Aftermath of fixing Dell desktop BSOD error STOP 0x24

Dell Dimension e510 desktop
November 8, 2011 at 12:20:11
Specs: Windows XP Media Center Edition 2002 Service Pack 3, Pentium D /2 GB
I recently had to fix a blue screen error (STOP: 0x24......) by using the windows xp cd to boot windows to do a chkdsk /r and the result was windows found and fixed some files then windows booted normally but slow and got my desktop back with all my icons. Now
1) I somehow double clicked on the taskbar and it disappeared I tried moving my mouse around the corners of the screen it's nowhere to be found,
2) I cannot boot in safe mode I just get a black screen with the words safe mode on the screen and the computer's specs,
3) Explorer doesn't open at all, not even through the task manager by using the option "new" app "explore.exe" which when run it opens up my documents instead of internet explorer, and
4) The icons on the desktop are locked without that option being chosen so now I can't drag files or folders to an external drive I have. PLEASE I NEED HELP BADLY BEFORE I HAVE TO DECIDE TO REINSTALL WINDOWS XP

See More: Aftermath of fixing Dell desktop BSOD error STOP 0x24

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#1
November 8, 2011 at 15:38:49
You are probably infected, which can take a long time to fix.

Sounds like you are in a hurry, make sure when you reinstall, you delete all partitions & format to NTFS.

D to Delete the selected partition
http://www.blackviper.com/Articles/...


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#2
November 8, 2011 at 17:08:12
Response removed - posted in error.


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#3
November 8, 2011 at 19:12:02
Make sure your hard drive is okay, otherwise your efforts may be wasting a lot of your time.

Test your hard drive with hard drive manufacturer's diagnostics.

E.g.
Seagate's SeaTools will test (almost) any brand of hard drive.
http://www.seagate.com/ww/v/index.j...

Do the long test.

The Dos bootable versions of SeaTools can test the hard drive when Windows will not load properly, or even when the drive has no data on it.

It the drive itself passes the test, any data problems on the drive can be fixed one way or another.


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Related Solutions

#4
November 9, 2011 at 00:37:24
I'm not at all in a hurry, I'd rather find solutions to all 4 problems or at least the 4th problem (locked icons) because there are hundreds of mp3 files in folders on the desktop that I need to transfer to my external drive but those options do not work ("send to" and not even dragging), even the files in the folders are locked.
I forgot to mention I did test the hard drive with Dell diagnostics and there were no problems found.
I would love to find the taskbar/start menu and explorer, is there another way to get to system restore option to maybe to restore it back a few days before the blue screen error?
I DO NOT WANT TO HAVE TO REINSTALL WINDOWS.

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#5
November 9, 2011 at 00:54:46
"I would love to find the taskbar/start menu and explorer"
Why you lost them, is probably the big question.
Lets see how this goes, you still may need to post in the security forum.

117. Restore Taskbar and Start Menu
http://www.kellys-korner-xp.com/xp_...
http://www.kellys-korner-xp.com/xp_...
http://www.kellys-korner-xp.com/xp_...
http://www.kellys-korner-xp.com/reg...

http://www.computing.net/forum/secu...


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#6
November 9, 2011 at 11:45:43
"Tags:Dell Dimension e510 desktop"

"Windows XP Media Center Edition 2002 Service Pack 3"

Most Dell models I've come across that had XP Home or Pro on them originally came with Recovery disks, one of which is a Dell labeled "XP Re- installation" CD or similar. There was no second partition on the original hard drive brand name software installation that had all the data necessary to load the original brand name supplied contents of C if they had that slightly altered OEM Windows XP disk.
When you have the "XP Re- installation" CD or similar for Home or Pro, running the Repair installation of Windows procedure MAY fix your problems and it takes less than an hour to run, and you will NOT lose the personal data you have added to the partition Windows was installed on (if something goes wrong during the procedure that causes Windows to not load properly afterward, your personal data is still there for you to copy another way in any case when that happens, if the physical hard drive is NOT in the process of failing).

See response 10:
http://www.computing.net/answers/wi...

Scroll down to:

"- If that doesn't help, you can try running a Repair installation of Windows"
....

The situation is different for XP MCE versions.

All MCE versions are OEM versions that have additional data that such that there is more data than can fit on one CD.

I have the official Microsoft OEM 2 CD set for MCE 2005 - I got it for a generic desktop system. It costs more than Microsoft's official OEM XP Home, less than Microsoft's official OEM XP Pro 32 bit. My brother has that set too. I've installed it at least a half dozen times (on the same computer that has had three different mboards).
Some places on the web were still selling the official Microsoft OEM 2 CD set for MCE 2005 the last time I checked.

All MCE versions have all the features XP Pro 32 bit has, except for a few features most people don't use.

A brand name system with an MCE version on it is likely to have a Recovery disk set that is a multi disk archive you must install all in one go to install all of the original software rather than just the MCE version.

If your system is an exception and has either the two CDs to install the OEM MCE version, or the DVD equivalent of that which I've never seen (Microsoft itself doesn't make that), you can run a Repair installation of Windows and NOT lose the personal data you have added to the partition Windows was installed on.

However, all the MCE versions Setup's have bugs.
When you run the Repair installation of Windows procedure, you can't load files from the second CD because of one of those bugs - Setup will not recognize the second CD as a valid source of files no matter what you do. Most of or all of the files on the second CD are for the Media Center feature, it's associated files, and additional multimedia support.

When you install a MCE version from scratch, after a lot of files have been installed from the first CD, you are prompted to insert another CD, but the title of it it asks for is NOT CORRECT. At that point, eject the first CD, insert the second CD, in the SAME drive you had the first CD in. Setup will install a lot of files from the second CD, then you are prompted to insert another CD, but the title of it it asks for is also NOT CORRECT. Eject the second CD, insert the first CD, in the SAME drive the second CD was in, Setup will continue to it's end, and MCE will have been installed successfully.

If problem missing or corrupted Windows files were replaced by running the Repair installation from the first CD, if you quit MCE's Setup after it asks for the second CD, Windows will probably load fine, if your problem was with Windows files it loaded from that one CD
If running the procedure didn't replace the problem file(s), the problem(s) will still be there, and Windows may NOT load properly.

