after I install printer, states may be a problem

September 3, 2012 at 12:17:23
Specs: Windows XP
my printer scanner will not work, could be a plug & play issue ?
After install......it will not scan nor print

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#1
September 3, 2012 at 13:22:33
Are you sure you have the driver installed?

You've been helped by a 14 year old.


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#2
September 3, 2012 at 13:27:44
Did you install it as per the instructions?

For most USB printer/scanner devices, this usually requires that you leave the printer switched off and it's USB cable disconnected.

Start the driver software installation from the CD, and don't switch on the printer or connect the USB cable until an on-screen prompt appears which tells you to do so.

If you start to install the driver software with the device switched on & connected, you will get an installation error.


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