Can't download anything into my XP computer

February 24, 2015 at 17:27:36
Specs: Windows XP
I click on the "save file," it proceeds to download the file, then instead of a green arrow popping on it's blue. I click on the arrow and it says not all of the file was downloaded. I need advice as to where to go on the computer to fix the problem since I can't download a program that will fix the problem.

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#1
February 24, 2015 at 18:13:30
What browser are you using?

Try a different browser.


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#2
February 24, 2015 at 18:29:33
I'm using Mozilla Firefox for my browser.

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#3
February 24, 2015 at 18:35:06
To isolate the problem, does IE finish the download?

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Related Solutions

#4
February 24, 2015 at 20:13:57
I do not use Internet Explorer at all.

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#5
February 24, 2015 at 20:22:08
"I do not use Internet Explorer at all"
Try it.


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#6
February 24, 2015 at 21:29:48
I would be more inclined to install and try Chrome.

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#7
February 25, 2015 at 05:59:00
I tried IE and when I attempted to go to a site I needed to use it said "Diagnosis Problem." I tried to figure out the problem because it said something about the http not accepted, but I couldn't figure how to find this issue. I can get on some other sites through IE. Also, it wouldn't download anything either.
I can't install Chrome since it's a program that you need to download and I can't download programs.

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#8
February 25, 2015 at 08:17:16
Is your connection to the internet behaving well generally (visiting websites and so forth) or is it only downloads that are giving this issue?

Try this on it just so that we can see if there is any obvious malware about. You will have to download the file on another computer then transfer it using a flash (Pen) drive:
ADWCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run "Cleaning".

If it finds anything then please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning. If nothing is found let us know.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
March 3, 2015 at 11:43:23
"I do not use Internet Explorer at all"

Whether you use it or not, you should be keeping it up to date. Do you have IE11?


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