After a system restore most/all .exe gone!

Hewlett-packard Compaq nx7010 notebook
February 13, 2010 at 14:39:17
Specs: Windows XP
Earlier today (after problems on laptop) I did a system restore but when it had re-started nothing seems to be working. Most (if not all ) the .exe seem to be missing/inaccesible etc.

I have no idea what to do. Any help/suggestions would be much appreciated.

(btw I am on a different computer just now)


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#1
February 13, 2010 at 14:53:27
First thing to try is restore it back to where it was before the last change (earlier today ). If the .exe. files are for programs you installed after the restore point you just chose, that's why they don't work. They weren't installed on that date. See if you can restore it and post back with the original problem and maybe we can resolve it.

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#2
February 13, 2010 at 14:58:09
Hi, thanks for your response.

Alas, I cannot do a restore at all. When I try to enter the Help and Support centre (where the system restore is) i comes up with a box saying: "helpctr.exe Application not found"

When I did the system restore earlier, everything was there, I only 'rolled' it back 3 days (during which time the only thing 'installed' was an 'Automatic Update')

I am not the most computer savy person, if truth be told.


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#3
February 13, 2010 at 15:03:20
I am not the most computer savy person, if truth be told. You might be until this is over :). When you boot up keep tapping the F8 key. This should give you the option to either Use Last Known Good Configuration or Safe Mode along with other options you don't need to worry about yet. Try Last Known first. If that doesn't work, repeat the process and choose Safe Mode and try to do a restore from Safe Mode.

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Related Solutions

#4
February 13, 2010 at 15:06:04
I tried the 'last known good configuration', the problem was still there.

Tried starting it in safe mode - couldn't access the system restore.


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#5
February 13, 2010 at 15:10:56
Viruses often cause this.

You could try #12 on here (never used it myself):
http://www.kellys-korner-xp.com/xp_...

some other bloke...


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#6
February 13, 2010 at 15:12:04
Have you tried using the disks that came with the laptop from HP? If the BIOS is set to boot from the cd, just put the restore disk in the tray and boot up. If you see a message "press any key to boot from CD" do that. Hit any key you want. You may not have to do that because the recovery cd's are bootable and the bios is set at the factory to boot. If it works, follow the onscreen instructions.

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#7
February 13, 2010 at 15:16:02
Re: response number 5
The only problem with that is, I can't even access the internet on the broken laptop (iexplorer.exe isn't there). If I try to open the internet (as normal) the only thing that happens is: A box comes up saying 'Do you want to run or save this file?'
I have tried both running and saving it but nothing happens.

Re: Resonse number 6

The laptop is one that belonged to a company I used to work for. (don't worry, they gave me permission to keep it. lol) I don't have the disk and I would only be guesing to say if the company still had it or not.

EDIT: Just to add: it doesn't even give me access to Word or Excel (or similar) it says application not found.


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#8
February 13, 2010 at 15:28:14
If you know someone with an XP cd, same version, i.e.pro or home, you can try an xp repair installation. You need the cd and your cod number. It may be on a sticker on the laptop. Read the instructions here.

http://michaelstevenstech.com/XPrep...


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#9
February 13, 2010 at 15:32:37
"If I try to open the internet (as normal) the only thing that happens is: A box comes up saying 'Do you want to run or save this file?'" I worked on someone's computer recently who had that problem. It turns out that there was more than one user account and I fixed it by restoring an old user account. That may not apply in your case, of course.

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#10
February 13, 2010 at 15:32:46
Cheers for that grasshopper, I will try and find the disk (or one the same). Might take me a couple of days cause its the weekend just now. ;)

Just out of curiosity:

I did a search on the laptop for iexplore.exe (going on the assumption that if I could get the internet working on it, I could try the 'fix' you mentioned in Response number 5)

A few things came up under the search, the closest was something called iexplore.exe.mui

What does the mui mean? and is there anything I could do to try and get the internet working on it?

Regards.


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#11
February 13, 2010 at 15:35:35
Re: Response number 9

I think there may be another user account on the laptop, the log-on details of it though? - no idea.

I log onto it under the 'administrator' account.


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#12
February 13, 2010 at 15:39:16
Forget getting on the internet. Get it working first. Check with your company for those disks.

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#13
February 13, 2010 at 15:42:44
<blockquote>Forget getting on the internet. Get it working first. Check with your company for those disks.
</blockquote>

lol, that makes sense :)

Better safe than sorry and all that :)


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#14
February 13, 2010 at 15:46:01
Good Luck.

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#15
February 13, 2010 at 15:47:50
Both "iexplore.exe" and "iexplore.exe.mui" are located in:
c:\program files\internet explorer

It's possible that you are not set to view common extensions so "iexplore.exe" might just show as "iexplore" (with the standard blue E icon).
[mui is for multi-language options]

You could download that fix (#5) onto a flash drive then pop it in the dud machine and run it from there. It is a reg file so that might not work either but it's worth a shot I suppose.

some other bloke...


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#16
February 13, 2010 at 15:49:04
"I try to enter the Help and Support centre (where the system restore is) i comes up with a box saying: "helpctr.exe Application not found""

System Restore is found at Start > All Programs >Accessories > System Tools


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#17
February 13, 2010 at 16:03:02
@grasshopper

Cheers :

@Derek

I couldn't see anyhing in that folder that said just iexplor.exe

@jam

Tried that but it didn't open anything :(


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#18
February 13, 2010 at 16:14:25
Ooer. Then presumably it's missing which is very odd indeed (assuming you meant iexplore.exe).

Did you pick up the bit I added later at #15 about using a flash drive? Having said that, if files have gone missing it might require bigger guns than the exe fix.

some other bloke...


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#19
February 13, 2010 at 16:16:22
Woohoo :)

Just to let you know, I managed to sort it.

I somehow managed to open firefox on the laptop and found the following site:
http://www.dougknox.com/xp/file_ass...

I downloaded the EXE File Association Fix

and it worked. :) Managed to do a system restore (back to the point before the last one. Everything seems to be back to the way it was this morning now.

(I am typing this from the laptop)

Cheers for everyone's help/input. First time I have used this site and although I hope it's the last, I know where to come next time I run into problems.

:) cheers


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#20
February 13, 2010 at 16:26:04
You did well. Glad to hear it is sorted and thx for coming back to let us know.

some other bloke...


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