If Windows works after that, at the very least, you must re-install the SP3 updates in order for them to work properly.

Other things...

- you can't make a "slipstreamed" CD that has the SP2 or SP3 Windows updates integrated into it for any MCE version. (Your MCE version probably has SP1 updates integrated into it originally ; MCE 2005, possibly MCE 2004, has SP2 updates integrated into it.)

- you probably CAN make a "slipstreamed" CD from the first CD that has had SATA controller drivers or other drivers or Plug-n-Play IDs of devices integrated into it, however.

- since you can't make a "slipstreamed" CD that has the SP2 or SP3 Windows updates integrated into it for any MCE version, you cannot successfuly run SFC /SCANNOW unless SP3 updates have not been installed in Windows or have been un-installed in Windows before you run it, and for any XP version the SPx updates on the source are the same as the ones installed in Windows. E.g. if you do have an MCE CD and point to that as a source of files, it can't have higher than SP2 updates integrated into it - yours probably has SP1 updates integrated into it.

However if your hard drive partition Windows is on, or the second original partition on the hard drive, has the \i386 folder with all of it's files like many brand name installations do (so you do not need to insert the XP CD when something not installed by default from the CD needs to be installed) , if you point to that as a source for files, doing that MAY be a valid source of files for SFC, or SFC may not even ask you to insert a CD or point to the source - it may find it automatically.
...........


If you don't have the Recovery CD set,

- you MAY have a second partition on the original hard drive brand name software installation that has all the data necessary to load the original brand name supplied contents of C. Consult the info about Recovery in your User's or Owner's manual, or find that info on the Dell web site in the support for your model. possibly in the Service manual.

- if your model came with a Recovery disk set but you bought the computer second hand and they were not given to you, or if you remember having them but don't know where they are now....

Recovery disks for your model are available here:
http://www.myrecoverycds.com/dellSe...

... however, I have no idea whether they have the CDs or DVD to install just MCE (or run a Repair installation of Windows procedure), or they're a multi-disk archive that you must install all in one go to install all of the original software rather than just the MCE version.

You could try emailing someone on that site.
...............

".... a chkdsk /r and the result was windows found and fixed some files then windows booted normally but slow.."

CHKDSK checks one hard drive partition at a time. If you specify no drive letter with a colon character after it, it checks the partition that has the drive letter Windows has loaded from, which is usually but not always C in XP.

If you didn't check other hard drive partitions on the same physical hard drive, there may be bad sectors on that other part of the drive.

Were you looking at the screen while it was running? If yes, if anything about bad sectors was mentioned, test the drive with hard drive manufacturer's diagnostics, rather than just the Dell diagnostics.

If CHKDSK truncated (chopped off) any files, the resulting flies won't work properly, or perhaps not at all.

CHKDSK makes folders when it has recovered lost cluster chains, and make files of the recovered clusters in the folders.

I don't have any of those at present, but here's an example:

".... I have gotten a FOUND.000 folder on my usb drive. I guess from running chkdsk once. It has three files in it:

•FILE0000.CHK
•FILE0001.CHK
•FILE0002.CHK "

Usually the contents of those files are hard to figure out what they were for, especially if they have a lot of machine language characters rather than text.

"A single .CHK file may contain

•a single entire file (or multiple entire files),
•a part (or multiple parts) of a file (or multiple files) or
•a really messy mix of the above.
Most often recovering something useful from those .CHK files is an extremely complicated (though, not entirely impossible) thing to do, thus, most often, it is just less of a headache simply to delete them and forget what happened.* "

NOTE that the FOUND.xxx folders may be normally hidden.

You don't have the option of using SFC /scannow to replace corrupted or missing essential Windows files except in specific circumstances - see the info about that after Other things... above.


Windows often loads more slowly the first time after you have run CHKDSK /F or /R, but it shouldn't load as slowly after that.

Look in Device Manager - make sure there are no yellow ! or red Xs there.

Make sure your drives are running in their proper modes.
http://www.microsoft.com/whdc/devic...

DVD burner drives made in the last 5 years or newer should be running in Ultra DMA mode 4 there. DVD drives older than that and all CD only drives should be running in Multiword DMA 2 mode or similar, or some newer CD burner only drives in Ultra DMA mode 2. Most hard drives should be running in Ultra DMA mode 5 or 6, or 4 for old drives

If any are in PIO mode, if trying setting them to a higher speed doesn't work, you need to
- make sure whatever problem that caused Windows to do that has been removed.
e.g, check all your data cable connections for the problem drives, try changing the data cable. IDE hard drives capable of UDMA66 or higher burst speeds, and IDE DVD burner drives made in the last 5 years or newer, must be connected to an 80 wire data cable.


- then you need to remove certain lines in the Registry Windows has put there to limit the drive to PIO mode.
Start - Run - type regedit, OK, choose Edit - Find - type masteriddatachecksum - delete all the entries on the right that have that - press F3 to search again (there is usually more than one); do the same for slaveiddatachecksum; exit regedit - reboot - your drives should be running at their max DMA, or the mboard's max DMA if that's less.

NOTE - regedit in 2000 and XP saves the location of where it was in the registry the last time you used it. To make sure it searches the whole registry when you search for something in it, in the left column, make sure My Computer is selected and highlighted at the top of the list BEFORE you search for something.
...........


"I somehow double clicked on the taskbar and it disappeared I tried moving my mouse around the corners of the screen it's nowhere to be found,"

That could be cause by data damage or by malware.

"I cannot boot in safe mode I just get a black screen with the words safe mode on the screen and the computer's specs,"

If you're not familiar with Safe mode (without networking), when it works properly, you see a screen filled with lines that show which programs are loading, then it stays that way for the last screenfull for as long as a minute or more, then the Logon screen appears with at least the built in Administrator user and your user listed, you pick a user, then the desktop screen loads, a large window pops up and you are asked if you want to run the computer in Safe mode or choose something else. (Whatever you choose, you can run System Restore to load a previous restore point.)

