|Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard. |
The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.
If it's a Dell computer...
Go here for how to find the Service tag "number":
Tell us what it is.
If it's a HP or Compaq computer.....
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
The model is often also displayed on a logo (graphical) screen early in the boot, but it's often not as specific as the specific model number.
You have not provided enough information.
E.g. answer these...
When did you first get Windows Installer trying to install these two things ?
After you had re-loaded the original software installation for your brand name system (probably HP or Compaq) computer ?
After you had tried to install software for a HP multifunction printer, etc. ?
After you had used some sort of Registry cleanup program ?
Do you have a HP multi-function printer, etc. connected to your computer or that you want to use with the computer ?
I found when I searched on the web that the combination of Windows Installer trying to install Fax and PhotoGallery (or Photo Gallery) appears to be an HP (or Compaq) ONLY problem.
You probably have.....
- a HP (or Compaq) computer
and / or you have or did have
- a HP multifunction printer, etc., possibly a Photo Smart model, that may optionally support Fax use.
"Is this a trojan?"
Your Windows Installer installation files trying to install those two things problem is due to software not being successfully installed initially, for whatever reason.
"How to clear?"
What you need to do depends on whether or not you still need to install software for a HP multi-function printer, etc. .
"When cancelled, will repeat several times before giving up and normal installation of windows completes"
Why did you say normal installation of windows rather than something such as windows loads normally after that.
Were you re-installing the original brand name system software installation,or were you just loading an existing Windows installation ?
I'm assuming the latter is your situation.
Apparently the Windows Installer installation file for Fax is fax.msi, the one for Photo Gallery is photogallery.msi
" When cancelled, will repeat several times before giving up and normal installation of windows completes"
Go here and download (Microsoft's) Windows Installer Cleanup Utility:
See response 2 in this for further information:
What you need to do is delete the Windows Installer listings for Fax and Photogallery, assuming that's how they're listed, and that they are listed.
OR - there may be one for a HP multifunction printer etc, model, instead of Fax or Photogallery.
Delete the lines for Fax and Photogallery (or Photo Gallery) if they're there.
If they're NOT there....
NOTE that if you have a HP computer that still has it's original HP supplied software installation, DO NOT delete anything with HP or similar in the line unless you're SURE it's the right one - if in doubt, copy down the lines with HP or similar in them and tell us what they are, DO NOT delete it / them.
If you need to install the software for a HP multi-function printer etc. again, you need further instructions about how to do that the PROPER way.