Can't Browse

December 9, 2009 at 09:57:06
Specs: XP Pro SP3, P IV 2.5 512 ram
Have a friends computer here, he opened an e-mail and now he can't browse the internet. I took it to my house where I know my network is fine, I've tried it both ways wired and wireless and can't get a browser to work. Of course the e-mail is long gone. I have tried scanning it with AVG and it comes up with nothing, Ad-aware finds nothing. The strange thing is I can't get anything to update, AVG, Windows. But Adaware for some reason can get a connection and receive updates. As soon as you click on Internet Explorer, it comes up every time "Internet Explorer cannot display the webpage"

Any ideas would be appreciated.


See More: Cant Browse

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#1
December 9, 2009 at 10:01:42
What page is internet explorer trying to open ?

Type

www.google.com
in the address bar.....

Also try another browsing engine....

Google is your friend

www.google.com


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#2
December 9, 2009 at 10:10:46
Just finished trying firefox, have tried typing google in and a lot of other sites.

Doesn't change anything.

Thanks though.


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#3
December 9, 2009 at 13:20:25
Go to Run and Type CMD.

This will open a command prompt window. Now type IPCONFIG /ALL and tell us what you get.

Also try PING YAHOO.COM and make sure you get 0 packets lost.


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Related Solutions

#4
December 9, 2009 at 17:54:49
It is connected to my wireless network now. Here is what I get.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Family>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : martell-39687a9
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : airnet.ca

Ethernet adapter Local Area Connection 23:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : D-Link DFE-530TX PCI Fast Ethernet A
dapter (rev.C)
Physical Address. . . . . . . . . : 00-11-95-C5-A8-A3

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Marvell Yukon 88E8001/8003/8010 PCI
Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 00-11-D8-68-A1-06

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : airnet.ca
Description . . . . . . . . . . . : (ZD1211B)IEEE 802.11 b+g USB Adapter

Physical Address. . . . . . . . . : 00-02-72-68-11-11
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.104
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 172.16.0.1
Lease Obtained. . . . . . . . . . : Wednesday, December 09, 2009 8:45:30
PM
Lease Expires . . . . . . . . . . : Thursday, December 10, 2009 8:45:30
PM

C:\Documents and Settings\Family>ping yahoo.com

Pinging yahoo.com [69.147.114.224] with 32 bytes of data:

Reply from 69.147.114.224: bytes=32 time=42ms TTL=48
Reply from 69.147.114.224: bytes=32 time=58ms TTL=48
Reply from 69.147.114.224: bytes=32 time=43ms TTL=48
Reply from 69.147.114.224: bytes=32 time=78ms TTL=48

Ping statistics for 69.147.114.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 78ms, Average = 55ms

Thanks


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#5
December 10, 2009 at 06:43:15
"DNS Servers . . . . . . . . . . . : 172.16.0.1"

Here is your problem. Unless you actually have your own server running DNS this will not work. Go into your TCP/IP stack and set the DNS to 192.168.1.1 so that it points to your router or better yet, set the IP and DNS to Automatic.

By setting these to automatic it should pick up your ISPs DNS.

This link should help. It is about IP but your DNS settings are on the same screen....

http://www.ehow.com/how_5040074_set...


Also, you are using a USB adapter?...

Description . . . . . . . . . . . : (ZD1211B)IEEE 802.11 b+g USB Adapter

Why not use the built in Ethernet connector?...

Description . . . . . . . . . . . : D-Link DFE-530TX PCI Fast Ethernet A

It appears to be a "IEEE 802.11" or wireless adapter. I would use the built in NIC hard wired until you get it working because it will remove any doubt about Wireless Configuration problems.


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#6
December 10, 2009 at 13:36:55
Tried changing DNS and set both IP and DNS to automatic.
Plugged it in directly and still can`t browse or update with AVG or Windows. Like I say Ad-aware can connect to the update server and receive updates. The other computers connected to my router are working fine. Could this have been a virus that has done something to this computer..

Thanks for all the help.


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#7
December 10, 2009 at 13:46:39
If it was just Internet Explorer I would say a Virus has infected it but this would not prevent you from connecting out side of of IE like the automatic updates not working.

The funny thing is you are able to ping Yahoo.com which indicates that you do have a connection to the internet but I still think it is a DNS issue. The DNS resolves your URLs to IP address because the internet works off of IP addresses.

Try going into IE and connecting to Yahoo using its IP in stead of its URL. Just type 69.147.114.224 in the address bar. This is Yahoos IP address and it should take you to their home page.

I still don't think it is a Virus because they don't cut off your internet connection because the person who wrote the Virus wants to have your computer connected so that they can redirect you or so they can log into your computer and get control.

The other thing you cold test is to see if you can display any pages even if they are on your router. Just type 192.168.1.1 in the address bar and it should take you to your router's configuration page.

If it does not the try to goto the command prompt and type TELNET 192.168.1.1:23. This will get you a direct terminal access to your router. Press CTRL+Z to exit the terminal if it opens.

If it does not work then all indications point to a Third Party Firewall which is blocking all ports. Find out if they have a Firewall like Black Ice, Zone Alarm, Commodo or what ever, installed and close it down. If the internet works after that then they do not have their Firewall configured properly and you need to open port 80.

P.S. Just a silly question, after you changed your DNS settings did you reboot the computer?


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#8
December 10, 2009 at 15:01:13
You havnt stated what version of IE the pc is using as far as im aware. Had similar problems to you using IE7 only fixed it by upgrading to IE 8

Try IE 8 download below.

http://www.microsoft.com/uk/windows...


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#9
December 11, 2009 at 08:39:24
Hey guys,

I'm using IE8, tried manually entering yahoo's numbers, nothing. Tried to communicate with router using both methods you gave nothing. After changing DNS I didn't reboot, but I tried it today, changed it and rebooted, nothing.
I unplug the ethernet cable from the computer and into my laptop after disconnecting from my wireless network. Have no problems with the internet at all on my laptop.
Checked for third party firewalls can't see anything obvious, I've got to be missing something.

Thanks a lot.


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#10
December 11, 2009 at 09:27:37
Ask the owner what they installed or did prior to the problem. I am betting they installed some kind of Firewall program. This is why you would be able to PING but not be able to Browse. Something is blocking port 80 and all of the other ports.

Also, if you suspect the browser as suggested by the other poster, then install Firefox or Chrome or some other browser on the computer. Just burn it to a CD or Flash Drive, from one of your good computers.

http://www.mozilla.com/products/dow...


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