The computer freezing forever at the screen filled with lines that show which programs are loading doesn't necessarily indicate the last line listed on the screen is loading the program that's is causing your problem with Safe mode, but something is definitely wrong with Windows.
Malware often doesn't load in Safe mode, if it does load there are usually fewer symptoms, and I have never encountered malware interfering with you being able to get to the desktop screen in Safe mode, and it probably wouldn't.

"Explorer doesn't open at all, not even through the task manager by using the option "new" app "explore.exe" which when run it opens up my documents instead of internet explorer,

Explorer.exe = Windows Explorer - that's what loads your desktop GUI interface. If that isn't loading you see no desktop screen.
When you load Accessories - Windows Explorer you're loading a second copy of it with a switch that makes it appear the way Windows Explorer appears.
When you select it that way, Windows Explorer always shows links to the My Documents folder and sub-folders of My Documents below Desktop at the top of it's list on the left.
To examine other things, you scroll down that list on the left and select something else, e.g. click on the My Computer folder to list all the drives, their sub-folders, files.

IEXPLORER.exe (iexplorer.exe) is what loads Internet Explorer.

How long did you wait after you first started up Windows to do that ? If the hard disk activity led stays on or blinks a lot at that time, the cpu activity can be high enough because of Startup programs that are running when you first load Windows that programs DO NOT open right away, but they DO load fine after the hard drive activity / CPU activity diminishes.
If your hard drive(s) is(are) are not able to run at their full speed for whatever reason, it will take a lot longer for those things to subside.

How to load fewer programs as Startup programs as Windows loads.
See response 4 in this:
http://www.computing.net/answers/wi...

"The icons on the desktop are locked without that option being chosen so now I can't drag files or folders to an external drive I have"

That can also be a symptom of excessive hard drive / CPU activity - if so, it will work properly when those things subside.

"....there are hundreds of mp3 files in folders on the desktop that I need to transfer to my external drive ..."

BEFORE you install Windows or the original brand name supplied software installation from scratch, you can use something that has an operating system on it that recognizes all the files on the drive to boot the computer with, then you can copy all the personal files you do not want to lose to elsewhere.
e.g. make yourself a bootable Linux CD or make something such as the Ultimate Boot CD.

If you are able to install just Windows from scratch, only the files that are on the partition Windows is installed on are deleted - it doesn't delete data on other hard drive partitions - so if you have other hard drive partitions that have enough free space you can copy your personal data that's on the partition Windows itself was originally installed on to that / those partitions.


"I forgot to mention I did test the hard drive with Dell diagnostics and there were no problems found."

That sounds good, but you should run hard drive manufacturer's diagnostics to make sure - they test the entire drive space, not just where data presently is, and more thuroughly test the drive. .

E.g.
Seagate's SeaTools will test (almost) any brand of hard drive.
http://www.seagate.com/ww/v/index.j...

Do the long test.

The Dos bootable versions of SeaTools can test the hard drive when Windows will not load properly, or even when the drive has no data on it.

It the drive itself passes the test, any data problems on the drive can be fixed one way or another.

(Only the Windows version(s) of SeaTools can test hard drives inside external hard drive enclosures.)

If SeaTools finds errors in the long test, if the brand of the drive is not Seagate or Maxtor, do the same long test with the brand's own diagnostics.


"I would love to find the taskbar/start menu and explorer, is there another way to get to system restore option to maybe to restore it back a few days before the blue screen error?"

I you're not seeing the normal desktop screen AT ALL, then explorer.exe is not loading properly. It may or may not load in Safe mode in that case depending on what's wrong.
(E.g.. I had that happen when I loaded drivers and associated software for an ATI video chipset AIW card in the wrong order - Safe mode and Enable VGA mode loaded fine.)

If it doesn't load in Safe mode there is probably no way of fixing your problem other than installing Windows from scratch, or installing the original brand name supplied software installation from scratch.

You could try selecting Last know good.... instead of any of the other modes while booting, but usually that doesn't work to get you to the desktop screen when there's something wrong.

If you ARE seeing the desktop screen but things you normally always see on the desktop screen are missing, you probably DO have malware, and the problem can probably be fixed.

Usually installing and running Malwarebytes will fix that problem.

See response 1:
http://www.computing.net/answers/wi...

Note that sometimes you can only install Malwarebytes in Safe mode - in that case, loading Safe mode with networking is required in order for it to be able to update itself.

Ignore the part about loading your latest System Restore restore point unless you did what the guy in that Topic said he did in the first post - loaded a previous restore point.


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#7
November 11, 2011 at 22:18:38
Thank you guys I've read and re-read your replies and for someone who is not computer savvy I'm a bit overwhelmed with all this information and I don't know what to do first.
It seems that the taskbar is in fact somewhere at the bottom of the desktop because today after windows loaded and the icons took few seconds (too slow) to appear on the desktop, there was an arrow at the bottom of the screen pointing toward a blank position where a notification to update Java would be on the taskbar. When I clicked to update I received this message:" The windows installer service could not be accessed. This can occur if you are running windows in safe mode- <which I can't>- or if the windows installer is not correctly installed. Contact your support personnel for assistance".

Any thoughts about this error message above? Remember I'm a novice when it comes to fixing computers , so I would really appreciate it if you can make the responses a bit clearer for me to follow.
I really don't know what to try to resolve first among all these problems.


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#8
November 12, 2011 at 08:02:58
"When I clicked to update I received this message:" The windows installer service could not be accessed."

That can probably easily be fixed, but you have lots of other problems.

See response 3. Test your hard drive.

If the hard drive itself passes the test, your problems can probably be fixed, one way or another.
...........

"I recently had to fix a blue screen error (STOP: 0x24......) by using the windows xp cd to boot windows to do a chkdsk /r ..."

You can run chkdsk /r from any bootable XP CD in the Recovery Console.

Which XP CD did you use ?

Did it come with the computer ?

If yes, is it a MCE 2002 DVD, or did you use the first CD in a set of two CDs for MCE 2002 ?


