Can't BOOT in SAFE MODE...HANGS on klbg.sys

Microsoft Windows xp professional w/ sp2
January 25, 2011 at 14:11:08
Specs: Windows XP SP2, Centrino duo / 1 GB RAM
Suddenly my laptop stopped is on windows XP SP2 OS... when i started my computer it shows options to start windows..I selected "Start windows normally" tries to restart and comes back to the same screen..Then i tried to start in safe mode. The boot process hangs at Windows\System32\Drivers\klbg.sys and stays there for about 20 seconds and restarts again.. I have my Windows XP SP2 CD with me ..tried to reboot from CD..system Won't even recognize the CD...the CD is good ,,i have checked in some other computer..

Anyone faced similar issue..
please help me out.

See More: Cant BOOT in SAFE MODE...HANGS on klbg.sys

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January 25, 2011 at 15:23:29
What laptop is it (maybe it has a recovery partition that re-installs Windows)? Is it set up to boot from CD in the BIOS before the HDD?

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January 25, 2011 at 15:27:41
To use the SP2 CD you have to go into BIOS and ensure that the boot order is set so that the CD is ahead of the C drive. You then boot up with the CD in the drive. If you watch the screen for the word "Setup" it will tell you what key to press to get into BIOS (usually either F2 or Del).

During typing I overlapped with the above post.

Hold on to see if anyone can help with the klbg.sys issue some other way.

We all live on a ball.

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January 25, 2011 at 15:35:03
It is Sony Vaio FE550G...I have reinstalled the OS Windows XP Pro SP2 on it..
I have set External Drive Boot to Enabled in PhoenixBIOS Seup Uitlity...No is not recognizing the Install CD..Should i create a separate Bootable CD?
The Boot priority order:
1. Internal Optical Drive
2: Floppy Disk Drive
3: Internal Hard Disk Drive
4: Network

Should i change the order ?

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Related Solutions

January 25, 2011 at 16:03:07
Thanks Derek..
I have enabled External Drive Boot..
I changed my above boot priority Order ,,,No luck..It wont load from the CD...
Why dont i see CD in the boot priority order ?

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January 25, 2011 at 16:40:08
Hi i have the same problem,

my windows suddenly stopped starting in any mode and the installation CD does not work , I tried to install Fedora I get the message "setting up standard pci resources" and NO progress???

I think it is Hardware Problem but what part is it??

Thanks for comments

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January 25, 2011 at 16:58:34
No two situations are the same. Please raise a new post of your own to get focussed help.

That's odd. I have sometime found drives to be a bit fussy so there's no harm cleaning the CD in soapy water, use your thumb inside to outside (rather than in circular motion). Dry with kitchen towel afterwards.

You could burn an ISO of Puppy Linux (Live CD) on another machine. Then if it boots the other machine to Linux you could try it on this one. They are useful to have because you can always recover your files onto a USB stick if Windows is screwed. It also verifies your hardware apart from the HD, which is doesn't use.

If you go this way you could try renaming klbg.sys to klbg.old (you can access the HD). This is a Kapersky AV file so the machine might boot normally if it is disabled.

We all live on a ball.

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January 25, 2011 at 16:59:41
"Internal Optical Drive" is your CD drive. Optical refers to the laser it uses to "see" the disc. "Internal" refers to the fact that it's not something like a USB drive that sits outside your computer. Your boot order as it was posted originally should work fine.

Is your Windows XP CD from factory, or was it burned (I'm not judging :p). It's just that if it was burned (especially from a hard drive and not copied directly) it might not have a proper boot sector. When you tried it on another computer did you just pop it in the CD drive when Windows was running or did you actually try to boot with it?

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January 25, 2011 at 17:16:09
I looked into it further and your laptop apparently shipped with a recovery partition. If you haven't already deleted it, you can hold F10 when the computer first boots and it should bring you into it.

May not be your desired OS, but it's better than none. From what I read it loads Windows Media Center Edition, which is like XP Pro with one of the service packs pre-loaded (I can't remember which) and a few extra "media" apps. I ran it for awhile and never had a problem with it. You might have to manually remove all the little programs Dell puts on it though.

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January 26, 2011 at 09:57:52
Thanks guys.
You are right moronic_kaos...The CD Drive was working..install Disk was the problem..
I spent 2 hours searching the house inside out and found the original CD
and formatted the hell out of my laptop for another 3 hours...installed my software back for an hour..I
Kaspersky Internet security ,
Spybot spyware
No Script -mozilla
Adware block

I did not want to dig thru want went
Its good that i have copy of all my docs on the network..

Sorry.. i could not be the one to dig thru and fix this issue..whatever it might be..

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January 26, 2011 at 13:40:43
For future reference:


is part of kaspersky

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