Solved Can't login to my computer

February 28, 2015 at 06:27:15
Specs: Windows XP Home
We have a desktop computer running Windows xp home edition. We've always been able to login without entering a username or password. All of a sudden, I went to get on and it told me "System could not log you on make sure your username and domain are correct then type password again. As I said above, we've never had a username or password on it, so I'm not sure what it would be. I have tried starting up in safe mode and using "Administrator" and "Admin" as the username with no password and it gives me the same message. I have also tried hitting cnt+alt+del, but it does nothing. There is an "options" button below the login screen, but when I click on it, the only thing that happens is it gives me an option to shut down. I am wondering if there is a domain issue. i don't know much about computers but from my understanding domain is what you would be connected to if you are at a workplace. This as a home computer, so I'm thinking it should be connected to a workgroup, not a domain.

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#1
February 28, 2015 at 07:04:30
✔ Best Answer
Boot into the BIOS (setup) and check the time and date. If wrong, the CMOS battery may need replacement. Then check the boot order to verify it is set to boot to the hard drive. Suggested boot order: CD drive first, hard drive second. NO other devices in the boot order. Your computer sounds like it is attempting to boot to a network. This may mean your hard drive is corrupted or has failed.

There should also be a setting in the BIOS for fast boot. Disable that so you can see the screens.

If you don't know how to enter the BIOS (setup), post brand and model numbers for more exact help.


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#2
February 28, 2015 at 07:53:37
Ok, in the BIOS menu the date and time were wrong. I changed the settings in the Boot Device Priority(is that the boot order you were talking about?) to "CD/DVD" first and "Hard Drive" second, with the 3rd boot device set to "Disabled." I did not see any setting for fast boot (could it be called something else?). I am still unable to login.

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#3
February 28, 2015 at 08:27:23
It is possible that the CMOS battery needs replacing.

As said, please provide the make and model number of the computer.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
February 28, 2015 at 08:38:17
The make is mpc, the model is CLIENTPRO 414.

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#5
February 28, 2015 at 09:06:04
I assume it is implied that you tried just hitting Enter at the password screen.

You could try this trick (ever hopeful but at odd times it has worked):
Turn off computer and disconnect from power. [With laptops you remove the main battery too]. Hold down the Power Off/On button for at least 20 seconds to discharge the motherboard components.

Can you get to the startup menu list (white text on black) - tap F8 when booting? I suspect not but I guess it is worth checking because there is scope for doing things from there.

Always pop back and let us know the outcome - thanks


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#6
February 28, 2015 at 10:03:49
Can you tell me if the box asking for a username and password is

"Windows XP Startup Password"
This computer is configured to require a password
in order to start up. Please enter the Startup Password
Below" ?

There is a nasty, usually activated by a fraud artist who calls the home, convinces the home owner their computer is about to crash with problems, they remote in to your computer and present you with a substantial bill for their "services", when the person tries to back out, they install a "syskey" lock on your computer. This particular password comes up after the bios, but before the usual windows log on, it pops up before you can do anything to the computer save bios changes which will not fix the password problem. I mention this because it is unclear whether this is a bios issue as above, a "corrupted user profile" denying the login or a nefarious lock?

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#7
February 28, 2015 at 11:48:36
That computer seems to be over 10 years old. CMOS battery surely needs replacement.

Reply to #6 above before we go any further.


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#8
February 28, 2015 at 17:50:33
Try safe mode from the F8 boot menu. ADMINISTRATOR should show as one of the user options. Try it from there using no password. If it loads without a password go into 'user accounts' in control panel and remove the password from the other account.

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#9
March 1, 2015 at 06:04:53
I tried shutting it off, disconnecting the power and pressing and holding the power button for 20 seconds and it didn't help. I can press F8 on startup and it brings me to an advanced options menu with things like safe mode.

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#10
March 1, 2015 at 06:30:58
"I tried shutting it off, disconnecting the power and pressing and holding the power button for 20 seconds"

The job of the CMOS battery is to maintain power to the CMOS memory chip (which holds the BIOS settings) when the power is cut to the computer. If your CMOS battery is bad, the BIOS settings will reset to defaults every time you cut the power. That means you will have to re-enter the BIOS to re-adjust the date, time, & other settings again on the next power-up. And you will have to do this every time you cut the power to the computer until the battery is replaced. If you don't cut the power, the BIOS settings will remain intact.

" I can press F8 on startup and it brings me to an advanced options menu with things like safe mode"

OK, did you try any of the other options such as Last Known Good Configuration?

message edited by riider


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#11
March 2, 2015 at 07:59:10
In reply to #6: No, it doesn't say that.

message edited by m_duncan


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#12
March 2, 2015 at 08:03:28
In reply to # 6: No, it doesn't say that.

In reply to # 8: Yes, I tried that. I was not able to login, it gave me the same message about checking domain and username.

In reply to #10: Yes, I tried safe mode and last known configuration, neither worked.

I will replace the CMOS battery soon and let you know if that worked.

message edited by m_duncan


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