Solved CanoScan Scanner Will Not Work

January 12, 2015 at 10:46:35
Specs: Windows XP Pro SP3
I recently reinstalled my OS and I can't get my CanoScan LiDE 25 scanner to work (it was working fine before the reinstall).

The scanner appears in Control Panel / Scanners (and shows to be working fine), but it does not appear in Canon's Toolbox, or MS Paint, or any other application.

I've installed, uninstalled, and reinstalled a few times, with no success. I've emailed and spoken with Canon support but they don't know how to solve.

I have two folders in the Windows / twain_32 folder, both installed by Canon's setup program.

I'm guessing there is a problem with one, or more, of the DLLs.

Thanks for any help.

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January 12, 2015 at 12:23:15
✔ Best Answer
Try downloading and running the uninstall Canon software utility.

Also remove the scanner from the listing in Control Panel.

Then reboot without the scanner connected. Install the software/drivers, preferably from the CD. Only connect the scanner, when prompted to.

If you don't have the CD you may need to download any software programs you originally had, from Canon.

message edited by OtheHill

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