Thanks for your prompt and detailed response.
I tried everything suggested in the Microsoft help file for addins you sent.
I forgot to mention that I had already deleted files from the Startup folder in Microsoft Word after recently following suggestions from blogs on the net.
Was that the right thing to do?
Also COM addins.
Then there were three in the registry that I disabled and restored after the paste problem still persisted.
I didn’t see any .dot template files anywhere to change to .old
I did find a lot of WRD .temp files, a few WRL.temp files, some .wbk, .as$ and .asd files in one of the Startup folders which I have removed to the Recycle bin.
Was that right?
Actually now there is nothing in any of the startup folders.
Is that normal, or had I deleted something before that I shouldn’t have?
After selecting File Locations under Options in Tools, there is nothing in most folders in
Tools (i.e. C:\...\Microsoft Office\ OFFICE11\Startup, etc.),
Auto Recover files, or
I have yet to investigate the last link on the page you sent me.
The paste icon is actually still there on the top ribbon but still greyed out.
I have run Malware regularly.
Any more suggestions?
Thanks heaps for your help.