All printers don't print; no messages

November 21, 2009 at 08:40:34
Specs: Windows XP, Intel 256MB
I have a second computer, an HP Compaq business desktop running Windows XP. Up to a few months ago it was working with a Canon BJC-210 without no problems. This week I discovered that I can no longer send files to the printer even after re-installing the printer and its driver. I am having the same problem with another printer, an Epson Stylus MX8400. I have checked Control Panel and found nothing obviously wrong. In both cases, I cannot print even a Test Page. Yet the system has not displayed any error messages. Windwos XP's Troubleshooting instructions prove no help. I suspect that there may be something wrong with my computer's software setup and will appreciate very much anyone's advice.

Julian

vb


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#1
November 21, 2009 at 09:21:22
Can you post the output of this command:


start > run > "cmd /k sc query spooler" (with out the double quotes)

To copy the information:
right click > mark > drag left click over the text(you will see it highlighted as you drag) > right click(now the text should be copied - it won't bring up a menu).


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#2
November 21, 2009 at 09:53:10
Another thought:

If you go into "printers and faxes" in the control panel and right click on the printers do you get the options "use printer offline", "use printer online", "pause printing", "resume printing" or "cancel all documents"?

If so which ones?

Also is there a number under the printer name?


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#3
November 21, 2009 at 12:07:21
Hi, Judago,

Thanks for your thoughtful replies. The following is what I saw when I ran "cmd /k sc query spooler" per your advice.

Service_Name: Spooler

Type: 110 WIN32_OWN_PROCESS (Interactive)

State: 4 Running
(Stoppable, not_pausable, accepts_shutdown)

Service_Exit_Code: 0 (0x0)

Checkpoint: 0x0
Wait_Hint: 0x0
-----------------------------------------------------------------------------------------
When I go into "printers and faxes" in the control panel and right click on the printers, I do get the options "use printer offline", "use printer online", "pause printing", "resume printing" or "cancel all documents"?

If so which ones? All of the above.

Also is there a number under the printer name? No, not any.
---------------------------------------------------------------------------------------
By the way, my two printers are the USB type. How can I find out their port numbers? Also, Windows XP seems
oblivious to their presence or absence, and shows no error messages. When I install them, I use USB1: and USB2:
---------------------------------------------------------------------------------------
---------------------------------
-------------------------------------------------------

vb


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#4
November 21, 2009 at 19:07:09
Well the first bit of data at least tells us that the print spooler is running(which is a good thing).

****************************
If so which ones? All of the above.

Really? Because some are meant to be toggles(Maybe both printers combined lists all of the options):

"use printer online" or "use printer offline"

"Pause printing" or "Resume printing"

And "cancel all documents" would also suggest there are documents in the que, as it normally doesn't appear if there is not.

The reason I asked this is because if somebody had clicked on(or somehow they became set) "pause printing" or "use printer offline" all documents would be silently sent to the que and not the printer until the option was changed.

****************************************************

What I suggest you do on each printer is select the options "cancel all documents", "resume printing" and "use printer online" if they are available, do not select "use printer offline" or "pause printing".

**************************************
By the way, my two printers are the USB type. How can I find out their port numbers? Also, Windows XP seems
oblivious to their presence or absence, and shows no error messages. When I install them, I use USB1: and USB2:

I can't think of an easy way to do it, the printer posts a usb id to the system and windows binds it to the drivers, usually silently. Though the standard device connected sound is normally played when the printer is connected.

Have you tested the usb ports are working with another device?


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#5
November 22, 2009 at 04:30:04
Maybe computer is shutting down USB to save power.

I find in Device Manager, USB Root Hub, under Properties, there is a "Power Management" tab. Uncheck the box there, in both Hubs. Restart computer.

I had a USB device shutdown when not being used.


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#6
November 22, 2009 at 12:47:10
I am copying the Device Manager's USB information here for
everyone to look at.

Universal Serial Bus Controllers
Intel(R) 82801EB Universal Host Controller - 24D2
Intel(R) 82801EB Universal Host Controller - 24D4
Intel(R) 82801EB Universal Host Controller - 24D7
Intel(R) 82801EB Universal Host Controller - 24DD
USB Print Support -> UC-1284B Printer Cable
USB Root HUb -> (2 ports available 0mA)
USB Root Hub -> (2 ports available 0mA)
USB Root HUb -> (USB Print Support 100 mA, Wireless USB Network Adapter ver.2.6 500 mA)
USB Root Hub -> (8 ports available 0mA)
-----------------------------------------------------------------------
All HUBs and USB Print Support are indicated as enabled and working properly. The wireless adapter is still working at the moment.

The two physical USB ports, one connected to the adapter and the other to the Canon printer, are known working ports and have been used with various USB devices such as a flash drive and this wireless adapter successfully.

<1> What is the USB Print Support? Why is my Canon USB printer not shown in the third Root Hub?

<2> The spooler shows the requested print job but there is no printer action or error message. How can I verify that the print spooler is really working?

vb


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#7
November 22, 2009 at 18:36:20
<1> What is the USB Print Support? Why is my Canon USB printer not shown in the third Root Hub?

A quick search reveals that "UC-1284B" is a usb to parallel cable adapter. It's hard to say if it's the problem or not. But I would certainly disconnect the Epson and test the cannon to rule it out.

<2> The spooler shows the requested print job but there is no printer action or error message. How can I verify that the print spooler is really working?

Sometimes the printing preferences have an option along the lines of "spool documents so they print faster" but I wouldn't hold my breath.

It's possible to bypass the spooler by using the api in a program, I'll have a look into writing a test program.


This whole issue is starting to look more and more problematic............


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#8
November 22, 2009 at 18:56:42
<1> Thanks very much for your thoughtful follow-up. By the way, the Canon BJC-210 was the only printer connected to my spare Windows XP computer. I don't own a Lexmark printer and had the Epson removed to simplify my troubleshooting. Your comment on the "UC-12848" cable is very interesting. It has just dawned on me that the Canon-to-PC cable is not a true USB cable but rather a parallel-to-USB cable. Should it be instatlled at LPT1: instead of USB001:?

As I began to doubt the soundness of the Canon machine in spite of its previous good record, I decided to move it over to my regular Windows XP system. Installing it and its driver was not too bad. The interesting thing is that I am having the same trouble at my regular computer site, where I have no trouble with my good old HP 722C parallel printer.

Probably I can assume that I am dealing with two questionable printers, the Canon BJC-210 and the Epson Stylus MX8400 I have received as a free machine with a cartridge problem. I wish to thank you and Chuck 2 for your valuable ideas and I'll certainly dig deeper into this new subject of USB ports.

vb


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#9
November 22, 2009 at 20:04:00
Sorry I couldn't be of much more help...

Good luck anyway.


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#10
November 22, 2009 at 20:16:36
It just dawned on me, since you have a regular parrallel printer have you tried connecting the cannon with it's cable(i.e the regular Parallel cable) to rule out the parallel to usb adapter?

(Oh and you are correct I wrote lexmark when I ment epson)

[edit]
Forgot to mention it should be installed to usbXXX because of the adapter. Usbxxx is a virtual printer port, it can be connected to any of the usb ports on the machine and windows will bind it to the virtual port.


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