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#9
November 12, 2011 at 08:37:32
Just for future info re item 3 in your original post:

"explore.exe" is an invalid command (presumably a typo for explorer.exe).

"explorer.exe" is "Windows" Explorer (not Internet Explorer). This is files and folders, amongst other things, so what you got was about right.

"iexplore.exe" is Internet Explorer.

You asked about alternative ways to get to System Restore. See this:
http://support.microsoft.com/kb/304449

By the way, I've removed my response #2. I had wrongly assumed that you had recently reformatted - apologies.


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#10
November 14, 2011 at 22:21:03
I did the manufacturer's (Dell) hard drive diagnostics and here's the result below:
Drive 0 : WDC WD25OOAAJS-75MOAO--Pass
Drive 1 : WDC WD25OOAAJS-75MOAO--Pass
Drive 2 : TSST CORP DVD-ROM TS-H352C--Diagnostics not supported
Drive 3 : No device

To do the chkdsk /r I used the Reinstallation DVD for Windows XP Media Center Edition 2005 with Update Rollup 2 that a Dell Tech gave to me when he came to replace parts on the computer including the hard drive about a year or so ago.

Do you think he gave me the wrong DVD because the system says I have MCE 2002 installed but I used the 2005 to do the chkdsk /r test?

I also did a complete scan with SuperAntispyware and nothing was found. Now it seems that I can't run Malwarebytes to check for trojans or viruses because after the installation I tried to run the software I received this error message:
Run-time error '372'
Failed to load control 'vbalGrid" from vbalsgrid6.o.c.x. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.

I uninstalled and reinstalled it only to get the same result.

As for the internet explorer, as Derek pointed out, I ran the 'iexplorer.exe' from the task manager since I don't have the taskbar and the result was this: Windows cannot find iexplorer.exe,but I see it in the control panel.
Also I tried the alternative way to do a system restore which is the safe mode with control prompt but I received a strange message stating that 'System restore cannot protect your computer, restart and try again'

How can I get the tasbar back on the desktop? Like I said in my last post I feel it's there but way off the screen.

Any thoughts at all about what's really going on with this computer? I need help I really do not want to lose my music files I'm a DJ and I need them. Please help


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#11
November 15, 2011 at 00:32:00
"I need help I really do not want to lose my music files I'm a DJ and I need them"
You are probably infected, safest thing to do now, is to slave your HD to another HD/comp ( no need to bolt it in, just cable it & leave it outside the case )

Your numbers > WD25OOAAJS-75MOAO do not show in google, some parts do, suggesting it is a Sata drive.

What you have to do is make sure in the boot section of the bios that your drive is not the boot drive.

First thing to do is scan your HD with every infection tool on that comp.

When you are sure it is clean, copy your stuff ( don't forget your emails & address book ) onto the host HD or other media.


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#12
November 15, 2011 at 09:32:25
"I need help I really do not want to lose my music files I'm a DJ and I need them. "

We are frequently told similar by many people who have started a Topic (a.k.a. Discussion) here !

If you have data you don't want to lose, you should have at least one copy of the data on a data storage location other than the same hard drive !
There is no excuse for that these days other than laziness !

As I said in response 6...

"....you can use something that has an operating system on it that recognizes all the files on the drive to boot the computer with, then you can copy all the personal files you do not want to lose to elsewhere.
e.g. make yourself a bootable Linux CD or make something such as the Ultimate Boot CD."

Or, you can remove your hard drive, connect it to another computer that has a working operating system, don't boot that computer from your drive (XP won't load all the way even if there's nothing wrong with it if the hardware - main chipset primarily - on the other mboard is more than a little different), and copy the files you don't want to lose to elsewhere.

ALL of your user's personal settings and data is somewhere in (drive letter):\Documents and Settings\(your user name)\(your user name's sub-folders and files), unless you deliberately saved files to other locations elsewhere.

(Possible GLITCH.
If the other computer is running a Windows version, you MAY get Access Denied messages when you try to access your files and folders there.
In that case, see this:
How to take ownership of a file or a folder in Windows XP
http://support.microsoft.com/kb/308421
If the Windows version is not XP on the other computer, there are similar Microsoft articles about the same subject for those Windows versions.)
............

The fact that the Dell diagnostics found no problems with your two hard drives is a good sign.
However, they probably don't test as thuroughly as hard drive manufacturer's diagnostics do - I recommend you testing the drives with one of those, such as SeaTools.

"To do the chkdsk /r I used the Reinstallation DVD for Windows XP Media Center Edition 2005 with Update Rollup 2 that a Dell Tech gave to me when he came to replace parts on the computer including the hard drive about a year or so ago.

Do you think he gave me the wrong DVD because the system says I have MCE 2002 installed but I used the 2005 to do the chkdsk /r test?"

It is illegal, as far as Microsoft is concerned, for that technician to give that DVD, or a copy of it, to you.

It makes no difference which XP disk you use to run CHKDSK /R in the Recovery Console.

Running CHKDSK /R doesn't change the version of the XP installation that's already on the hard drive.

As I said in response 6....

"All MCE versions have all the features XP Pro 32 bit has, except for a few features most people don't use."

The only difference between MCE 2002 and 2005 is, 2005 probably has some newer Media Center related and possibly multimedia related files, and....

"(Your MCE version probably has SP1 updates integrated into it originally ; MCE 2005, possibly MCE 2004, has SP2 updates integrated into it.)"
...............

PLEASE ANSWER THESE QUESTIONS !

You said...
"I recently had to fix a blue screen error (STOP: 0x24......) ..."

When did that STOP error first happen ?
E.g.
- after a power failure event ?
- after the computer had been shut off without properly shutting down Windows ?
- after some software had been installed by you or had been installed automatically ?
E.g. As I said in response 6. I had your problem of explorer.exe not loading after I had installed drivers/software for an ATI video card in the wrong order. Safe mode and Enable VGA mode still worked fine.
- after you had noticed some oddball symptoms ?
- after you had moved the computer case from one place to another ?
- after whatever

Did you do anything else besides run CHKDSK /R to try to fix the STOP error ?
..........

