Solved can't access desktop after changing monitor

June 23, 2011 at 18:22:05
Specs: Windows XP
I just changed to a new computer monitor and now I can't access the Desktop tab in the Display Properties. I can access the other tabs. When I click on the Desktop tab the Display Properties freezes and have to X to close the window. Then I get a "This program is not responding..." message. In the title of that message is "End Message - rundll32".

Can you help me access my desktop please?

Thank you.


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✔ Best Answer
June 25, 2011 at 15:38:35
Do you have another monitor in your home (a relative) that you can try to see if it's the monitor or something else?

Another suggestion I found online. If you have a lot pictures in the My Pictures folder, the Desktop Tab tries to load them and it takes a long time for that happen, hence the freezing and eventual crashing. Try removing all pictures in My Pictures to another folder (make a new temporary folder) and see if the problem goes away.



#1
June 24, 2011 at 05:59:39
Does everything work fine if you switch back to your old monitor?

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#2
June 24, 2011 at 10:34:02
The reason I changed monitors is because my old one no longer works. It had been working on the old monitor because I recently changed the wallpaper. This is the first time I have ever run across this so I thought it had something to do with the new monitor.

I spent hours searching google for a solution last night (because I can't seem to just walk away from a problem,,, grrr (: ), and tried lots of things with no success. I can right click on an image on a webpage and select "set as background" and it works but trying to access the Desktop tab causes the Display Properties to freeze.

I ran my AVG the day before and came up clean. I will run it again.
I ran hijack this and found nothing unusual.

I would appreciate any suggestions you have to offer.


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#3
June 25, 2011 at 05:42:45
Have you tried accessing the Desktop Tab in safe-mode? Did it ever work on your new monitor before? Personally, I don't think its related to the new monitor (Although I could be wrong).

Found this suggestion online (there wasn't any response as to whether it worked or not):
Click Start- Run and run these commands one-by-one :
regSvr32 /i shimGvw.dll
regSvr32 /i msHtml.dll
regSvr32 /i shell32.dll

Are you running any third party skinning application such as WindowBlinds?


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#4
June 25, 2011 at 10:41:46
I couldn't access the Desktop from Safe Mode either.

You are probably right about it not being related to the monitor. I thought that it was because I discovered it immediately after installing the new monitor and I have accessed my Desktop Settings a fair amount recently. The first thing I did after installing the monitor was access the Display Properties to adjust the resolution then clicked on the Desktop tab and discovered problem.

I just ran the commands you suggested. The first and third ones ran successfully but the 2nd one gave me this message:

"msHtml.dll was loaded, but the DlRegisterServer entry point was not found. This file can not be registered."

I hope you know what to do with that because I sure don''t. :D I tried to access the Desktop after running the commands and still no go.

I'm not running any 3rd party skinning apps. I try to avoid 3rd party everything if possible.

Thanks for helping. Any more thoughts?

Edit: I think I should add that I do use Firefox's Personnas on my browser. But even that is my own skin on my computer. I don't see how it has any affect on this but thought I should mention it.


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#5
June 25, 2011 at 15:38:35
✔ Best Answer
Do you have another monitor in your home (a relative) that you can try to see if it's the monitor or something else?

Another suggestion I found online. If you have a lot pictures in the My Pictures folder, the Desktop Tab tries to load them and it takes a long time for that happen, hence the freezing and eventual crashing. Try removing all pictures in My Pictures to another folder (make a new temporary folder) and see if the problem goes away.


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#6
June 25, 2011 at 18:58:17
You did it! You solved the mystery! Yay! :D LOL.

I'm a graphic illustrator / designer. I have tons of pictures in the My Pictures folder. Well, not now. I moved them to a new folder then copied my Wallpapers folder back to My Pictures to use for my Desktop and it fixed the problem.

Thank you SO MUCH! :)

Enjoy your weekend!


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#7
June 25, 2011 at 20:01:47
AWESOME!!! You're very welcome. Glad it worked out! :)

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