black screen on Sony VAIO computer

January 3, 2011 at 16:45:59
Specs: Windows XP
I deleted windows search engine, windows messenger and yahoo toolbar programs. I turned off my computer and later turned on back on only to get a black screen with a flashing white dash in the upper left hand corner of the screen. Previously, when this occured I repedialy hit F10 which took me to the product recovery. All programs were deleted and computer restored to its original settings. I don't want to do another product recovery. Is there anything else I can do first?

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#1
January 3, 2011 at 17:20:13
tap f8 on bootup and select safemode. In safe mode do a system restore back to before you made changes.

Also check and remove anything in your floppy and cd drives and try booting up.

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#2
January 3, 2011 at 21:34:11
Thank you!!!!! Happy New Year!!!

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#3
January 3, 2011 at 21:43:40

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#4
January 5, 2011 at 23:12:19
Yes it worked! However, I believe the new IE8 is creating the problems I am having with my puter!
Again thank you for the reply

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#5
January 6, 2011 at 08:51:39
I would suggest uninstalling IE8 and reverting back to IE7. For some reason IE8 is too jammed with security and doesn't work well with xp. IE7 should work fine.
Then set your critical updates so that it does not prompt you for IE8 again.

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#6
January 6, 2011 at 17:20:00
I opened control panel clicked add/remove programs. There is NO remove button for IE8. Any suggesstions

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#7
January 7, 2011 at 00:10:26
it may be integrated into sp3, in that case, the only way you can remove it is to uninstall sp3, then uninstall IE8 and it will revert to IE7 if you had it installed.
I have had no trouble getting rid of SP3 and using SP2 and IE7.

If you decide to uninstall SP3, make sure to stop that critical update, as well as the IE one and then you can set it back to automatic.
I do that on quite a few repairs in my shop. But that is all up to you.

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#8
January 9, 2011 at 18:05:35
Thank you again! I removed IE8 then had problems logging on. I had to use F8 for each logon. So I then had to do a system recovery which installed the original programs. I have installed IE7 and all works well.
Thank you for your assistance!

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#9
January 9, 2011 at 21:57:20
Thanks for posting back, glad it worked for you

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