All DVD and CDs have stopped workin

Hewlett-packard / Dw235a-aba a562n
January 13, 2009 at 13:22:46
Specs: Microsoft Windows XP Home Edition, 3 GHz / 1023 MB

Was wondering if anyone can direct me in the right direction on this one. All the sudden my DVD writers have stopped working. (HP DVD Writer 300c and Philips DVD8421) I go to CP - System - Hardware - Device Manager and both have a yellow astrik beside them. Tried uninstalling and reinstalling them, No luck. System says it can not install drivers. Took them out of the computer and tried a couple of CD read onlys that I have laying around. Same thing. No matter what I install it always comes up as can't install driver so I'm pretty sure it's not the unit itself.

Sooooooo I go looking for drivers. Can't find anything on the HP or Philips site. Been poking around looking for answers and saw where someone said the drivers are on the Windows CD which does me little good for obvious reasons.

Buuuut considering no DVD or CD of any kind will work I'm not totally sure if it's a driver issue. I'm just guessing it's the place to start.

Only thing I might add is this was my daughters computer. When she was writing files to transfer to her new lap top she tried to set up a home network and the problem seems to have started then. This might be the cause or just a coincidence of timing.

Any help would be really appreciated. Normally I'd take it to geek squad and say fix it. But with the economy the way it is I'm pretty much on my own here. I'd like to set this up for my business but can't load Quickbooks or anything else for that matter without a CD reader at the very least.

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January 13, 2009 at 13:28:30
I should have stated that the computer was riddled with viruses when I got it from my daughter. I put norton on a usb stick to get it over and it found a couple downloaders and trojans.

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January 13, 2009 at 17:41:15
In this case, just play it safe and reinstall
Windows. The computer should either have a
recovery partition or a restore disc. If you
have the disc, use that instead.

On the modern day Windows world, you
technically don't have drivers for optical

Of course, the first thing you should do is
double click the drive in Device Manager and
see what the error is and post it. That's
the most helpful thing.

But if it's riddled with Virus (even though
you say "was" you can bet there's something
that couldn't be caught), the only true safe
and sure way is to completely reinstall
Windows after a format.

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January 13, 2009 at 20:10:57
Hey thanks for reply Hakemon. Here's what it tells me.

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

If I do have to reload windows will I have wipe it completely or just try to fix the install?

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Related Solutions

January 13, 2009 at 20:45:51
You could attempt a repair install. This deletes system files
and replaces them, keeping your files.

But, remember, the virus/spyware may not all be caught. I
have found in tests that multiple scanning utilities will
mostly find the same thing, but sometimes find others that
the other didn't catch. Which begs the question: What didn't
all of them find?

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January 15, 2009 at 04:15:39
Weeeeeeeell I took your advice and wiped it clean and started over. Pain in the you know what but glad I listened to you Hakemon, will be better in the long run.

Buuuuuuut I've hit a little snag. Reason I did this is the power box in the old computer went up. And all the sudden giving me no chance to burn files. I didn't think it would be a big ideal. I planned on taking the old hard drive and putting it in the new machine as a secondary and copying everything over like I've done in the past with spiffy results.

Problem is the old hard drive has a very different power cable than the new box. In the new box it has those traditional fat white clips with four wires, yellow, black, black, and red. The old hard drive, (the one I need the files from) has a wider, flattened black clip with what looks like ten or so prongs, (hard to tell, they are very small). And it has not only the yellow, black, black and red wires coming out of it but in addition an orange wire.

Sooooooo I'm looking for options. Do they sell some kind of converter clip?

I guess I could buy a new power box for the old HP but it's not really worth it. This would be the second and if I remember correctly I spent between 50 and 100 for the last one. Why do HP power boxes always go up or is it my bad luck. Happened to a couple other HPs I had.

Only other option I can think of is to have some service copy my files but that is probably just as pricey if not more so.

Any suggestions?

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