Do you have the Recovery disk set that probably came with your computer when it was new ?

If no, see response 6, starting at "If you don't have the Recovery CD set...",

If yes, does it have a pair of Dell labeled MCE 2002 Re-installation or similar CDs, or a Dell labeled MCE 2002 Re-installation or similar DVD ?

If it does, see response 6 - you could try running the Repair installation of Windows procedure, with some limitations.
.......................................................................................................................

"As for the internet explorer, as Derek pointed out, I ran the 'iexplorer.exe' from the task manager since I don't have the taskbar and the result was this: Windows cannot find iexplorer.exe,but I see it in the control panel."

I may have made (a) typo(s) previously in my post(s). If so I'll correct it (them).

Update - due to a time limit, I can no longer Edit response 6.

Internet Explorer is iexplore.exe, NOT iexplorer.exe - no r at the end of it !

Many Windows files have no more than 8 characters in the first part of the file name.

(However, I don't know what the result is when explorer.exe will not load and you don't have the normal desktop GUI.)

(explorer.exe - Windows Explorer - does have an r at the end of it - 8 characters in the first part of the file name, too.)

"How can I get the tasbar back on the desktop? Like I said in my last post I feel it's there but way off the screen. "

As I said in response 6. if explorer.exe (Windows Explorer) won't load properly when Windows first loads, the the normal desktop GUI (Graphical User Interface) cannot load.

If iexplore.exe is not found either....

Sometimes the PATH environmental statement in Windows gets damaged. In that case, a program that you can normally Run by simply typing the program's name may not be found because the folder it's located in is no longer in the PATH environmental statement.
In that case, if you include the where the folder is located in the line you type, the program should run fine. (However, I don't know what the result is when explorer.exe will not load and you don't have the normal desktop GUI.)

E.g. at Run, type: C:\Windows\Program Files\Internet Explorer\iexplore.exe
or if you have IE 8 installed
type: C:\Windows\ie8\iexplore.exe
...........

"Also I tried the alternative way to do a system restore which is the safe mode with control prompt but I received a strange message stating that 'System restore cannot protect your computer, restart and try again'"

That IS a strange message.
In any case, System Restore may not be able to load a previous restore point depending on what data has been damaged, and in any case, loading an older than a recent restore point is often un-successful even when there's nothing else wrong, System Restore does not back up everything.


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#13
November 15, 2011 at 11:14:37
"I also did a complete scan with SuperAntispyware and nothing was found. "

Obviously it only finds spyware.

Regarding this:

"Now it seems that I can't run Malwarebytes to check for trojans or viruses because after the installation I tried to run the software I received this error message:
Run-time error '372'
Failed to load control 'vbalGrid" from vbalsgrid6.o.c.x. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application."

I searched the web using: Failed to load control 'vbalGrid" from vbalsgrid6.ocx

I found "hits" that indicate other people have gotten that error when they tried to run Malwarebytes, and most of them if not all of them had / have the SAME other symptoms you have.

However, NONE of the many "hits" I looked at have a solution to your problem.

You DO have malware.

You could try installing Malwarebytes in Safe mode with networking (mode), if you get a normal desktop screen when you choose that, but that probably won't work either.

A solution will probably be found eventually, but at the present time it appears your ONLY and quickest solution is to copy all the personal data you don't want to lose to elsewhere, and install MCE 2002 from scratch, or install the whole of the original brand name supplied software installation from scratch.
See my info about MCE versions in response 6.

The LEGAL way, as far as Microsoft is concerned, is to use the proper Recovery disk set for your specific computer model !

If you DO NOT have the Recovery disk set for your specific model, see response 6, starting at "If you don't have the Recovery CD set..."

You could do this, but it's ALSO ILLEGAL as far as Microsoft is concerned !
You could use that MCE 2005 DVD the technician gave you to install MCE 2005 rather than MCE 2002, the Product Key that's on the official Microsoft label on the outside of your computer case will probably work with it, but your computer did NOT come with the OEM license to use MCE 2005 !

You WILL probably need to supply the Product Key.

If you can no longer read it on the official Microsoft label on the outside of your case because it's worn off or someone has been too vigorous cleaning the label, there are some programs that can find the Product Key Windows is presently using, if certain data in the Windows installation is still intact.
E.g. Search for Keyfinder, find it on the Jellybean... web site, download it, run it.

If you can't run the program in Windows on the problem computer, some programs that can find the Product Key Windows is presently using / was using, if certain data in the Windows installation is still intact, if you connect the drive to another computer that is running the same family of Windows, XP in this case.
E.g. On the same page on the Jellybean... web site where you can download Keyfinder, scroll to the bottom of the page and click on Keyfinder FAQs



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#14
November 17, 2011 at 16:44:22
#11-JohnW -----pardon my ignorance

I think I wrote the info wrong ,apparently the O's had a dot in the middle so then the
numbers are "WDC WD2500AAJS-75M0A0"

When the diagnostics was being done it did say hard drive and not boot drive. Here is what it says to its entirety on the screen:
Boot Device Menu
* Onboard or USB Floppy Drive
* Onboard or USB CD-ROM Drive
* Intel Volume0

*System Setup
* Hard Drive Diagnostics
* Boot to Utility Partition

Use Up/Down arrow to highlight desired item.
Use Enter to select highlighted item.

Hard Drive Diagnostics running, please wait...

then I got the results that I submitted earlier and pressed Enter to reboot.

I am assuming that this diagnotics test is the manufaturer's which is Dell.

Shouldn't the D: Drive be mentioned on the screen also?

thanks for your help!!!!


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#15
November 17, 2011 at 17:20:34
Watch during bootup and it often refers to the keys to press to get to SETUP (which is BIOS). Frequently it is the F2 key or the Del key. A few taps with the correct key usually do the trick. There will be a "boot order" section.

I've not waded through the post again to see if the model number is mentioned but I gather it is a Dell. If you go their website there might well be BIOS info against you particular model or maybe a motherboard manual.

Always pop back and let us know the outcome - thanks


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#16
November 17, 2011 at 18:17:51
Derek thank you and I corrected my previous answer to Johnw #11.

