Cant reinstall Microsoft Silverlight

January 14, 2011 at 08:07:02
Specs: Windows XP
I HAVE REMOVED IT VIA "ADD-REMOVE PROGRAMS" RE-INSTALLED IT, REFRESHED AND\OR RESTARTED MACHINE, WHEN I TRY TO VIEW A SLIDESHOW IT STILL TELLS ME I NEED SILVERLIGHT. I RE-INSTALL IT, MESSAGE SAYS IT'S INSTALLED, I REFRESH AND\OR RESTART, STILL CANNOT VIEW SLIDE SHOW

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#1
January 14, 2011 at 08:23:45
Which browser are you trying to use?

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#2
January 14, 2011 at 10:40:35
INTERNET EXPLORER 8 BUT I'M HAVING TROUBLE WITH THAT, TOO, RE; ADD-ONS

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#3
January 14, 2011 at 12:06:47
When you download the silverlight file are you "running" it from IE? If so uninstall it again, reboot, then try saving the download to a spare folder instead. Double click the downloaded file to install it (it might not like IE running during install).

Not that many websites use Silverlight. Is this happening on a particular website only, in which case which one? I have read that some folk don't seem to get on too well with IE8 on XP.

Err...get shot of the "all caps" plse.

We all live on a ball.


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#4
January 15, 2011 at 10:21:27
Thank you, Derek. Did all of that. Still no go. When I try to view a slide show in an e-mail, it still wants me to install Silverlight. When I click "install" it "installs" it then says it can't because it's already installed. I'm about to give up & go on to my next problem with IE.

New problem - just started happening. When in go on-line w\IE8 the message at the top is "IE is currently running with add-ons disabled. When I click to "manage, disable or remove your add-ons" I get a list of add-ons that are all enabled. Can you help??


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#5
January 15, 2011 at 10:42:22
I had something of a problem with silverlight a while back myself. I had to downlad and run revo uninstaller to completely get rid of silverlight it seems the regular uninstall was not working. Then as suggested saved the downloaded file and ran it alone.

Likely


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#6
January 15, 2011 at 11:13:28
Hi, Likely Story! What is revo uninstaller?

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#7
January 15, 2011 at 11:32:14
Revo Uninstaller

With it you can go a little deeper and get all of the program out including things in the registry. The free version works just fine for me. You may want to read the how to section before using just to bring you up to speed.

Likely


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#8
January 15, 2011 at 13:46:45
Re the add-ons query.

Go to the Run box, type iexplore and hit Enter. Let me know if IE works normally from there.

We all live on a ball.


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#9
January 16, 2011 at 07:37:06
Hi, Derek. Did that & re-booted -- no change.

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#10
January 16, 2011 at 08:38:19
Seems like IE8 is screwed up which is probably also the reason for your Silverlight issues. Did either of these problems come along after installing IE8? If so you could try uninstalling Silverlight (again) then reverting back to IE7.

I know it sounds crazy but I've read that Silverlight runs fine on Firefox. It might be worth considering it, at least until such time as you sort out IE.

We all live on a ball.


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#11
January 17, 2011 at 11:17:25
Hi, Derek. Somehow I got to the troubleshooting page for IE8 & followed instructions for a simple "reset." Seems that I don't get the "Add-on" problem now (exhale) & was able to see a slide show in e-mail.

Not sure about Silverlight yet. I'll only try to install if I get a message for it.

Thanx for your help - will be in touch.


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#12
January 17, 2011 at 12:53:41
Yah, I should have mentioned the Reset. Glad you have sorted out IE's troubles - I've high hopes that Silverlight will now go in, if you should need it. Thx for taking the trouble to pop back and let us know how you got on.

We all live on a ball.


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#13
January 17, 2011 at 14:18:09
I'll let you know after I get out of IE if I can get back in the same way.

I'm leaving my computer on constantly now (never did, don't like to do it) because when I've turned on recently, more than once I get beeps, long & short, & she doesn't boot up. Scares the heck out of me. Know anything about that? It's tuf living here in the Virgin Islands, not much expertise.


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#14
January 17, 2011 at 15:08:14
Beeps usually point to a hardware problem (hopefully just a poor connection). You need to note the exact number of short and long beeps then go to your computer suppliers website (with the model number) and search for Beep Codes. That will pinpoint the area that is in trouble.

I doubt if it is anything to do with your IE/Silverlight troubles.

We all live on a ball.


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#15
January 18, 2011 at 11:25:48
I believe you're right. A friend was getting beeps as well & paid to have someone fix a loose connection.

For now, & so I can keep working, I'll leave on constantly until we have one of our frequent power outages, then count the beeps.

Thanx again, Suzanne


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#16
January 18, 2011 at 14:13:42
Computer beeps vary with model but most will normally give one beep on start up. There can be all sorts of causes for other patterns. If it's a tower it is usually easier to fix than a laptop. It might be worth trying to find the beep code meanings so that you are prepared.

We all live on a ball.


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