can't install XP SP3

June 29, 2012 at 13:08:54
Specs: Windows 7
acpi.sys error: I'm re-installing XP Media Center on an old PC. XP updates have gone OK, except SP3 doesn't complete and has this error: c:\windows\system32\drivers\acpi.sys is open or in use by another application.

Also, the system has been sluggish at times and the browser doesn't seem to respond well. It's been difficult to load some web pages, especially search engines (I've been looking for help.).

It's time to throw in the towel, and ask for assistance. Would appreciate any.

Regards, and thanks.

Tom C

PS I'm writing from my Win 7 PC.


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#1
June 29, 2012 at 13:20:05
You installed the OS again from OEM media correct? Then the first thing you tried was to install xp's sp3 and it failed or what other updates did you try?

Hang up and live.


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#2
June 29, 2012 at 16:25:39
Oh gosh, what didn't I try. My original Recover CD couldn't be read. I tried a CD of XP from a friend but eventually discovered 2 CDs that came with the computer (I forgot I had them.) At one point I reformated the hard drive. Frankly, I don't remember if that was before using the OEM CDs, or before the friend's CD. (It was a bit frustrating when my original recovery CD was not read.)

This AM my Avast antivirus updated and I found aswMBR.exe on the desktop. Here is a log file from running it on the XP desktop:

aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
Run date: 2012-06-29 15:57:00
-----------------------------
15:57:00.437 OS Version: Windows 5.1.2600 Service Pack 2
15:57:00.437 Number of processors: 1 586 0x2F02
15:57:00.437 ComputerName: HOME-21300D122E UserName: Number 1
15:57:01.265 Initialize success
15:57:08.421 AVAST engine defs: 12062901
15:57:34.437 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
15:57:34.437 Disk 0 Vendor: Maxtor_6L250S0 BACE1G10 Size: 238475MB BusType: 3
15:57:34.468 Disk 0 MBR read successfully
15:57:34.468 Disk 0 MBR scan
15:57:34.562 Disk 0 Windows XP default MBR code
15:57:34.562 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 238464 MB offset 63
15:57:34.578 Disk 0 scanning sectors +488376000
15:57:34.671 Disk 0 scanning C:\WINDOWS\system32\drivers
15:57:42.500 Service scanning
15:57:42.781 Service ACPI C:\WINDOWS\system32\DRIVERS\ACPI.sys **LOCKED** 32
15:57:52.968 Modules scanning
15:58:02.187 Disk 0 trace - called modules:
15:58:02.203 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys >>UNKNOWN [0x8a433fe9]<<
15:58:02.703 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8a40cab8]
15:58:02.703 3 CLASSPNP.SYS[ba10905b] -> nt!IofCallDriver -> \Device\00000063[0x8a412e98]
15:58:02.703 5 ACPI.sys[b9f7f620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x8a48c940]
15:58:03.234 AVAST engine scan C:\WINDOWS
15:58:16.718 AVAST engine scan C:\WINDOWS\system32
16:00:06.062 AVAST engine scan C:\WINDOWS\system32\drivers
16:00:25.921 AVAST engine scan C:\Documents and Settings\Number 1
16:03:56.203 AVAST engine scan C:\Documents and Settings\All Users
16:04:08.906 Scan finished successfully
16:13:17.296 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Number 1\My Documents\MBR.dat"
16:13:17.296 The log file has been saved successfully to "C:\Documents and Settings\Number 1\My Documents\aswMBR.txt"

This reports the ACPI.sys file is "Locked", and in red: 15:58:02.203 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys >>UNKNOWN [0x8a433fe9]<<

I don't know why that last line was in RED, but it does get one's attentions.

Regards,

Tom


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#3
June 29, 2012 at 16:37:20
Sorry, I just realized I didn't answer the question asked above.

I had first tried to install SP3 and when it failed thought it might be dependent on other updates. Last night I was up till after 3AM downloading and installing a lot of MS updates (must have been over 100), then I tried SP3 again with the same failure and error message.

Tom


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Related Solutions

#4
June 29, 2012 at 18:11:13
SP3 is dependent on the installation of SP1a or SP2. You cannot install SP3 directly without one or the other of the SP's

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#5
June 29, 2012 at 18:29:47
SP3 is a roll up of both sp1 and sp2. It does not require any other update.

I guess you could try this maybe. See if you bios has any power settings and disable them. It might say apm or acpi or simply power.

Hang up and live.


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#6
June 29, 2012 at 19:21:30
The only power setting in the BIOS I could find is: WoL in S4. I tried it both ways.

By the way, SP1 and SP2 are installed.

Tom


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#7
June 29, 2012 at 23:18:17
Wish I knew what happened. Tonight I decided to try a repair using the MS install CD. Then I ran SFC /Scannow. This was after I had problems accessing MS update and kept getting error messages.

Now, after the procedures above I've run MS Update successfully, and am now installing SP3. It's gone farther than before; having backed up files, created a Restore point, and now is installing.

It finished, and is restarting.

I'd like to feel smart, but I have no idea what happened; unless perhaps something had been corrupted and was replaced. Oh well!

Tom


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#8
June 29, 2012 at 23:20:33
Congrats on a successful outcome. I suspect the SFC did the trick.

Goin' Fishin' (Some day)


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#9
June 30, 2012 at 06:33:19
Some OEM versions of xp may have a few bugs. You can now make a ntbackup with system state to help you next time this happens. Or some other image.

Hang up and live.


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#10
June 30, 2012 at 08:56:42
Thanks, that's a good suggestion.

Tom


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