Cannot boot up XP laptop

March 26, 2009 at 01:58:06
Specs: Windows XP
The other night I was browsing the web when I suddenly had lots of Microsoft virus warnings popping up. I immediately disconnected and then ran a McAfee full system scan, but it didn’t find anything, so I shut the laptop down. Now when I try to boot it up, just when the desktop background appears (but no icons) I get the following message – “Data Execution Prevention - to help protect your computer, Windows has closed this program – Cookie Converter by Microsoft”. The start up process then halts and goes no further. I then click on “close message” (which is the only option), then get a “Cookie Converter has encountered a problem and needs to close…. Please tell Microsoft about this problem”…. window. The laptop remains frozen, no matter whether I click on “Send Error Report” or “Don’t Send”. My only option then is to power it off, which it appears to do quite normally i.e. “Logging Off” followed by “Windows is shutting down”.

I have tried booting up in safe mode, and also ‘safe mode/last known good configuration’, but exactly the same thing happens each time i.e. I cannot get past the above error message i.e. I cannot successfully boot up the laptop!

Can anyone suggest what else I can try to get it to boot up?

I’m running Windows XP SP3 and am up-to-date with all Windows updates.

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March 26, 2009 at 02:28:06
... what is the exact make model of laptop?

... some models have built-in system file restore OR full factory wipe as new by tapping certain keys @ boot up.

... do you have XP cd?

"...pentathol makes you sing like a canary"
... got brain freeze

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March 26, 2009 at 02:32:10
Scorrybreck, sounds to me like a Trojan. Mc might not have caught it. Can you boot into safe mode? Try hitting F8 repeatedly as soon as you see the Windows screen. If you can - Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware can do the job and you can get it free @:
among other places. They have a Vista compatible version if needed.
If it turns out that you need to use it, be sure to update prior to running and disable 'restore' (restart after cleaning) so it doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
Ed in Texas.

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April 22, 2009 at 14:18:52
Just for the record folks, I ended up getting new Recovery discs from Acer and re-installing Windows. Bit of hassle, but at least everything's working again!

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