Solved Cannot access to microsoft website

September 7, 2011 at 02:19:26
Specs: Windows XP
i cannot access microsoft website and antivirus websites too anyone can help me out!

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#1
September 7, 2011 at 13:39:49
A virus is locking you out, try safe mode.

Another option, take your HD out & slave it to another comp, then clean up the infections.


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#2
September 7, 2011 at 15:31:59
✔ Best Answer
Download MalwareBytes freebie on another computer then transfer it via a flash drive. If it won't install or run because of the virus, change its exe to cmd or bat (which works on both the downloaded file and its program exe file.

Always pop back and let us know the outcome - thanks


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#3
September 7, 2011 at 20:36:27
Thanks for the reply i am currently scanning with malewarebytes and about 138 infections have been found and it is scanning

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Related Solutions

#4
September 7, 2011 at 23:00:12
i have scanned it with malware and removed the infections but also microsoft website does not open
here is the malware bytes log in case if u want it

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7674

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

1/1/2004 12:29:21 AM
mbam-log-2004-01-01 (00-29-21).txt

Scan type: Quick scan
Objects scanned: 254340
Time elapsed: 8 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 143

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\System Photo Imager (Spyware.Agent) -> Value: System Photo Imager -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\3com_dmi\mshostms.dll (Spyware.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\0y2r.exe (Trojan.LVBP) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\5exbxdqyq.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\KB485280.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\program files\common files\perfperf.dll (Spyware.Agent) -> Quarantined and deleted successfully.
c:\program files\internet explorer\SET970.tmp (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\mslogup.dll (Spyware.Agent) -> Quarantined and deleted successfully.
c:\perfet.dll (Spyware.Agent) -> Quarantined and deleted successfully.
c:\perfsvc.dll (Spyware.Agent) -> Quarantined and deleted successfully.
c:\perfupet.dll (Spyware.Agent) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-3315397921-3507933803-711699861-3543\hdnekbjk.exe (Trojan.PasswordStealer) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\0eezqvr.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\0pabwrc.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\0to0vbl.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\0vrmm6y.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\1okkfww.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\2nii6uu.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\2pkk6rm.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\3qlbcxn.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\3qwchy1.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\3whdyy6.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\5grcs9o.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\5m70nju.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\9ju5q1g.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\9ssneez.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\9w1sooj.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\aa6mm6yy6.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\aqg1x703.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\bgrsndezpqr.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\brrnddzp.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\c3eezqqlccx.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\c9yezqbbc7.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\cc6oo6aa6.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\cs9o1aqrm.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\cy70uvqw.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\dzpplbbxnn.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\dzuu6gg6ss.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\e9a1mh0nje.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\eagrnie4v.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\ee1vqhxx.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\eezqqlcc.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\ezqqlccx.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\f70bx5y7.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\faa6mm6yy6k.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\fag1xdi86u.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\fbrrnddzpp.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\fbrrns6e.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\ffbrrnddzpp.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\fvvrhhdt.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\g1ndduzvqq.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\glhcc6oo.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\hdyy6kk6.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\hhdttpffbrr.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\hxdjjkf0.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\hxxtjjfv.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\hxyte885wh.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\hyytkk9q1mi.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\hyytkkfwwri.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\i3kkfwwritt.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\idj3k0qh.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\iyze86q81c.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\jjaavmmhyy.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\kkfwwriidj.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\lgg6ss6ee.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\lhxxtjjf.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\llhx70tpu3w.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\lw9s1okk.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\m3oojaavmmh.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\m6yy6kk6.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\m70njuzv.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\miiduupgg9.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\miiduupggb.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\mm6yy6kk6.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\mmhyytkkfw.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\n0j70vrmm6.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\ne0aavmm.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\ni1eaavmmh.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\nii6uu70rxs.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\njj3k0qhh2t.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\njj5a70rrn.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\o70plgg6s.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\ozeva6rcyd.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\pggbssne.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\plbbxnnj.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\pq70rnii6u.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\q1ghm3i0jz.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\qmhxyte885.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\qmmhyytkkf.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\qqlccxooja.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\rcsneju3ww.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\rmm6yy6kk.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\rmm6yy6kk6w.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\s6ee6qlccxo.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\s6ee6qq6.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\sneezqqlcc.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\tjjfvvrh.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\too6aa60hdy.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\tpkk6rmi.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\u00mc5y1oz.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\u5qqrrhydt.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\upggbssnee.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\uu6gg6ss6.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\vfbwxc86o8.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\vgrcs9o1aqr.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\vqq6cc6oo.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\vqq6cc6oo6a.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\vrhhdttpff.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\w02dyy6kk6.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\w6ijj5a70r.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\w70xtoo6a.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\wbm1d70u.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\xnn0j70v.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\xs1okkv8w.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\xtejzf682ny.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\xtjjfvvr.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\xtoo6kgg.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\xy70zva3cc.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\xy70zvqq6c.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\y0aavmmhyy.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\y6kk6ww6.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\yj2vqq6cc6.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\yokkfwwri.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\ytkkfwwr.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\start menu\Programs\Startup\yytkkfww.exe (Worm.Autorun) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\3.tmp (Spyware.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\VRT1.tmp (Malware.Gen) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\VRT2.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\VRT4.tmp (Trojan.Proxy) -> Quarantined and deleted successfully.
c:\documents and settings\localservice.nt authority\loglsaet.dll (Spyware.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\local settings\temporary internet files\Content.IE5\HBRKDTOS\tyf[1].jpg (Extension.Mismatch) -> Quarantined and deleted successfully.
c:\documents and settings\localservice.nt authority.000\local settings\temporary internet files\Content.IE5\052RC5IN\logo[1].gif (Extension.Mismatch) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\local settings\temporary internet files\Content.IE5\4Z01CTED\tyf[1].jpg (Extension.Mismatch) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\local settings\temporary internet files\Content.IE5\KH6NW9K9\tyf[1].jpg (Extension.Mismatch) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority.000\local settings\temporary internet files\Content.IE5\GTU781EZ\tyf[1].jpg (Extension.Mismatch) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority.000\local settings\temporary internet files\Content.IE5\GTU781EZ\tyf[2].jpg (Extension.Mismatch) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority.000\local settings\temporary internet files\Content.IE5\GTU781EZ\tyf[3].jpg (Extension.Mismatch) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority.000\local settings\temporary internet files\Content.IE5\GTU781EZ\tyf[4].jpg (Extension.Mismatch) -> Quarantined and deleted successfully.
c:\WINDOWS\logupet.dll (Spyware.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\p6gcgiw2i9.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\hackingwite\application data\kb1013444.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\updates\updates.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
c:\documents and settings\Ajay\application data\updates\updates.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\mousedriver.bat (Trojan.Agent) -> Quarantined and deleted successfully.


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#5
September 8, 2011 at 08:00:41
Are you just using the one browser (IE) and do other websites open? Assuming the answer is Yes to both, then the virus might have put the MS and AV websites in either Restricted Sites list (IE) or you Hosts file.

For Restricted Sites, from IE go to Tools > Internet Options > Security > Restricted Sites icon > Sites button. This only affects IE (not any alternative browser).

For the Hosts file take this path:
c:\windows\system32\drivers\etc

You should see a file called Hosts and the easiest way to see if it is affecting anything is to temporarily rename it to HostsX, which will prevent it running. If it is the culprit we can take it from there.

Best to reboot and recheck those websites again.

If you still think you might have a virus lurking around then it might be best to raise a completely different post on the Security forum and get more specialist advice. There is a possibility you have a rootkit or a port / TCP issue.

Always pop back and let us know the outcome - thanks


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