Banking Sites

April 12, 2010 at 02:05:39
Specs: Windows XP
Hi,
I'm having problems logging on to banking sites. I was always able to get on to the Halifax site before, but a few weeeks ago the problem started. I think it started after there was a Trojan alert and McAfee dug out a couple of dodgy items. If I type in the Halifax address and enter, it tries to go to the site, the address cpmes up in the address bar (https://www.halifax-online.co.uk/MyAccounts/MyAccounts.aspx?PSF=DisplayMyAccounts:viewMyAccounts:a32ed570-f9c7-4d07-8cbf-7b3b4d1f9651., the little "verisign" symbol comes up with the padlock beside it, at the bottom right of the screen it says "done" BUT the screen is white.. blank. It's like something is stopping it displaying the page.

I actually just went through to the Halifax main site and clicked online sign in and managed to get to the login page. I added my passwords etc clicked sign in, but again White. Address bars look fine, "done" at the bottom.

It's definitely this desktop computer as I can access the website from other laptops in the house using the same router (although wirelessly) no problem at all. Very occasionally I do actually manage to get on and use the online banking as normal, but then I lose it again for days.

I have Windows XP (up to date servicepacks) IE 8 (up to date) McAfee Internet security and my ISP is Virgin cable 10Meg.
Any ideas?

Thanks guys.
Steve.


See More: Banking Sites

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#1
April 12, 2010 at 02:49:33
For a start, do a full scan with McAfee. Then try a different
browser, just to see if it works, if so at least you know it's a
problem with IE.

"I've always been mad, I know I've been mad, like the most of us..."


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#2
April 12, 2010 at 03:20:55
I have done several scans since the incident and all have been clear. At the time, there were trojans detected and I had to block a registry change. The restore history choices had also disappeared. I had IE6 at the time and have recently updated to IE8, but the problem persists
I was reading another thread with a similar problem:
http://www.computing.net/answers/se...
Could mine be anything like this?
I did the AVZ log thing, but got a bit lost after that.

Thanks.


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#3
April 12, 2010 at 03:28:48
How about re-installing Internet Explorer?

http://support.microsoft.com/kb/318378


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Related Solutions

#4
April 12, 2010 at 03:42:29
Well, I've installed IE8 since the problem started and that had no effect, so I don't think that's the problem.

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#5
April 12, 2010 at 06:47:02
Not sure it will help, but look here;

http://support.microsoft.com/gp/pc_...

MIKE

http://www.skeptic.com/


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#6
April 12, 2010 at 08:37:28
Next time you get the white page ping the site. Is it successful?

Review your DNS settings in tcp/ip properties. Ping the dns server to make sure you have a live connection.

Our accounts payable person, contrary to policy, was downloading scrapbooking zip files that contained a trojan which delivered a keyboard logger and hacker tools. Our bank account was compromized to the tune of 120K. Fortunately the Back caught it and didn't allow the transactions to take place.

I mention this because you appear to be inadaquately prepared and protected to combat such stealth as in common on the internet now.

Invest in some professional grade software tools to keep your pc protected.


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#7
April 12, 2010 at 09:19:17
Why do you say I appear to be inadaquately prepared and protected? I have a security system, McAfee and I ensure it is always working correctly and updated. I do a full system scan once a week.

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#8
April 12, 2010 at 09:56:49
I do a full system scan once a week.

I do a scan every day.

There are a lot more nasties out there, you might also want to consider getting either:
Spybot
http://www.safer-networking.org/en/...
or
Malwarebytes
http://www.malwarebytes.org/

You might be surprised by what they find.

MIKE

http://www.skeptic.com/


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#9
April 12, 2010 at 10:03:05
Honkycat
If I were doing online banking as you are I would have a sonicwall firewall for a router with update subscription and norton endpoint installed. I would make sure ms updates were automatically installed. I would do regular restore points and backups. At the hint of a trojan I would be coming up in safe mode and doing a restore point. I would be monitoring for keyboard loggers.

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#10
April 12, 2010 at 12:52:40
Get a linux live cd or a barts/ubcd4win live cd and try it. If it works then you are pretty sure it is your OS.

Playing to the angels
Les Paul (1915-2009)


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#11
April 12, 2010 at 12:57:41
If it is indeed your computer, buy a new computer and follow what the American Bankers Association have recently suggested HERE - dedicate it for Online Banking only.

i_Xp/Vista/W7User


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#12
April 12, 2010 at 15:17:31
MalwareBytes, already mentioned, is good for unearthing problems that AV's can miss. They have a small, free version which you can simply use to scan your machine every now and then.


What's the time?


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#13
April 12, 2010 at 17:54:47
It's possible that a trojan or some malware has hacked your TCP "stack" in some way. The stack can be rebuilt by the process of removing TCP components and reinstalling them, but it's not recommended unless you know exactly what you're doing. You could end up with an unusable internet connection, and it's not possible to reinstall TCP totally in Windows.

One possibility is that XP/TCP is not communicating its maximum packet size properly for secure connections, and there's an easy (and reversible) fix. Go here and download and run the SG TCP Optimizer to reduce the packet size (MTU). I'd suggest setting it at 1400 - make a note of the current setting before you change it. Please get back here and let us know if this works.


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#14
April 13, 2010 at 03:07:58
Thanks everyone. I used malwarebytes and discovered to my horror that I had a System32 Trojan. I think this has now been removed and the banking sites are now working. I used Superantispyware and Combofix as well and all are showing I'm clean... hopefully. What does this type of trojan do? I've changed my passwords and nothing untoward has happened until now anyway. So much for McAfee!

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