Solved Built-in & USB Smart card reader drives no longer detected

September 1, 2012 at 15:10:49
Specs: Windows XP home SP3, Pentium dual core 2.8GHz
Suddenly my Smart Card drives (both the built-in multicard reader and a USB plug-in multicard reader) are not showing up in My Computer.
I tried Control Panel/Administrative Tools/ Services and scrolled down to smart card reader, which was not showing the word "started" in the rightmost column. I started it, rebooted (numerous times) and eventually changed the start setting from "manual" to "automatic". Nothing worked.
The first sign of any problem was when I connected my friend's Nikon camera with his specific USB cable, which normally would have started up Canon Camera Window [as my smart card used to, and my Olympus SP-800UZ camera would do if I hadn't left the cable in a hotel in India before it was ever connected to my computer!]. However, the Canon software did not work, and to download my friend's photos I had to use the ordinary Microsoft software, which successfully downloaded the jpg and movie files (via his USB cable). However, after that, I have had nothing but problems, and have run out of ideas to solve the problem - very frustrating!

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✔ Best Answer
September 8, 2012 at 13:10:15
The bottom line for the masses of interested readers is that the problem seems to have been a hardware fault in the card reader - fixed by simply replacing it.

There are no separate drivers for these card readers - apparently they are built into Windows XP.

Seems like I'm talking to myself in an empty room here - could this be because the site moderator has moved the post to a place where no user thinks to look?



#1
September 2, 2012 at 01:02:02
Do you have any Restore points dated prior to the problem?

Goin' Fishin' (Some day)


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#2
September 2, 2012 at 01:48:50
Thanks Richard
No - System Restore was for some reason turned off. When I turned it on, there were no past restore points.
By the way, my SD-HC card works fine on my friend's computer smart card reader.

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#3
September 3, 2012 at 06:33:48
I'm no further ahead trying to read my SD Smart card on this computer - neither the built-in nor the plug-in card readers are detectable, even though the Smart reader software says "started".
A couple of additional bits of info:
(1) I connected a different Olympus camera using its cable (with XD card, and USB on the computer end but a plug on the camera end that does not fit my Olympus camera) and it opened up Canon Camera Window and downloaded the photos fine - two minutes start to finish. (Compare with many hours of total frustration with smart card reader)
(2) The green light glows on my built-in card reader, which also has a USB port that works with the Olympus XD camera.
(3) Neither card reader has a slot for XD.
(4) I can get around the problem fairly simply by using a different computer and a memory stick - but that's not a solution - just a cop-out.

I need some guidance from those who have trod these paths before, please ...


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Related Solutions

#4
September 4, 2012 at 06:21:56
No ideas anyone??
My local computer vendor/fixit man suggests that the most likely reason is that the hard drive (nearly new) is on the way out and is corrupting drivers. This seems very unlikely to me, as everything else appears to be working OK. What do you think?

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#5
September 5, 2012 at 16:24:03
Trying to follow Xps86's post (elsewhere), I went to
Device Manager (Start > Run > type: devmgmt.msc) to try to find something that says "Smart card reader" or "multicard reader", but I cannot find anything, so I cannot get past first base. Should this be under "Disk Drives", "Human Interface" or "Universal Serial Bus controllers", and if so, what should I look for? Under the USB there are 16 items listed, one of which says "Unknown device". I tried "updating" the driver for this while connected to the internet, but no driver was there and no driver was found (at least, that's what I think happened). I have no idea what this device might be. I reiterate though that my built-in multicard reader shows a green light, so power is connected.
I really need your help to make any further progress.

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#6
September 5, 2012 at 16:47:56
The 16 items listed in device manager under USB are:
Generic USB hub (2 items)
Intel(R) 82801G (ICH7 family) USB Universal host controller 27C8
Intel(R) 82801G (ICH7 family) USB Universal host controller 27C9
Intel(R) 82801G (ICH7 family) USB Universal host controller 27CA
Intel(R) 82801G (ICH7 family) USB Universal host controller 27CB
Intel(R) 82801G (ICH7 family) USB2 Universal host controller 27CC
Unknown device
USB Composite device
USB Mass storage device
USB Printing support
USB Root hub (5 items)

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#7
September 5, 2012 at 21:09:50
My computer shop fixit man says " Uninstall all of them...." (ie all 16)
Any support for this tactic? Any downside?

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#8
September 6, 2012 at 15:10:10
OK, since I have had no feedback on this, I tried uninstalling these (sort of - see below), and the bottom line is that I still cannot detect the built-in multicard reader (which has a green light glowing). However, I do have some evidence indicating that the item called "Unknown device" in Device Manager is indeed the built-in card reader.
My plug-in Laser NOW shows as drives in Windows Explorer when plugged either a separate USB port or the USB port of the built-in card reader, and it turns out that it cannot read the SD-HC card. An ordinary SD card works as expected (K Drive). However, when I FIRST tried this after the uninstalling rigmarole, the Laser when plugged into the built-in's USB was NOT showing up as drives (although its red light was glowing), and in Device Manager there was an EXTRA item listed "unknown device". That item disappeared when I unplugged the Laser. I conclude that the OTHER "unknown device" is probably the built-in card reader. Under properties/general it says no drivers are installed for this device (as did the temporary item).

UNINSTALLING USB DRIVERS: I decided not to uninstall the Printed-related one, and attempted to uninstall the other 15. I ran into problems with at least two of the Intel(R) 82801G (ICH7 family) and two of the USB Root hub items, because uninstalling these stopped either or both of the mouse and keyboard. Overall I think I got them all uninstalled, but had to crash or reboot about four times to do this. This is clearly not a recommendable strategy - would be better to know how to work out exactly which one(s) need to be uninstalled.
Upon restarting the computer, you have to wait quite a while before Windows finds the drivers - assuming it does find the drivers.
My bet is that somehow my built-in card reader driver has become corrupted and that Windows must be incapable of finding and installing one. The reader has no obvious brand - but in miniscule writing says "Hi-speed" and "Certified". I have not tried looking inside the computer. Any views, anyone?


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#9
September 8, 2012 at 13:10:15
✔ Best Answer
The bottom line for the masses of interested readers is that the problem seems to have been a hardware fault in the card reader - fixed by simply replacing it.

There are no separate drivers for these card readers - apparently they are built into Windows XP.

Seems like I'm talking to myself in an empty room here - could this be because the site moderator has moved the post to a place where no user thinks to look?


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#10
September 13, 2012 at 09:33:20
Unfortunately, I think the issue is because of Richard59's post, and the multiple bumps that the question has received, the question looked like it was getting answered. My guess would be that people assumed the 7 posts was the process of solving the question. Regrettably it looks like the answer you found is along the correct lines.

edit: technically windows hardware would be where the question should have been, I would think.

:: mike


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#11
October 17, 2012 at 08:26:11
I came across this looking for guidance on why my Belkin generic external (USB) card reade,r which works fine on my Windows 7 pc, is not detected by my XP machine (hwhere I want to archive some images.) I dont think it is related to SD or SHDC format because the reader itself is not being detected when I plug it in. Yet it works fine on my windows 7 pc and on my laptop.

At least I say that, but when I plug it into the XP pc, I get mulitple new virtual disk drives identified, none with any content. But no apparent recognition of the USB card reader device. It is almost as though XP is detecting it as an external disk drive but unable to read the contents. But that is only a guess.


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#12
October 17, 2012 at 13:28:37
I would recommend starting a new thread to get your solution. My new card reader is fast and reliable ...

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#13
November 10, 2012 at 22:24:13
please help my new zebronics card reader when detected by windows says ├╝nknown device"

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