Can't get past start up security

April 16, 2012 at 20:37:34
Specs: XP
I own my own business and have a windows desktop running XP. I have violated the cardinal rule and have not backed up my important files, in the case my Turbo Tax information (the past five years). When I try and start up my desktop everything seems to be working just fine, I can hear the HDD spinning and when I get to the standard Ctrl-alt-del security screen to enter in my credentials the computer is unresponsive. I know the keyboard works because it works when I navigate through the boot menu. I have tried restarting into safe-mode and the same problem arises. I have tried to find similar problems on the web, but have had no luck. I have also tried using a SATA bridge to hook up my HDD externally to my desktop but for whatever reason (faulty bridge possibly) it does not work. Is there hope in the world?
-- also at the boot screen I have attempted to boot to do the boot from last known working configuration and the same problem persists.

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#1
April 17, 2012 at 01:32:38
First of all I would suggest, to backup all your necessary data to an external device like external USB-HDD, USB-Stick or burn it on CD/DVD.

You can do this by using a Linux LiveCD like:

Knoppix - http://www.knoppix.org
OpenSuSE - http://software.opensuse.org/main/c...

Burn the downloaded ISO on CD, boot your system from this CD.

When done, you might try to do a windows repair installation from your windows installation cd.


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#2
April 17, 2012 at 13:26:01
With most Linux Live CD's you can simply drag and drop files from the HD to a flash drive. I've done this on both Knoppix and Puppy Linux. If it doesn't boot to Linux with the CD in the drive then you need to put your DVD/CD drive ahead of the HD in BIOS.

Always pop back and let us know the outcome - thanks


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#3
April 17, 2012 at 15:03:59
NOTE that this site uses software that highlights certain words in the text so that they're blue and underlined. If a post is long enough to require scrolling down to see all of it, due to whatever bug or bugs, the highlighted words DO NOT move as you scroll down the text.
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.....

"....when I get to the standard Ctrl-alt-del security screen to enter in my credentials the computer is unresponsive. "

What is unresponsive ?

Just the keyboard ?

Does the keyboard work to type in the characters , but nothing happens after you press Enter ?

" I know the keyboard works because it works when I navigate through the boot menu. "

Which boot menu ?
You often DO NOT need to have all your keyboard keys working in a boot menu.
.....

The most common cause of a problem like yours is a problem with the keyboard or with the port you have it plugged into.

If it's a PS/2 keyboard, make sure that it's plug is all the way into it's port BEFORE you boot the computer.

Problems with broken wires inside the cords of corded keyboards are COMMON.

Try a different keyboard, if you haven't already tried that.

If a PS/2 keyboard will not work properly, try a USB corded keyboard.
.......

"I have also tried using a SATA bridge to hook up my HDD externally to my desktop but for whatever reason (faulty bridge possibly) it does not work."

You need to explain in detail what you tried to do with specifically what.

E.g.
- if you used something that connects to a USB port on the computer, the USB port it's plugged into MUST be able to supply the full max USB spec 500 ma of current (amperage), otherwise the hard drive will NOT be recognized by Windows or whatever operating system.
- some types / models of USB to SATA adapters are NOT recognized by some bioses.
- If you have it in an external drive enclosure, usually there's no problem with the computer detecting that and the hard drive inside of it (if the USB port can supply 500 ma of current).
E.g.
- if you have it plugged into a USB port in an external hub, or into a USB port on the front of a desktop case, the hard drive may NOT be detected correctly by Windows
- laptops and netbooks often have USB ports built into them that cannot supply 500 ma per USB port - they can only supply 500 ma to a pair of USB ports, in total. The USB device you have the hard drive connected to should allow the hard drive be detected fine if it's the ONLY thing plugged into the USB ports built into the laptop or netbook.
...........

If you have the CD to re-install TurboTax (or QuickTax) all you need to back up is the result of saving the tax returns.

If you have saved your tax returns in TurboTax,
they're stored by default in C:\Documents and Settings\(your user name)\My Documents\TurboTax\20xx
as (the name you chose).ttxx , where xx in both cases is the last two digits in the year.

There's also a backup of that in the same folder - (the name you chose).ttbk

If you saved a PDF version of the tax return it's in the same folder - (the name you chose)_cra.pdf, or *.pdf , * being anything.


, or if you have saved your tax returns in it's previous version QuickTax
(Intuit, the maker of QuickTax, bought out TurboTax several years ago, and since is using the TurboTax name instead of the QuickTax name.)

they're stored by default in C:\Documents and Settings\(your user name)\My Documents\QuickTax\20xx
as (the name you chose).qxx , where xx in both cases is the last two digits in the year (has to be 2009 or earlier)

There's also a backup of that in the same folder - (the name you chose).qbk

If you saved a PDF version of the tax return it's in the same folder - (the name you chose)_cra.pdf, or *.pdf , * being anything


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