|The other night I was browsing the web when I suddenly had lots of Microsoft virus warnings popping up. I immediately disconnected and then ran a McAfee full system scan, but it didn’t find anything, so I shut the laptop down. Now when I try to boot it up, just when the desktop background appears (but no icons) I get the following message – “Data Execution Prevention - to help protect your computer, Windows has closed this program – Cookie Converter by Microsoft”. The start up process then halts and goes no further. I then click on “close message” (which is the only option), then get a “Cookie Converter has encountered a problem and needs to close…. Please tell Microsoft about this problem”…. window. The laptop remains frozen, no matter whether I click on “Send Error Report” or “Don’t Send”. My only option then is to power it off, which it appears to do quite normally i.e. “Logging Off” followed by “Windows is shutting down”. |
I have tried booting up in safe mode, and also ‘safe mode/last known good configuration’, but exactly the same thing happens each time i.e. I cannot get past the above error message i.e. I cannot successfully boot up the laptop!
Can anyone suggest what else I can try to get it to boot up?
I’m running Windows XP SP3 and am up-to-date with all Windows updates.