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#17
November 17, 2011 at 18:21:50
Tubesandwires, I am still following up on some of your suggestions I will let you know soon of the outcome.

AND THANKS GUYS FOR BEING PATIENT IN HELPING A NEWBIE LIKE ME FIX THIS DAMN COMPUTER!!!!!!!


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#18
November 23, 2011 at 22:47:44
HAPPY TURKEY TO ALL !!!!

Tubesandwires, regarding some of your questions above:

I currently have a laptop with windows vista I don't have any computer running windows XP.

I received the the STOP error after the PC had been shut off via the power button hence without properly shutting down.

I did nothing else besides run chkdsk /r to try to fix the STOP error.

I don't have a Recovery disk for the PC. The disks that came with the PC (new) the tech told me I could discard of them because of the new ones he gave me after he fixed the PC.
Something tells me something may have have went wrong during the booting process because thinking back when I was trying to boot with the Reinstallation DVD for Windows XP Media Center Edition 2005 with Update Rollup 2, after I put the dvd in the drive nothing was happening on the screen so I tried to abort by pressing some keys ( can't recall which) but when I couldn't abort I left it alone. Then I received the directions to check the disk. So this could be a factor for my problems.

I wasn't looking at the screen during the process. After the result I rebooted normally but slow.
Now it takes about 30 seconds or more for the icons to show on the desktop.
Firefox works fine.
I can't run any command programs because the taskbar/start menu is gone.
My music files do not open or move when I click on them.

Can you please answer questions:

---How can I fix the windows installer service that can't be accessed? see post #7

---If I use a Recovery disk for my PC model (im thinking of buying it from the link you provided) will my music files still be there on my C Drive?

---Can I do another boot with the same Reinstallation dvd and perform another chkdsk /r (though windows already found and fix some files?

---What is the difference between chkdsk /r and chkdsk /f ? (when I had the blue screen it said for me to run a chkdsk /f but after running the chkdsk /r, I couldn't run it)

---How do I make a bootable Linux CD as you suggested?

Thanks for your help


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#19
November 23, 2011 at 23:13:40
"HAPPY TURKEY TO ALL !!!!"
Thanks, you too.

I shall point you in the right direction, for a few of your questions.

the windows installer service could not be accessed vista
http://is.gd/7YgInB

What is the difference between chkdsk /r and chkdsk /f ?
More googling gets these for chkdsk.
http://www.winvistaclub.com/f20.html
http://www.vistax64.com/tutorials/6...



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#20
November 24, 2011 at 00:05:45
"I can't run any command programs because the taskbar/start menu is gone"
I originally posted the XP fix for this, because up the very top of this page you said you were running XP

Googling gets this fix for Vista.

1. Press CTRL+ALT+DEL
2. You should be turned over to a window with options one of which is “Start Task Manager” as the last listing. Click “Start Task Manager”.
3. Now you should have a window called “Windows Task Manager”.
4. From there click “File” in the menu bar, and then click “New Task (Run…)”
5. In the next window that appears type “explorer” where is says “Open:”, then press OK.
6. Your taskbar should be back now.


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#21
November 24, 2011 at 10:49:27
""HAPPY TURKEY TO ALL !!!!""

Have a good Thanksgiving.
In Canada where I am that was on October 10.

"I currently have a laptop with windows vista I don't have any computer running windows XP."

Of course, when Windows won't work properly on a computer, when you start a Topic here you're often using a computer that is not the one the Topic is about.
We who answer here regularly are aware of that possibility, but we can only go by the info you provide.

If you are having a problem with the computer you are using to access this web site that is NOT the computer the Topic was orginally about, then you need to tell us it's NOT the computer the Topic was orginally about that was having the problem, and what operating system it has on it.

" I received the the STOP error after the PC had been shut off via the power button hence without properly shutting down.

I did nothing else besides run chkdsk /r to try to fix the STOP error."

Okay. Good to be informed about.
That doesn't account for the problems you're having with the MCE 2002 computer.
Usually there's no data damage at all when you do that, and even when there is data damage, 99% of the time running CHKDSK /R fixes the problem and Windows will then work fine.
I suspect your hard drive is possibly failing. Test it with hard drive manufacturer's diagnostics before you do anything else.

"Something tells me something may have have went wrong during the booting process because thinking back when I was trying to boot with the Reinstallation DVD for Windows XP Media Center Edition 2005 with Update Rollup 2, after I put the dvd in the drive nothing was happening on the screen so I tried to abort by pressing some keys ( can't recall which) but when I couldn't abort I left it alone. Then I received the directions to check the disk."


There is probably nothing wrong with the computer itself if you see video BEFORE the DVD attempts to load.

The optical drive you have the DVD inserted into must be able to read DVDs.

If the DVD is a copy. a DVD-R disk will read fine, but other types of burnable DVDs may NOT read properly in an optical drive it was not made in.

You must have suitable settings in the bios Setup Boot Order or similar settings so that the computer can boot FROM the DVD.

If that is set correctly, when the DVD is already in a drive, you start up the computer, and you see a line while booting "Press any key to boot from CD" or similar - when you see that you press the stated key while that line is still on the screen (typically you must press the key within 5 seconds.)

The contents of the DVD may REFUSE TO LOAD if the DVD was meant to be used with a different brand name computer model !

"Then I received the directions to check the disk."

You usually get some message BEFORE that . What was it ?

Your hard drive may be failing. Test it with hard drive manufacturer's diagnostics.
.....

When the computer has a SATA hard drive, the contents of the DVD may find no hard drive !

Installing XP and SATA drive controllers, SATA drives; the SATA drive controller bios settings.
See response 2:
http://www.computing.net/answers/ha...

Also, response to
- have no floppy drive - desktop
- had the drivers on a"slipstreamed" CD, Windows insatalled fine , but the SATA drive controller drivers are not working

I stated in that....

"The detailed info about how you set the SATA controller mode or similar - it varies
depending on the bios version - is probably in the manual for your mboard model, in the descriptions of settings in the bios.
If you need help with that, you must provide us with the make and model of your mboard."

