Blue screen out of no where?

Self build / N/A
July 1, 2013 at 07:59:32
Specs: Vista Ultimate, SP2, 3.0Ghz/2Ghz
I just supplied a friend of mine with a fairly new PC with Windows XP SP3 and all the latest updates. He is using a modem because he can not afford broadband. Anyway, he was browsing the internet and all of a sudden he gets a F9 blue screen and the pc reboots itself. When I had the pc at my house doing the updates, nothing like this happened. The PC has 2 GB of memory so that shouldn't be an issue. It has a US Robotics 5699B modem and all I installed was the driver and no other modem software. I read on the internet to make sure the modem is seated properly or it may be a bad PCI slot. I was able to query the modem just fine and the pc recognizes the modem, so that's does not seem to be the problem either. There is an HP all-in-one printer attached that has fax capability and we have the line connected along with the phone line to the PHONE jack on the modem. The line going to the wall is connected to the LINE jack on the modem. Again, I did not install all the software for the printer, just the driver. Do you think either the modem or the printer could be causing the problem?

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July 1, 2013 at 08:21:40
Without the error code it's just guesswork. Microsoft go to a lot of trouble to produce codes pointing to the possible cause of errors - don't keep them a secret.

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July 1, 2013 at 10:18:53
"The PC has 2 GB of memory so that shouldn't be an issue"

Did you test it with memtest86?

"all of a sudden he gets a F9 blue screen and the pc reboots itself"

I'm guessing you didn't disable the auto-restart feature before you gave it to him? Is it an HP desktop by any chance? If the Stop code is 0x000000F9, it's most likely a driver issue & since you said the only change since you had it was the 56K modem, that's probably the driver that's causing the error.

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July 1, 2013 at 13:21:05
The PC was previously used in a company setting and never had any memory issues. Yes, it is an HP desktop; any reason why you asked that question? Is that stop code typical of HP desktops?

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Related Solutions

July 1, 2013 at 16:57:43
F9 blue screen hp desktop

Or, if you give me your dump file, I can analyze it.

Copy & paste the dump (.dmp ) file onto your desktop & then upload it to a site of your choosing or use Image Uploader. Post the link please.
Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
Startup and Recovery Settings
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump to > Kernel memory dump.
How to Enable Kernel Memory Dumps
To have Windows Create a Small memory dump (Minidump) File on BSOD
A) Copy and paste the command below into the elevated command prompt, and press Enter. (see screenshot below step 7)
wmic RECOVEROS set DebugInfoType = 3
Close the elevated command prompt.
Restart the computer to apply.
Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2.
If a .dmp file is produced, upload it to a site of your choice, or use Image Uploader. Give us the link.
Image Uploader
How to use

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July 8, 2013 at 12:49:11
Thanks for the info! If it happens again I will try it out.

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