I am afraid the only information I can give about the error is that it says " a problem has been detected, the system is shutting down to avoid damage to your computer" this according to my 12 year old son in the Philippines and i am here based in Thailand.
My son is really complaining to me about this problem. They are trying to re- install the O.S. but it goes blue in the process.
Just the same we are able to chat everyday and they can use the internet with some disturbances upon going blue.