Blocked from sending email via

March 31, 2011 at 07:00:55
Specs: Windows XP
Atempted to send an e-mail to a fried and error No. 0x8000CCC69 appeared under postmaster code E5110. Error heading idicating a spam.

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March 31, 2011 at 08:36:17
What is the entire text of the error message ?


An unknown error has occurred. Subject 'fake/spoof email', Account:
' (1)', Server: '', Protocol: SMTP, Server
Response: '550 Message identified as SPAM - Please visit', Port: 25, Secure(SSL): No, Server Error:
550, Error Number: 0x800CCC69


Found on the web....


Your isp is running antispam software and it looks like it thinks your mail
is spam.
It depends on why it thinks its spam as to what you can do.
Some isps just count the number of messages and limmit you to a few an hour,
some look at the contents.
There is a link to report problems on

I went there......


Determining Spam

Charter uses several different tactics to determine if a message is SPAM. The primary tactic is our enterprise anti-spam application. A message will not be accepted by our mail servers if it is flagged as SPAM

Handling Spam

Charter does not accept email that is flagged as spam by our anti-abuse detection system. Email flagged as spam is dropped "on the wire". Anyone attempting to deliver mail to Charter's mail servers that our anti-spam application has flagged as spam should receive an SMTP reply code of "550 Message Rejected".


550 [MESSAGE ID] Message identified as SPAM - Please visit E5110

Possible Issue: The content of the e-mail message, or a portion of it, was flagged as SPAM by Charter’s anti-spam detection system

Troubleshooting: If the e-mail message was incorrectly identified as SPAM, you may submit it to Charter for review. To do this, send the ORIGINAL e-mail message to

IMPORTANT: The message must not be forwarded. You must resend the original message. Allow ample time for processing. Charter is unable to respond to the submitted messages.

If you're using Outlook Express....

See the note after Step 5 on this web page:

All E-mail and Usenet messages are supposed to conform to the standards laid out in RFC 2822. This is a "behind the scenes" thing that generally users are not aware of. This error can mean that the email address has unexpected characters in the address or that the address is not exactly as it should be i.e you emailed but the email address is so the receiving sender suspects it is spam Or it could mean that there are words in the subject or even the header of the email that make the email suspect


The sender probably must not be left blank or Unknown.

E.g.if you are Forwarding an email that was originally sent from an unkown email address, you may not be able to do that, but you can probably Re-send it (which uses your own email address as the sender)

You may not be able to send the email if you have nothing in the TO: field and are trying to send an email via having someone in BCC: field- you may need to enter your own email address in the TO: field.

From a past experience of mine...

Some anti-spam software used by email servers will block ALL email sent to their servers if the sender's email address is listed on ANY list they have of email addresses that someone has reported as a spammer, whether they were reported as spammer incorrectly or not. Eventually that email address is removed from the known spammers list after no one has reported that email address for a certain period of time, e.g. two months.

In that case, it was ONLY the ONE destination email server that rejected my mail - about two months later there was no problem.

If the same thing applied to charter's email servers, you would not be able to send email through their servers no matter which email program you use.

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