That's assuming you have a generic desktop system with a retail mboard model in it.

If you have a brand name system, similar applies, but we usually cannot find what you see in a brand name system bios version regarding that to refer you to on the web.

Whatever the setting is, when the files intially loaded from the XP CD cannot find SATA drives, it's presently set to SATA or AHCI in the bios, it's changable, and at least one other choice is an IDE compatible mode of some sort.
.....


"After the result I rebooted normally but slow.
Now it takes about 30 seconds or more for the icons to show on the desktop."

That's not all that slow
....

."---How can I fix the windows installer service that can't be accessed? see post #7"

On which computer ?
The one with MCE 2002 on it ?
If yes, see response 8.

If it's the one with Vista on it, see response 20.

"---If I use a Recovery disk for my PC model (im thinking of buying it from the link you provided) will my music files still be there on my C Drive?"

NO, they will NOT be there, if all the music files are all on the C partition.

When you install Windows from scratch, ALL data on the partition Windows was installed on is DELETED, including ALL of your personal data that was on that partition. If you have data on OTHER hard drive partitions, that's not deleteed.

If you use the Recovery disk set, at the very least it does the same thing as installing Windows from scratch does - in some cases it deletes all of the data that' was on the entire original hard drive.

"---Can I do another boot with the same Reinstallation dvd and perform another chkdsk /r (though windows already found and fix some files?.

It doesn't matter which XP disk you run CHKDSK / R from.

I don't know whether the DVD installs just MCE 2005 or it installs more than that.

The first thing Windows Setup does when it actually is started, after you choose to delete an existing partition and make a new one, is to run CHKDSK, I believe without any switches.
If that finds errors, that's a bad thing.
You could try loading the Recovery Console and running CHKDSK /R, but I suspect your hard drive may be failing. Test it with hard drive manufacturer's diagnostics.

"---What is the difference between chkdsk /r and chkdsk /f ? (when I had the blue screen it said for me to run a chkdsk /f but after running the chkdsk /r, I couldn't run it)

"

See response 19.
You can run either CHKDSK /F or CHKDSK / R in Windows itself.
You can only run CHKDSK / R from the XP CDs in the Recovery Console - there is no /F switch for that version of CHKDSK.

Your computer does not have the license for MCE 2005 - it's illegal to install that as far as Microsoft is concerned !

"---How do I make a bootable Linux CD as you suggested?"

Ultimate Boot CD - Overview
http://www.ultimatebootcd.com/

Ultimate Boot CD - Download
http://www.ultimatebootcd.com/downl...

The download is an *.ISO file.
You need to use a burning program that can make an CD from an *.ISO file

E.g.
ImgBurn
http://www.imgburn.com/

ImgBurn Guides
http://www.imgburn.com/index.php?ac...

Please visit the forum where you will find a section dedicated to Guides, all with pretty pictures that show you exactly what to do.

ImgBurn Forum
http://forum.imgburn.com/
.........

The Ultimate Boot CD has several hard drive manufacturer's dignostics on it, including SeaTools.
Run one of them, e.g. SeaTools BEFORE you do anything else.
If you need to replace the hard drive, that should be done.

Depending on how badly the data on the hard drive is damaged and on whether the hard drive itself can still be accessed normally, when you boot the computer FROM the Ultimate Boot CD you should be able to copy your music files and other personal data you don't want to lose to elsewhere BEFORE you do anything to the data on the drive.

ALL of your user's personal settings and data is somewhere in (drive letter):\Documents and Settings\(your user name)\(your user name's sub-folders and files), unless you deliberately saved files to other locations elsewhere.



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#22
November 28, 2011 at 19:24:57
GUYS no !!!!!!!!!! I am NOT having problems with the laptop (vista) that I'm using now, in my post #18 I was responding to a few questions Tubesandwires had asked in one of posts.

ALL my problems remain with windows XP, sorry for the confusion.

Can you please review posts #14 and 18 and try to answer my questions? Your answers may be very helpful to me as well.
Sorry again for the confusion !!!

thanks


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#23
December 14, 2011 at 03:16:05
I haven't had any luck with fixing my problems with winodws xp, can anyone help???

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#24
December 14, 2011 at 15:34:01
I would concentrate on backing up your important files for now. One method has already been mentioned (although I have not waded through all the responses).

Another method is to create a Linux Live CD (I use Puppy Linux) on another computer then boot to that. It won't change Windows at all as it just runs from the CD. However it does allow HD access and as you appear to have a Windows problem you should be able to drag and drop your own files onto a flash drive. You have to ensure the CD is first to boot, which is a simple BIOS setting, then you put in the CD, power on and you have Linux. All single click by the way.

Always pop back and let us know the outcome - thanks


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#25
December 14, 2011 at 15:49:32
"I haven't had any luck with fixing my problems with winodws xp"

That tells us nothing unless you provide the details of what you did


We have already provided more than enough info for you to fix your problems with your MCE 2002 installation, for some things more than once.

Test the hard drive with hard drive manufacturer's diagnostics, such as with the SeaTools long test.
If the hard drive passes that, you can boot the computer with something such as the Ultimate Boot CD, and copy all the personal files you do not want to lose to elsewhere before you do anything else.


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#26
December 15, 2011 at 18:35:05
Tubesandtires can we email exchange? I'm having a problem.....with hitman pro that I'd like to discuss with you instead of a form.

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#27
December 15, 2011 at 22:58:33
Guys thanks for all the help but remember I am NOT computer savvy. All this is very puzzling to me so forgive me if I sound like an idiot.

How do you make a bootable Linux Live CD or Ultimate Boot CD? Where do I go and how do I start?

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#28
December 15, 2011 at 23:38:59
"but remember I am NOT computer savvy"
We all had to start there.
We can steer you to possible fixes, but then you have to use Google &/or have a savy person with you to help. The trick is to find stuff to suit your skill level.

Example.

bootable linux live cd windows xp

http://is.gd/l7iIwc


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#29
December 16, 2011 at 09:12:03
There's an old saying...
"You can lead a horse to water, but you you can't make him drink."

