Can't re-install Office 2003

Microsoft Office 2003 small business
June 10, 2010 at 05:37:52
Specs: Windows XP
A few weeks ago (right after I installed Norton 360), I started getting messages on my computer that the updates failed for excel and word. Right after that, I noticed that every time I opened excel, I would get the "preparing to install" box and the program would ask me to insert the disk. Every time I did that, the program(s) would work fine until I shut down the computer. Then, the problem would start all over again. THEN, I noticed that the computer was updating with EVERY boot and the same two updates would fail. After dealing with this for a few weeks, I decided to try repairing the program. While trying to un-install the program, I started getting the message "Cannot access registry key HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/CurrentVersion/Run/OptionalComponents/MSFS. Since then, I have been unable to either uninstall or re-install the program.

edited by moderator: Moved to XP forum by Office moderator. Feel free to move it back if you feel this is an MS Office related issue, not an OS issue. Thanks!


See More: Cant re-install Office 2003

Report •


#1
June 10, 2010 at 06:17:30
Norton 360 appears to be the culprit. Are you willing to uninstall this program?

i_Xp/Vista/W7User


Report •

#2
June 10, 2010 at 06:21:36
'(right after I installed Norton 360), '

The obvious is staring you right in the face. Anytime you install something and things don't work, uninstall it.
Make sure you use the norton uninstaller from their website:
http://service1.symantec.com/suppor...
or no other AV will work properly.
I would suggest Avast Free as a better replacement:
http://www.filehippo.com/download_a...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •
Related Solutions


Ask Question