Solved At Win XP Fax install fails

September 30, 2011 at 21:34:54
Specs: Windows XP
At start-up, Windows Installer tries to install Fax, says cannot find file "1" on disk drive (does not exist). ALSO tries to install PhotoGallery, says cannot find file"1" on disk (does not exist).
Add/Remove does not list either FAX or PhotoGallery installtion or program. When cancelled, will repeat several times before giving up and normal installation of windows completes. Is this a trojan? How to clear?

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October 1, 2011 at 08:39:17
✔ Best Answer
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.

The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

If it's a Dell computer...
Go here for how to find the Service tag "number":

Tell us what it is.

If it's a HP or Compaq computer.....
Go here:
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

The model is often also displayed on a logo (graphical) screen early in the boot, but it's often not as specific as the specific model number.

You have not provided enough information.

E.g. answer these...

When did you first get Windows Installer trying to install these two things ?

After you had re-loaded the original software installation for your brand name system (probably HP or Compaq) computer ?

After you had tried to install software for a HP multifunction printer, etc. ?

After you had used some sort of Registry cleanup program ?

Do you have a HP multi-function printer, etc. connected to your computer or that you want to use with the computer ?

I found when I searched on the web that the combination of Windows Installer trying to install Fax and PhotoGallery (or Photo Gallery) appears to be an HP (or Compaq) ONLY problem.
You probably have.....
- a HP (or Compaq) computer

and / or you have or did have
- a HP multifunction printer, etc., possibly a Photo Smart model, that may optionally support Fax use.

"Is this a trojan?"


Your Windows Installer installation files trying to install those two things problem is due to software not being successfully installed initially, for whatever reason.

"How to clear?"

What you need to do depends on whether or not you still need to install software for a HP multi-function printer, etc. .

"When cancelled, will repeat several times before giving up and normal installation of windows completes"

Why did you say normal installation of windows rather than something such as windows loads normally after that.

Were you re-installing the original brand name system software installation,or were you just loading an existing Windows installation ?
I'm assuming the latter is your situation.

Apparently the Windows Installer installation file for Fax is fax.msi, the one for Photo Gallery is photogallery.msi

AFTER this......
" When cancelled, will repeat several times before giving up and normal installation of windows completes"

Go here and download (Microsoft's) Windows Installer Cleanup Utility:

See response 2 in this for further information:

What you need to do is delete the Windows Installer listings for Fax and Photogallery, assuming that's how they're listed, and that they are listed.
OR - there may be one for a HP multifunction printer etc, model, instead of Fax or Photogallery.
Delete the lines for Fax and Photogallery (or Photo Gallery) if they're there.
If they're NOT there....
NOTE that if you have a HP computer that still has it's original HP supplied software installation, DO NOT delete anything with HP or similar in the line unless you're SURE it's the right one - if in doubt, copy down the lines with HP or similar in them and tell us what they are, DO NOT delete it / them.

If you need to install the software for a HP multi-function printer etc. again, you need further instructions about how to do that the PROPER way.

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October 8, 2011 at 15:53:49
Computer word search found "PhotoGallery" in an HP file. I then searched my old installation disks to find a HP printer installation disk, which I inserted into my E drive. Eventually, that solved the problem! Evidently the printer installation function someway had failed, probably on an automatic update, and I had no way of knowing what needed to be done. Thanks for the attention and help provided.

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October 8, 2011 at 16:00:14
Thanks, The clue was to find that "PhotoGallery" was an HP item. I found and used an old HP printer installation disk to asist in clearing the problems.

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Related Solutions

October 8, 2011 at 16:03:08
Incidently, I find that this web site is very confusing! Unrelated information, etc. make it difficult how to respond!

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October 9, 2011 at 07:37:36
We're glad to hear you solved your problem.

"Incidently, I find that this web site is very confusing! Unrelated information, etc. make it difficult how to respond!"

You need to explain that more clearly.

If you are referring to the answer posts sometimes being seemigly unrelated to the topic, our biggest problem on this site is the person who started the topic often has not supplied enough information - some of us who answer regularly make guesses about what the problem really is or is caused by, going by that insuifficient information.

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October 9, 2011 at 08:45:37
I'm certainly thankful for your attention and support to this web site. Thank You!! However, I do think those with a problem would have to be quite computer literate to provide all the information you think needed to be provided in an initial query. And sometimes the answer could be quite obvious with far less information submitted.

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October 9, 2011 at 11:28:33
We usually don't get enough info from the person who started the topic to determine whether they are computer literate or not, especially initially.

Some who answer here assume that the person who started the topic is computer literate - that's very common all over the internet - but I don't.

I try to provide enough info such that even someone who knows little about computers has been provided with enough info to solve their problem(s)

Providing more information than the person who started the topic needs if they're computer literate is never a problem - providing not enough info if they're not computer literate is.
Personally, I really don't care if those who are are more computer literate who read my posts don't need all that info I provide. My primary concern is to answer, or help solve the problems of. the person who started the topic .

Being computer literate doesn't necessarily help regarding solving problems. Lots of people know how to use the operating system and programs in it properly, but they've had very little or no experience with solving problems.

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October 9, 2011 at 13:00:17
To: Tubesandwires. OK, 'nuf said! I thank you very much for the help. FYI, I'm an 85 year old retired EE. I started with testing, maintenance and repair of analog computers, and designed a few myself. Got into digital stuff starting with a course in Boolian Algebra in the mid 1950's. I used that knowledge to debug Titan and Gemini relay controlled ground launch systems.

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October 9, 2011 at 13:50:45
I'm 60.
I never fiddled with computers until 1988, and have never fiddled with programming.
I've never taken a computer related course, but I did take a three year course in electronics in high school (integrated circuits were a very recent thing back then).
It's been learn as I need to regarding computers, mostly regarding fixing problems.
I took science at university, rather than going to a technical school (the three year electronics course took one year off of an Electronic Technician course) but didn't finish (finished 2 years - 3 years minimum required for B of Science - I was trying to qualify for Pre-med - my grades were okay, except for trig and organic chemistry, but not good enough for that.).
I became a Journeyman Carpenter, who also knows how to do lesser electrical, plumbing, sheet metal, roofing, etc. jobs, but I am no longer doing that because of major back problems.

My Dad is 86. He used to work for Alberta Government Telephones, which is now Telus and is in several places in Canada, not just in Alberta. He has a Bachelor of Science degree, and his official title became "Assistant Telephone Engineer" or similar, despite him not having an Engineering degree. He fiddled with some programming on main frame computers some, in Basic.

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