Attachments won't open in Outlook 2007

Microsoft Outlook 2007
July 29, 2010 at 13:06:10
Specs: Windows XP
In my company, one of my bosses is running Windows XP and has an intermittent problem. Word and Excel email attachments will intermittently not open, Word and Excel will also not launch from the Desktop. In Outlook 2007, previewing a file shows the file intact.

Sometimes, the files will open, but it takes up to five minutes for them to open. I have made sure these documents are associated with the proper program and I have cleared the temporary file in Outlook by going through regedit to find the culprit HKEY.

I am totally baffled as to why this is occuring. Can you help?

Email answer is preferred...
stevenking(at)sccna3.org


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#1
July 29, 2010 at 14:26:06
"Word and Excel will also not launch from the Desktop"

Do a repair install of the Office Softwre.
Also check the computer for viruses.

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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#2
July 30, 2010 at 11:39:09
Update...without reason...the CPU seems unaffected. The user says this happens indiscriminately.

Theories?


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#3
July 30, 2010 at 12:15:01
stevenking you do realize you have posted your email address for the world to harvest and sell it to spammers?

I would suggest you edit it out.

I would further suggest a repair install of xp and a repair of Office if running chkdsk /f, disk cleanup, defrag, update AV/malware definations have no improvements.


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#4
July 30, 2010 at 12:22:54
how do you edit a post?

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#5
July 30, 2010 at 13:34:01
Use the most right icon at top of the posting, you'd like to edit.

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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