can not open any microsoft websites

December 17, 2010 at 13:14:50
Specs: Windows XP
I can not open any microsoft websites, but i can can open any other websites. I'm on win xp sp2. My updates have always been switched off as i mainly use this computer for storage, but i switched on auto updates last week. Since then when i try to access any microsoft sites i just get the message 'Internet Explorer cannot display the webpage'. Any help, please.

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#1
December 17, 2010 at 14:04:39
Could you give the URL of one of those websites please - one that is not for updates? It might help prove something.

We all live on a ball.


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#2
December 18, 2010 at 17:25:35
I can't access any microsoft sites, i checked all my settings, i just cant understand it at all. Any help would be great.
www.microsoft.com/en/gb/default.aspx
www.microsoft.com/uk/default.asp
www.microsoft.com
MicrosoftStore.com/UK

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#3
December 18, 2010 at 17:49:21
I'm also in the UK and they all open fine (the second link being a tad weird).

Are you using Hosts files? If you don't know what I mean, try this:
Go to C:\Windows\system32\drivers\etc
You should find a file there called Hosts (no extension). Temporarily rename it to xHosts which will disable it. Close IE then open it and see if this helps.
[If there is more than one Hosts file showing you need to show all file extensions to determine the one that is just plain Hosts].

Could microsoft have been put into Restricted Sites somehow?
In Internet Explorer you go to Tools > Internet Options > Security tab > Restricted Sites icon > Sites button. Scroll through the websites looking for microsoft.com. If you are using SpywareBlaster there might be too many to wade through (it's a tiny little box).

We all live on a ball.


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Related Solutions

#4
December 19, 2010 at 07:05:34
Thanks for the reply,
unfortunatly i still have no luck with microsoft sites.
There are no sites in the restricted folder,
and changing the name of the host file did not make any dfference.
These are the file names in the 'etc' folder;
hosts 1kb
networks 1kb
protocol 1kb
services 7kb

I'm still at a loss, what to do.


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#5
December 19, 2010 at 07:11:14
I'm lost too. Might be worth running MalwareBytes freebie just to make sure there is nothing lurking that is deliberately blocking MS.

We all live on a ball.


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#6
December 19, 2010 at 07:25:50
What firewall are you using? Try temporarily turning it off and re-try a Microsoft site. You could also try using the numerical IP address (e.g.: 65.55.12.249).

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#7
December 19, 2010 at 09:50:25
Just came back to suggest 65.55.12.249 in address line but see it has already been suggested. It might tell us something. Normally I would say try pinging it but it seems MS doesn't allow that.

Good idea about firewall - I hadn't thought of that one.

We all live on a ball.


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