READ ALL of what we have already told you ! Then you must use that info to plan what you need to do !

"We have already provided more than enough info for you to fix your problems with your MCE 2002 installation, for some things more than once.

Test the hard drive with hard drive manufacturer's diagnostics, such as with the SeaTools long test.
If the hard drive passes that, you can boot the computer with something such as the Ultimate Boot CD, and copy all the personal files you do not want to lose to elsewhere before you do anything else."
.....

"How do you make a bootable Linux Live CD or Ultimate Boot CD? Where do I go and how do I start? "

Linux Live CD source - see response 28.
See the last part of response 21 regarding ImgBurn.

You are probably better off making the Ultimate Boot CD.

Ultimate Boot CD source and what you need to use to make it - see the last part of response 21.
Once you have made that CD, SeaTools is on that CD - run it - the long test.

If the hard drive itself DOES NOT pass the SeaTools long test, you need to get another hard drive !
....

If the hard drive itself DOES pass the SeaTools long test.....

You have several software problems in your MCE 2002 installation, plus you probably have malware on it.

(Regarding the malware, see response 13, starting at.....

"Regarding this:

"Now it seems that I can't run Malwarebytes to check for trojans or viruses because after the installation I tried to run the software I received this error message:
Run-time error '372'
Failed to load control 'vbalGrid" from vbalsgrid6.o.c.x. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application." " )

Rather than you trying several things to try and fix those problems that may or may not work, you are probably much better off to....

- copy the personal data you don't want to lose to elsewhere
- install the brand name supplied MCE 2002 installation from scratch
- you may need to install the drivers for the mboard after Setup has finished - those are on the Dell web site in the downloads for your model, or one of the Recovery disks may have them on it
- install a newer version of Internet Explorer - e.g. IE 8 .
- update Windows, and, eventually, install Windows SP3 updates
- copy the personal data you saved to the new installation of MCE 2002
......

- copy the personal data you don't want to lose to elsewhere - e.g. you can do that when you boot the computer from the Ultimate Boot CD.

ALL your personal data is at (drive letter):\Documents and Settings\(your user name)\(your user name's files, sub-folders, and the files in those sub-folders), unless you deliberately saved your files in a different location.

(drive letter) was C in Windows, but it may not be C when you boot the computer from the Ultimate Boot CD

E.g. You may have saved all the music files by default in
(drive letter):\Documents and Settings\(your user name)\My Documents\My Music

- install the brand name MCE 2002 installation from scratch.

Excerpts from response 6

""Dell Dimension e510 desktop""

""Windows XP Media Center Edition 2002.....""

"Recovery disks for your model are available here:
http://www.myrecoverycds.com/dellSe... "

You will be sent an email that tells you where you can immediately download the file(s) to make the Recovery disk set as soon as the payment you make has been confirmed by them.

You probably need to use a burning program to make the Recovery disk set. See the info about ImgBurn in the last part of response 21.

- you may need to install the drivers for the mboard after Setup has finished - those are on the Dell web site in the downloads for your model, or one of the Recovery disks may have them on it.

I don't know whether your Recovery disk set is a multi-disk archive that must be installed all in one session, one disk after the other, or if it's first disk or disks installs just MCE 2002 and you must installl the drivers for your mboard after that.

If it's a multi-disk archive that must be installed in one session, one disk after the other, then the drivers for the mboard would have already been installed when all the disks had been installed.

- install a newer version of Internet Explorer - e.g. IE 8 .

Installing any XP version installs Internet Explorer 6.
IE6 is no longer being supported properly by many web sites.

You should install a newer version of IE even if you don't intend on using IE as your internet browser. Files are installed for the newer IE version that are not specifically for the IE browser that all internet browser's benefit from.

- update Windows, and, eventually, install Windows SP3 updates.

Automatic Update set to default settings will install most Windows updates eventually, except for the SP3 updates, but that can take many days.
You are much better off repeatedly going to the Microsoft web site to the Windows Update page, do an Express search, and allow it to download and install the updates.
The SP3 updates must be loaded separately - Automatic Update does not do that automatically.

See Response 6
http://www.computing.net/answers/wi...
starting at
"If your XP CD does not have SP3 updates included, the best time to load them is right after you have installed Windows from scratch...."

- copy the personal data you saved to the new installation of MCE 2002

E.g. copy the music files to...
(drive letter):\Documents and Settings\(your user name)\My Documents\My Music


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#30
December 17, 2011 at 07:23:22
I'm having a problem as we speak because of hitman pro.....I need halp.

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#31
December 17, 2011 at 08:40:19
kriisiune

Your problem is different to the one reported in this thread. Raise a new post of your own, explain exactly what problems you are having with Hitman Pro and you should get properly focussed help.

Helpers rarely work using email on here except where it is necessary to send a file or something. Even that is at their own discression.


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#32
December 17, 2011 at 12:29:36
kriisiune

"Tubesandtires can we email exchange? I'm having a problem.....with hitman pro that I'd like to discuss with you instead of a form."

It's Tubesandwires and I assume you mean forum not form.
I'm sending you a PM.

It's NOT a good idea to leave your email address in a post anywhere on the web - there are malicious people and malicious programs that are constantly looking for email address to abuse.

Anyone can contact you on this web site by sending a PM - Personal Message - to your user name - you will get an email in your IN mailbox that you have a PM on this site, as well as the number of your PMs going up by one, without your email address being revealed to them, or their email address being revealed to you if they choose to send a PM to you, unless it's included in the text of the PM.
......

I normally don't reveal my email address in the PM, and you don't need to do that either.


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#33
December 17, 2011 at 13:33:51
Just to clarify further my #31.

By using the forums it opens the topic to a number of helpers and lets others learn by either visiting the forum or even using Google. The purpose of Personal Messages is for brief interchanges and should not be seen as a substitue for open discussion on the provided forums.


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#34
December 18, 2011 at 16:26:58
Just for info, a new post has been raised by kriisiune (see #30 onwards).
It is on the Vista forum here:
http://www.computing.net/answers/wi...

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