Apps Won't Run After Downloading CCleaner

January 21, 2010 at 17:19:43
Specs: Windows XP
I've done some searching at this site but not found this exact problem addressed. I believe it may be virus related because the other night, after downloading and running a recommended temp file cleaner called “ccleaner,” I received a warning from my AV that a trojan horse was detected. I moved it to "the chest" as the program advised. The next day I booted my PC and it seemed to load normally but any application I ran froze after about 5 minutes and it now does so every time I reboot. When I try safe mode, I only get screen full of white code lines on black background. I attempted to run my virus program and it starts a routine memory check but stops each time after about a minute at the same file - sshnas21.dll - and freezes there. No other programs will run, including Windows Task Manager.

Any suggestions would be appreciated.

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January 21, 2010 at 19:18:37
Can you download? Go to the link below and download Superantispyware and run it. You may need to do that while in Safe Mode with networking.

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January 22, 2010 at 11:29:51
This file appears to be a Trojan in disguise. Examine some of the links below.


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January 22, 2010 at 13:21:35
If you can't get into safe mode and nothing runs in normal mode... you have three options. Find a bootable AV that you can burn to disk, run a windows repair and hope that you can get into safe mode afterwards to run Superantispyware or prepare for a reformat. You can always back your data up prior to reformatting as well. Just shove the current drive into another computer and pull over all the data you want saved.
Personally I would find some tools that the computer can boot from and exhaust that avenue first.

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January 22, 2010 at 16:49:36
Thanks for the thoughtful responses. I did manage to get into safe mode with networking and downloaded Superantispyware. But when I attempted to run it, I repeatedly got this message: "'The system administrator has set policies to prevent this installation." I'm the only "administrator" I'm aware of on my own PC and I've set no such "policies." I spent some time poking through the files in Administrative Tools in Control Panel but could not find anything that looked relevant. I also Googled sshnas and learned it's indeed an ugly virus, as you all confirmed. Can you guys spoon feed me a bit more on how to change or get around this unknown "policy"? Was it possibly created by the virus?

Thanks much.

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January 23, 2010 at 22:01:36
try regtweaker,it include ie tool,system optimizer,application optimizer,download the free version here:

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