07:24:06
Have you tried other disks? Music CDs?

"cd drive is Lite-on LTN486s 48 max"

http://www.geeks.com/details.asp?in...

It's a plain CD-ROM drive & an old one at that (approx 9-10 yrs old). It may have problems reading some disks & obviously can't read DVDs or burn CDs or DVDs. You can get a DVD burner for about $20.

http://www.newegg.com/Product/Produ...


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#20
February 12, 2012 at 07:53:43
So 2 different drives generate the same message? Sounds like the person that installed WinXP may have modified Windows in an attempt to get the CD drive working. Do you know for certain that the second drive is functional?

Do you know if the person that re-installed WinXP for you used the CD drive that is currently in your computer?


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#21
February 12, 2012 at 17:12:16
I am not sure if he used the drive that is in the system the ltn 486 or not. He said that he works on several at a time and some drives worked and some did not in which case he used an external drive. When I took the unit back to him he was able to get the drive to read one of his discs but when I brought it home it started reading my Coolpix CD for loading my cameras pictures onto computer then it quit and all I get now is to insert cd into drive. The icon when you look at the computer changes when you put a cd into the drive and makes noise like it is going to read the disc but then it gives the message to insert cd into drive.

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#22
February 12, 2012 at 17:23:29
As riider above stated. You have an old CD only drive. You can buy a new combination CD/DVD writer for $20 online. You need to know if you have SATA connectors or not. If no SATA then you will need to get IDE, which are harder to find now.

You currently are using IDE (PATA). You didn't supply any system information so I can't say if you have SATA connectors or not.

Look at the link below for a good online store.

http://www.newegg.com/Store/Categor...


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#23
February 12, 2012 at 19:25:28
Thanks for all your input and suggestions. I believe that the suggestion to replace the CD Drive will be the easiest and lest expensive. Have to wait until the first of the month as I am on SS and a very limited budget. I will use the website you suggested for the drive. THANKS AGAIN TO ALL.

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#24
February 12, 2012 at 20:03:42
If you post your computer brand and model I may be able to determine if you can use a SATA drive or not. As I stated, your current drive and the 486 drive are IDE (PATA).


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#25
February 13, 2012 at 05:52:03
The brand is a Dell Model Dimension 3000 using Windows XP Cpm/Ram 2.793Ghz/1277 MB Video Card Intel (R) 82865G LTN486s 48 max cd drive this is all I know about my computer and I hope I spell everything right, my memory is bad.

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#26
February 13, 2012 at 09:27:33
OK, I checked your specs and you can only use IDE type drives. The link below is for the best deal. It is black but that is the only color available for a reasonable price.

If you have more time than money you might be able to get your drive reading again. The laser has a lens that can get covered in soot/ dirt. If you remove the drive from the case and then unscrew the top cover, you can use a Q-tip with alcohol to clean the lens. Nothing lost if that doesn't help.

http://www.newegg.com/Product/Produ...


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#27
February 13, 2012 at 20:31:17
It sounds as if the problem might be somewhat intermittent.

Try re-seating (unplugging and re-plugging) the IDE (ribbon) cable at both ends.

Try also re-seating the power plug.

It could also be a faulty IDE cable.

Please let us know if you found someone's advice to be helpful.


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