Blue Screen Shutdowns on All-in-one Dell PC

May 8, 2013 at 15:36:25
Specs: Windows 7
My girlfriend's father had me take a look at PC of his that had been acting up. The PC is a Dell all in one computer that is roughly 4 years old (I don't have the computer anywhere near me at the moment so obtaining more information then I have would be difficult). The PC will just shutdown at random intervals of time. I already checked to see if it was getting warm or if the fan sounded over worked and saw no indications of that. In checking the event log I saw Shut Down unexpectedly - Event: Blue Screen OS Version:6.06002. Locale ID:1033.

Bringing up extra information I got the following:

BCCode: f4
BCP1: 00000003
BCP2: 870F5D90
BCP3: 870F5EDC
BCP4: 82040A40
OS Version: 6_0_6002
Service pack: 2_0
Product: 256_1

I ran a Blue Screen Symptoms tree test and the first error I received was:

SATA Disk S/N=S1GXJDWQ902822 SMART Long Self Test= fail

-->Error Code 0F00:075D
Msg:DISK_0 - Self-test Read error

--> Error Code:0F00:0232
Msg:DISK_0 - Block 6497280: Interupt Request(IRQ) not sent in time
--> Error Code:0F00:0232
Msg:DISK_0 - Block 6497281: Interupt Request(IRQ) not sent in time
--> Error Code:0F00:0232
Msg:DISK_0 - Block 6497282: Interupt Request(IRQ) not sent in time

Any suggestions or recommendations would be greatly appreciated. Would it be best to reach out to Dell about this?

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May 8, 2013 at 15:54:22
No need to get in touch with Dell unless you need their help with replacing the hard drive -- the existing one has failed, as is evident from the test results you posted.

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May 8, 2013 at 15:57:12
BCCode: f4
Something failed.

BCP1: 00000003
It was a process.

Beyond that, I'd need the dump. It's possible the HDD's going bad, but I'd expect to see other symptoms. Run any diagnostic HDD tools you have, or at the very least, a chkdsk /r. Also consider a sfc /scannow

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May 8, 2013 at 16:27:28
Copy & paste the dump (.dmp ) file onto your desktop & then upload it to a site of your choosing or use Image Uploader. Post the link please.
Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
Startup and Recovery Settings
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump to > Kernel memory dump.
How to Enable Kernel Memory Dumps
Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2.
If a .dmp file is produced, upload it to a site of your choice or, use Image Uploader. Give us the link.

Image Uploader
How to use

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