administrator errors

Hewlett-packard / PAVILLION
June 15, 2009 at 00:12:22
Specs: Windows XP Home, intel dual core/2gb ram
I have a friend trying to load a new program and he is getting an error message that he doesn't have administrator access and to use an administrator account. He is using the only account available and it is showing as an administrator account in the control panel. However, we were able to create another user account and assign it administrator status also but we are receiving the same message. Unfortunately, the program is for new broadband service, so he is unable to get online for more direct help. Anybody have and idea?

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June 15, 2009 at 00:55:34
Hi there my name is Bradley and i will help you further
load cmd ("CommandLine") start > Run > CMD once
in the commandline type this following command
net user ("YourUserName") and hit enter if you get the following come up as

C:\Documents and Settings\Windows>net user windows
User name Windows
Full Name
User's comment
Country code
Account active Yes
Account expires Never

Password last set 6/14/2009 10:33 PM
Password expires Never
Password changeable 6/14/2009 10:33 PM
Password required Yes
User may change password Yes

Workstations allowed All
Logon script
User profile
Home directory
Last logon 6/15/2009 7:14 AM

Logon hours allowed All

Local Group Memberships *Administrators *Users
Global Group memberships *None
The command completed successfully.

Make sure it states in Localgroup Menmberships *Administrators *Users
if it dose not say that enter the following command

C:\Documents and Settings\Windows>net Localgroup Administrators /add Tim
The command completed successfully.

if when you type in your username I.E net user Windows
and enter and you get this message

The user name could not be found.
More help is available by typing NET HELPMSG 2221.

windows doses not reconise it as an account eventhough it is and logs you in each time

or if still dose not work load the system Administrator bye loging out and type control alt delete twice and then type Administrator then no password login and install programme then logout and login as your normal user

if it states access is denied load up in safe mode at start up by pressing key eaither F8 or F5 Depending on verion and select safemode now you can login as administrator and install programme after logout restart and login as normal user

if this is the case where you are an administrator and it is not letting you do anything then check your C:\ for a virus called recycler or Autorun.inf this virus could cause surch problems load up cmd again and type the following
color e0 then enter
then type cd c:\ ente this changes the localtion to C:
then type Dir/b/ah and enter this showes hidden files and folders and look for one called RECYCLER and autorun.inf
these are viruses so to delete them if you do have them
type attrib -s -h -a then enter this makes them visible then type start C:\ and find the files named RECYCLER and Autorun.inf they will be there becuase you just made them visible then select the files and click shift and delete then close cmd by typing exit or by the X hope all goes well if you need any further assisstance please let me know and i will guide you though any problems Good Luck

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June 15, 2009 at 11:43:24
Thank you very much. I will get this info to my friend, although he probably won't attempt it himself, so I'll have to do it for him and my next day off is Friday. I'll follow up on this thread as soon as I can. Thanks again, Bradley.

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June 15, 2009 at 15:26:59
no problem any help and i will do it with you my email address is if needed anymore support i will do so and i have softwear if requierd that can read at the back of the compurter system insite
best of luck maybe speak to you friday

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June 20, 2009 at 01:41:52
Here's a follow up. Thanks to Bradley's information, we were able to sucessfully install my friend's program with no further issues about an administrator account. We used the safe mode method because the command lines didn't quite match up to what we were seeing. But safe worked quite well. Thanks again, Bradley....Sam

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