BSOD Error Please HELP!

Hewlett-packard / Pavillion zv5000 laptop
May 18, 2009 at 11:03:18
Specs: Windows XP
My laptop was running fine until one day when I came home from work I turned it on and it took forever to load windows, right before the welcome screen, the BSOD came up for half a second, after turning off automatic restart, this is what the error says:

0x00000024 (0x82D90248, 0xc0000102, 0x00000000)

Most of the information I've found point out to an ntfs file problem, but nowhere on the blue screen does it get mentioned even once.

So far, my options are to make a Knoppix boot disk and follow some instructions that I've saved up on a bookmark for future reference, buying a hard drive enclosure and take out my laptop's hard drive, plug it into another pc to back up my data, then erase the hard drive and start all over again and erase everything (IF i want to keep using it in my lap top).

Is there any other way to fix this? My windows XP cd won't come up with a repair installation option, believe me, I've gone all the way to almost formatting the hard drive just checking for it.

Most posts mention the error 24, but say nothing of the rest of the numbers. Anyone care to explain?

Thanks in advance!

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May 18, 2009 at 12:23:45
... have you tried Chkdsk? via safe mode command prompt... tap "F8" key @ boot-up.

... just a suggestion .... bet you've tried it!

"...pentathol makes you sing like a canary"
... got brain freeze

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May 18, 2009 at 14:54:48
This from another site . Hope it helps

0x00000024: NTFS_FILE_SYSTEM
(Click to consult the online MSDN article.)
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

* General Discussion {KB 228888} Win 2000, Win XP
* Caused by Open Handles while closing an application {KB 195857} Win NT, Win 2000, Win XP

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May 18, 2009 at 21:07:08
No can do. I've tried booting with all the options, Safe Mode, Safe Mode with CPrompt, Last Known Good Configuration... they all try and just hit the blue screen eventually before getting there.

I also tried booting with my XP cd, tried looking for a repair option but none to be seen as close as one step before formatting the drive.

Any chance any other boot disk would work? I'm leaning towards that Knoppix (from linux), may or may not work, but I want to make sure I've exhausted all possible options before trying something I'm not familiar with.

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Related Solutions

May 18, 2009 at 22:52:52
I'd be inclined initially to safeguard data etc. - and then set about fixing the problem...

Knoppix/Ubuntu etc. will likely allow you to boot and extract/copy data to optical media. Verify those copies can read on at least one other system if possible?

RAM may be an issue here... If you have two or more sticks installed - reduce to a single stick (min 128Meg) and try each in turn?

Is your XP CD a full version; or a dreaded recovery set?

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May 19, 2009 at 02:07:49
"...also tried booting with my XP cd, tried looking for a repair option..."

... have you tried Chkdsk? via the (R) repair xp cd boot-up?

"...pentathol makes you sing like a canary"
... got brain freeze

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May 19, 2009 at 02:24:42
But again... perhaps for safety's sake... "first" copy all data to external media - e.g. dvd/cd - as you have already thought about doing earlier... No need of an additional/external HD at this stage...

Download Knoppix .iso file (it's at:; burn to a CD; boot with that CD; locate/copy data to optical media...; verify they are truly readable etc.

Then try the repair options suggested above... Always wise to take necessary steps - first - to safe guard your data files etc...

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