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an application is requesting access to a prot

Microsoft Outlook 2003 (full product)
November 23, 2010 at 10:11:00
Specs: Windows XP, 2G
After applying Nov 2010 patches to Win XP, Outlook Pro 2003 freezes intermittently requiring reboot when creating email or moving up & down list of emails. Never had problem before. Using SP3, WinXP Pro-ver. 2002, 2G ram.

Have scanned multiple times with VIPRE, MalWareBytes, Norton Online Scan, Avast (preboot scan) with no virus or trojan found. VIPRE is normal antivirus software used with ZoneAlarm Free version as firewall.

Video Card is ATI Sapphire HD 2600 Pro - have uninstalled ATI drivers. Have Logitech Webcam but have uninstalled drivers. No change.

I use msconfig for selective setup. Have disabled as many processes as possible. Basically VIPRE, ZoneAlarm & Win Drivers are started. Regularly clean up inet files with CCleaner and run registry cleaner as well. System runs very well & is lean, mean and clean.

Only problem is Outlook email freezing and popups saying spoolsvc is trying to access protected item. Can't figure out what has changed and causing problem.

See More: an application is requesting access to a prot

November 23, 2010 at 10:32:55
Try these 2 cleaners:
1- Trojan remover
2- Hotman Pro
Remove all they find

Some HELP in posting on plus free progs and instructions Cheers

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November 23, 2010 at 11:22:45
Ran both of them.
Trojan remover found nothing.
Hitman Pro found
---Possible variant of the TDL3 (alias Alureon) rootkit detacted. The device stack of the hard disk is referencing a hidden driver. This could affect the detection of malicious files.
---mouclass.sys at c:\windows\system32\driver\
---about 10 others but they were exe files I had created (I am a programmer).

Hitman Pro gave no solution for TDL3 and could not upload anything to scan cloud for checking.

Found this link about mouclass.sys which was a similar problem. I don't have redirect problem though.


Is TDL3 msg false or if not, how to deal with it? Opinion on mouclass.sys?

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November 23, 2010 at 12:22:21
run TDSS killer and that will remove any unwanted rootkits if they are present.

Some HELP in posting on plus free progs and instructions Cheers

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Related Solutions

November 23, 2010 at 14:08:34
Ran TDSS killer and that removed the trojan. HitMan Pro showed no rootkit trace and the mouclass.sys didn't show up on the scan.

I am able to start MalWareBytes from it's correct filename now. Before I had to rename it to get it to open.

We will see if that cures the Outlook freeze problem. Thanks so much for your help!

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November 26, 2010 at 09:44:14
After several days, Outlook 2003 still has intermittent freezing problems. Ran HitMan Pro again with negative results. I think the system is virus and trojan clean.

I've seen other posts about Outlook 2007 freezing after Nov patches but nothing about OL 2003. Any other suggestions?

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